4 Replies Latest reply on Apr 11, 2017 1:33 PM by Intel Corporation

NUC7i3BNH and bluetooth not responding issue

marjo Apr 5, 2017 9:32 AM

I just experienced a bluetooth issue with the nuc 7i3. After resume from hibernate bluetooth was not responding. It looked okay in device manager, tray and in settings. It did show paired devices and the mouse was connected but not working. The keyboard,in settings, switched between paired and connected and did not respond. After a reboot it was the same issue, i could add a second bt keyboard fine but it would not respond.

After reading a thread here I left the machine unplugged for 10 minutes, then tried again. After repairing the devices it now seem to work again. Strange issue that I have never experienced before. Everything looked fine in windows but and was able to pair, but nothing responded.

1. Re: NUC7i3BNH and bluetooth not responding issue

Apr 5, 2017 3:30 PM (in response to marjo)

This message was posted on behalf of Intel Corporation

marjo, Thank you very much for joining the Intel® NUC communities.

In order to try to fix this problem, we can try to re-install some of the drivers: chipset, management engine and then the Bluetooth driver.
https://downloadcenter.intel.com/download/26330/Intel-Chipset-Device-Software-for-Intel-NUC?product=95066
https://downloadcenter.intel.com/download/26482/Intel-Management-Engine-Intel-ME-Driver-for-Intel-NUC-Kit-NUC7i-x-BN?product=95066
https://downloadcenter.intel.com/download/26477/Intel-Bluetooth-Technology-Driver-for-Windows-10-64-bit-for-Intel-NUC?product=95066

We can also try a BIOS update, using the F7 method, on the links below you will find the instructions of how to do that, and the .BIO file needed to do the update to the latest version which is 0042:
http://www.intel.com/content/www/us/en/support/boards-and-kits/000005850.html
https://downloadcenter.intel.com/download/26664/BIOS-Update-BNKBL357-86A-?product=95066

Please let me know the results of trying the steps above.

Any further questions, please let me know.

Regards,
Alberto
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2. Re: NUC7i3BNH and bluetooth not responding issue

Apr 10, 2017 6:02 PM (in response to marjo)

This message was posted on behalf of Intel Corporation

marjo, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,
Alberto
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3. Re: NUC7i3BNH and bluetooth not responding issue

marjo Apr 11, 2017 2:00 AM (in response to Intel Corporation)

Hi, i did not try it yet. Leaving the machine unplugged for 10 minutes seemed to solve it the one time.
If it happens again i would try it.
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4. Re: NUC7i3BNH and bluetooth not responding issue

Apr 11, 2017 1:33 PM (in response to marjo)

This message was posted on behalf of Intel Corporation

Hi marjo perfect, no problem, it is good to hear that the problem got fixed by leaving the machine unplugged. In that case there is also another step we can try if the issue happens again, it will be to clear CMOS:
http://www.intel.com/content/www/us/en/support/boards-and-kits/000005805.html

Any questions, please let me know.

Regards,
Alberto
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