1 2 Previous Next 15 Replies Latest reply on Apr 17, 2017 4:22 PM by Intel Corporation

    Intel HD Graphics Control Panel crashes with Profiles

    MEA707

      I've got the Intel HD 4600 switchable graphics with a Nvidia GeForce 730M (Optimus) in Windows 10 64-bit. Whenever I attempt to create a profile, I get this error message:

       

       

      After which, it goes blank and I attempt to click any of the buttons below again, such as to save a new profile, it crashes:

       

       

      I have the latest computer provided drivers from Lenovo (20.19.15.4474), but also tried the latest installed drivers from Intel, which are one version newer, but it didn't make a difference to my problem.

       

      I tried uninstalling from Device Manager and reinstalling and it didn't make a difference either.

       

      Any help would be appreciated.

       

      Thanks.

        • 1. Re: Intel HD Graphics Control Panel crashes with Profiles
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello MEA707,
           
           I understand Intel Graphics Control Panel crashes when you try to create graphics profile.
           
          Let me apologize for any inconvenience this issue may be causing to you.
           
          In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
           
          Please also attach the Intel Graphics Driver Report.  This link will show you how to generate it http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html
           
          To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.

          Regards,
          Fred

          • 2. Re: Intel HD Graphics Control Panel crashes with Profiles
            MEA707

            Hi Fred,

             

            Thanks for reaching out. Attached are the two files requested.

            • 3. Re: Intel HD Graphics Control Panel crashes with Profiles
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello MEA707,
               
              Thanks for the information you sent to me.
               
              I would like you to try reinstalling the graphics drivers.  There is a chance the graphics driver got corrupted.  Since your computer comes with two video cards there is a special procedure to reinstall the graphics drivers.  Please reinstall the driver with the following steps:
               
              Please uninstall our graphics driver first.  On the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters>>Intel HD Graphics 4600>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK.  Do not restart the computer yet.
               
              Now uninstall nVidia* graphics driver too.  In Display Adapters double click on NVIDIA GeForce GT 730M>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK, and then restart the computer.
               
              Once you have restarted the computer install our graphics driver from this link, and then restart the computer http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS103422
               
              Install nVidia* driver from this other link, and then restart the computer one more time http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS104325
               
              You can also install monitor driver from this other link http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS103610
               
              Let me know if issue persists or not.
               
              Regards,
              Fred

              • 4. Re: Intel HD Graphics Control Panel crashes with Profiles
                MEA707

                Hi Fred,

                 

                I tried this, checked the box as you mentioned, but Windows still ends up stubbornly reinstalling the driver after about 20-30 seconds. I even disabled automatic driver update/install from the Control Panel, but that's not stopping it. Windows is still somehow finding the driver and immediately reinstalling it. That goes for both the Intel and Nvidia drivers.

                 

                One thing also, the second Lenovo link with the Nvidia drivers, also installs the Intel drivers. The first link is for the Intel drivers only for T440 laptops that only have an integrated video card.

                • 5. Re: Intel HD Graphics Control Panel crashes with Profiles
                  MEA707

                  UPDATE:

                   

                  I managed to stop the drivers from being reinstalled by disabling the internet. This prevented Windows from reinstalling both drivers.

                   

                  I then installed the drivers from the Lenovo website (I downloaded them before cutting off the internet), however, the problem with the crashing still persists.

                   

                  It also occurs when I try to create a profile from the General Settings under Display. When I click on the drop down to select it, the Control Panel immediately crashes. See below:

                   

                  • 6. Re: Intel HD Graphics Control Panel crashes with Profiles
                    MEA707

                    Fred, I just discovered when I right click and Run as Administrator, I do not run into this crashing problem with Profiles.

                     

                    So there's something in Windows that's blocking the application from saving profiles and that causes it to crash. Hopefully you can replicate this and see what needs to be done to address this without Running as Administrator. I don't have any extra security software, just the standard Windows Defender and Windows Firewall that comes with the OS.

                     

                    • 7. Re: Intel HD Graphics Control Panel crashes with Profiles
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello MEA707,
                       
                      Thanks for the additional information you sent to me.
                       
                      I would like you to try different version of the graphics driver.  This is a generic graphics driver we have available on our website.  Please download this driver https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip
                       
                      Please install that driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
                       
                      The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
                       
                      Let me know if issue persists or not.
                       
                      Regards,
                      Fred

                      • 8. Re: Intel HD Graphics Control Panel crashes with Profiles
                        MEA707

                        Hi Fred,

                         

                        No change, still the same.

                         

                        If I open it normally, the profiles crash it. If I right click and Run as Administrator, it's fine, no issues.

                        • 9. Re: Intel HD Graphics Control Panel crashes with Profiles
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello MEA707,
                           
                          I tried to replicate the issue with one of the laptops we have here with hybrid graphics, Windows 10*, and Intel HD Graphics 4600, latest graphics driver, but the profiles worked fine.  I created a couple of profiles with different settings, and I was able to apply them and use them just fine.
                           
