I've downloaded and installed the intel driver update utility. The Realtek driver and video driver are up-to-date. The intel chipset device software is not up-to-date and neither are the IR receiver, the rapid storage technology, thunderbolt, gigabit, and a few others. I've run this program a dozen times and just recently tried to update the chipset device software three times. Each time it runs and tells me the computer needs to restart for the drivers to take affect. Each time I then open up the intel app and see that the driver did not update. I've also gone into device manager and uninstalled then installed drivers there with no luck. I've checked and while the intel app says there are updates the device manager update says everything is current.
It should also be noted that during startup when it first brings up NUC the screen then glitches for a split second while making the clicking sound then brings up the windows 10 boot screen. This also leads me to believe it's an issue with the NUC GPU driver. Is there a way to roll back the driver to check?
IDUU is, IMHO, broken and useless. Some day they'll get it right, but not this day (or week or (sadly) even month)...
I suggest that you manually download and install all of the available drivers. Start here, type in your NUC's name (for example, NUC6i7KYK) and then download all of the drivers marked "Latest" that are for your O/S version (for example, Windows 10 64-bit).
Hope this helps,
This message was posted on behalf of Intel Corporation
Thank you for contacting the Intel community.
Please make sure you update the HDMI 2.0 Firmware Update Tool for Intel® NUC Kit NUC6i7KYK
NOTE: There can only be one video device plugged into the HDMI 2.0 port and it MUST be HDMI 2.0. Nothing can be plugged into the mini DisplayPort or Thunderbolt™ 3 ports.
You can follow instructions to update the firmware here:
I hope this can help.
The firmware update you've linked to does not appear to work. After it runs and I select to update firmware it tells me there was a product ID failure. Then it just sits there doing nothing and I am unable to close unless I go through task manager.
I've downloaded the massive driver file. I did the gfx driver which appears to have updated but running the chipset update driver I'm still unable to get it to work. The chipset will not update and nothing appears to have been resolved as of yet. It should be noted that I do not have a hdmi 2.0 device connected. My receiver is not hdmi 2.0 it is hdmi 1.4a but current firmware version and current device do not appear to be detected
Anyone? I've just updated the bios by downloading the .bio file and doing it from boot. I've reformatted everything and am sitting on a fresh install of windows. I've downloaded the hdmi 2.0 software and again am unable to update.
What part of "You must have a HDMI 2.0 device attached to install this update" didn't you understand?
Seriously though, my situation is actually worse. The NUC just won't work at all with my (Samsung 6 Series) TV connected. Since this is the only HDMI 2.0 device that I have - and you must also have this HDMI 2.0 device connected as the primary monitor in order to install the update - I am truly stuck between a rock and a hard place.
Intel needs to beat up the vendor for the DP-to-HDMI ASIC and get them to (quickly!) provide a better update process. It also needs to support the update process for Linux users (asking them to install Windows is totally ridiculous). I also don't see why they cannot deliver the update as a UEFI application that can be run at/by the BIOS.
I was a victim to this; after the RMA an Audiophile told me it was probably an issue with the HPET. Since I no longer have the unit; I cannot confirm.
***keep in mind: if you disable HPET in bios you must disable it manually in windows, if you enable HPET in bios you must enable it manually in Windows. There is a admin CMD for it... /set useplatformclock true (something like that)
Curious to know if that helps.