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1. Re: NUC7i3BNH and bluetooth not responding issue
Apr 5, 2017 3:30 PM (in response to marjo)This message was posted on behalf of Intel Corporationmarjo, Thank you very much for joining the Intel® NUC communities.
In order to try to fix this problem, we can try to re-install some of the drivers: chipset, management engine and then the Bluetooth driver.
https://downloadcenter.intel.com/download/26330/Intel-Chipset-Device-Software-for-Intel-NUC?product=95066
https://downloadcenter.intel.com/download/26482/Intel-Management-Engine-Intel-ME-Driver-for-Intel-NUC-Kit-NUC7i-x-BN?product=95066
https://downloadcenter.intel.com/download/26477/Intel-Bluetooth-Technology-Driver-for-Windows-10-64-bit-for-Intel-NUC?product=95066
We can also try a BIOS update, using the F7 method, on the links below you will find the instructions of how to do that, and the .BIO file needed to do the update to the latest version which is 0042:
http://www.intel.com/content/www/us/en/support/boards-and-kits/000005850.html
https://downloadcenter.intel.com/download/26664/BIOS-Update-BNKBL357-86A-?product=95066
Please let me know the results of trying the steps above.
Any further questions, please let me know.
Regards,
Alberto
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2. Re: NUC7i3BNH and bluetooth not responding issue
Apr 10, 2017 6:02 PM (in response to marjo)This message was posted on behalf of Intel Corporationmarjo, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
Any questions, please let me know.
Regards,
Alberto
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3. Re: NUC7i3BNH and bluetooth not responding issue
marjo Apr 11, 2017 2:00 AM (in response to Intel Corporation)Hi, i did not try it yet. Leaving the machine unplugged for 10 minutes seemed to solve it the one time.
If it happens again i would try it.
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4. Re: NUC7i3BNH and bluetooth not responding issue
Apr 11, 2017 1:33 PM (in response to marjo)This message was posted on behalf of Intel CorporationHi marjo perfect, no problem, it is good to hear that the problem got fixed by leaving the machine unplugged. In that case there is also another step we can try if the issue happens again, it will be to clear CMOS:
http://www.intel.com/content/www/us/en/support/boards-and-kits/000005805.html
Any questions, please let me know.
Regards,
Alberto