                          There is a chance there might be something wrong with the Windows* registry in your computer.  Since we have tried different drivers the best option would be contacting Lenovo* so they can provide more advanced troubleshooting steps for this issue.  This link will give you their contact information http://support.lenovo.com/uu/en/contactus
                           
                          Regards,
                          Fred

                          • 10. Re: Intel HD Graphics Control Panel crashes with Profiles
                            MEA707

                            I am no longer eligible for support from Lenovo. It's a 3.5 year old computer that's no longer under warranty.

                             

                            If it is a problem with the Windows registry, it's specific to the Intel HD Control Panel, as I have no other system problems. Everything else about it runs great.

                             

                            I'm just not going to worry about setting up profiles anymore and accept that it's unresolved.

                            • 11. Re: Intel HD Graphics Control Panel crashes with Profiles
                              MEA707

                              I took a look at the Event Viewer, and here's what came up:

                               

                              Application: Gfxv4_0.exe

                              Framework Version: v4.0.30319

                              Description: The process was terminated due to an unhandled exception.

                              Exception Info: System.NullReferenceException

                                 at GfxUI.Display.DisplayMainPage.GetProfileData(System.String, igfxDHLib._CUI_PROFILE_DATA ByRef)

                                 at GfxUI.Display.DisplayMainPage.displayProfileCombo_SelectionChanged(System.Object, System.Windows.RoutedEventArgs)

                                 at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

                                 at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

                                 at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

                                 at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

                                 at System.Windows.Controls.ComboBox.OnSelectionChanged(System.Windows.Controls.SelectionChangedEventArgs)

                                 at System.Windows.Controls.Primitives.Selector+SelectionChanger.End()

                                 at System.Windows.Controls.Primitives.Selector+SelectionChanger.SelectJustThisItem(ItemInfo, Boolean)

                                 at System.Windows.Controls.ComboBox.NotifyComboBoxItemMouseUp(System.Windows.Controls.ComboBoxItem)

                                 at System.Windows.Controls.ComboBoxItem.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)

                                 at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

                                 at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

                                 at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

                                 at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)

                                 at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)

                                 at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

                                 at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

                                 at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

                                 at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

                                 at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)

                                 at System.Windows.Input.InputManager.ProcessStagingArea()

                                 at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)

                                 at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)

                                 at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)

                                 at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)

                                 at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

                                 at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

                                 at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

                                 at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

                                 at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

                                 at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

                                 at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

                                 at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

                                 at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

                                 at System.Windows.Application.RunDispatcher(System.Object)

                                 at System.Windows.Application.RunInternal(System.Windows.Window)

                                 at GfxUI.App.Main()

                               

                              Faulting application name: Gfxv4_0.exe, version: 8.15.10.4624, time stamp: 0x58c04758

                              Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

                              Exception code: 0xc0000005

                              Fault offset: 0x00007ffc62e8589e

                              Faulting process id: 0x20

                              Faulting application start time: 0x01d2af658b72809e

                              Faulting application path: C:\WINDOWS\system32\Gfxv4_0.exe

                              Faulting module path: unknown

                              Report Id: a388620d-fcec-4f63-9b19-3a34489e52b5

                              Faulting package full name:

                              Faulting package-relative application ID:

                              • 12. Re: Intel HD Graphics Control Panel crashes with Profiles
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello MEA707,

                                Thanks for sharing this additional information.

                                Another troubleshooting step you can try is accessing the file properties and make it always run as Administrator.

                                 


                                If issue persists the last troubleshooting step would be reinstalling the operating system.


                                Regards,
                                Fred

                                • 13. Re: Intel HD Graphics Control Panel crashes with Profiles
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello MEA707,
                                   
                                  Were you able to try the last troubleshooting step I suggested?  Does the issue persist?
                                   
                                  Regards,
                                  Fred

                                  • 14. Re: Intel HD Graphics Control Panel crashes with Profiles
                                    MEA707

                                    Hi Fred,

                                     

                                    No it did not. The last step you suggested prevents the software from running at all, so I undid it. The only solution I've found is to go into the C:\Windows\System32 folder and find the file and right click and Run As Administrator there.

                                     

                                    I asked for help on the Microsoft forums and they were unable to troubleshoot, saying to contact Intel.

                                     

                                    I reinstalled Windows 10 (not a clean install, but reinstalled it while keeping my files and programs), and it did not solve it either.

                                     

                                    Not happy that this has been unsolved, but I'm done trying anymore to get it to work. I'm moving on.

                                     

                                    Below is the Problem Details summary should you wish to elevate this to your programmers. Reading about the "CLR20r3" problem event name online, it seems to indicate it's a conflict with the .NET Framework. I removed and reinstalled .NET though and it did not solve it, and I also reinstalled Windows 10, which didn't solve it either, so I'm out of ideas.

                                     

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