4 Replies Latest reply on May 15, 2017 3:31 PM by Intel Corporation

    Realsense RS300 suddenly does not work perfectly


      Hi All,


      I have RS300. I was working perfectly but yesterday when I launch some of the examples I noticed that the depth images were damaged. It keeps showing purple vertical lines and the image is not clear at all. It also keeps flicking.

      It is fixed on the computer since I started to use so I do not guess that it is a hardware problem. Could you please help me?


      P.S: the RGB camera works without any problem.

      Thank you.