Intel HD Graphics Control Panel crashes with Profiles

NNabi1 · ‎04-02-2017

I've got the Intel HD 4600 switchable graphics with a Nvidia GeForce 730M (Optimus) in Windows 10 64-bit. Whenever I attempt to create a profile, I get this error message:

After which, it goes blank and I attempt to click any of the buttons below again, such as to save a new profile, it crashes:

I have the latest computer provided drivers from Lenovo (20.19.15.4474), but also tried the latest installed drivers from Intel, which are one version newer, but it didn't make a difference to my problem.

I tried uninstalling from Device Manager and reinstalling and it didn't make a difference either.

Any help would be appreciated.

Thanks.

idata · ‎04-03-2017

Hello MEA707,

I understand Intel Graphics Control Panel crashes when you try to create graphics profile.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Please also attach the Intel Graphics Driver Report. This link will show you how to generate it http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred

NNabi1 · ‎04-03-2017

Hi Fred,

Thanks for reaching out. Attached are the two files requested.

idata · ‎04-04-2017

Hello MEA707,

Thanks for the information you sent to me.

I would like you to try reinstalling the graphics drivers. There is a chance the graphics driver got corrupted. Since your computer comes with two video cards there is a special procedure to reinstall the graphics drivers. Please reinstall the driver with the following steps:

Please uninstall our graphics driver first. On the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters>>Intel HD Graphics 4600>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK. Do not restart the computer yet.

Now uninstall nVidia* graphics driver too. In Display Adapters double click on NVIDIA GeForce GT 730M>>Driver tab>>Uninstall>>Select the check box Delete the driver software for this device>>OK, and then restart the computer.

Once you have restarted the computer install our graphics driver from this link, and then restart the computer http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS103422 http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS103422

Install nVidia* driver from this other link, and then restart the computer one more time http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS104325 http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS104325

You can also install monitor driver from this other link http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS103610 http://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T440P/20AN/20ANCTO1WW/downloads/DS103610

Let me know if issue persists or not.

Regards,

Fred

NNabi1 · ‎04-04-2017

Hi Fred,

I tried this, checked the box as you mentioned, but Windows still ends up stubbornly reinstalling the driver after about 20-30 seconds. I even disabled automatic driver update/install from the Control Panel, but that's not stopping it. Windows is still somehow finding the driver and immediately reinstalling it. That goes for both the Intel and Nvidia drivers.

One thing also, the second Lenovo link with the Nvidia drivers, also installs the Intel drivers. The first link is for the Intel drivers only for T440 laptops that only have an integrated video card.

NNabi1 · ‎04-04-2017

UPDATE:

I managed to stop the drivers from being reinstalled by disabling the internet. This prevented Windows from reinstalling both drivers.

I then installed the drivers from the Lenovo website (I downloaded them before cutting off the internet), however, the problem with the crashing still persists.

It also occurs when I try to create a profile from the General Settings under Display. When I click on the drop down to select it, the Control Panel immediately crashes. See below:

NNabi1 · ‎04-04-2017

Fred, I just discovered when I right click and Run as Administrator, I do not run into this crashing problem with Profiles.

So there's something in Windows that's blocking the application from saving profiles and that causes it to crash. Hopefully you can replicate this and see what needs to be done to address this without Running as Administrator. I don't have any extra security software, just the standard Windows Defender and Windows Firewall that comes with the OS.

idata · ‎04-05-2017

Hello MEA707,

Thanks for the additional information you sent to me.

I would like you to try different version of the graphics driver. This is a generic graphics driver we have available on our website. Please download this driver https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip

Please install that driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Let me know if issue persists or not.

Regards,

Fred

NNabi1 · ‎04-05-2017

Hi Fred,

No change, still the same.

If I open it normally, the profiles crash it. If I right click and Run as Administrator, it's fine, no issues.

idata · ‎04-06-2017

Hello MEA707,

I tried to replicate the issue with one of the laptops we have here with hybrid graphics, Windows 10*, and Intel HD Graphics 4600, latest graphics driver, but the profiles worked fine. I created a couple of profiles with different settings, and I was able to apply them and use them just fine.

There is a chance there might be something wrong with the Windows* registry in your computer. Since we have tried different drivers the best option would be contacting Lenovo* so they can provide more advanced troubleshooting steps for this issue. This link will give you their contact information http://support.lenovo.com/uu/en/contactus http://support.lenovo.com/uu/en/contactus

Regards,

Fred

NNabi1 · ‎04-06-2017

I am no longer eligible for support from Lenovo. It's a 3.5 year old computer that's no longer under warranty.

If it is a problem with the Windows registry, it's specific to the Intel HD Control Panel, as I have no other system problems. Everything else about it runs great.

I'm just not going to worry about setting up profiles anymore and accept that it's unresolved.

NNabi1 · ‎04-06-2017

I took a look at the Event Viewer, and here's what came up:

Application: Gfxv4_0.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.NullReferenceException

at GfxUI.Display.DisplayMainPage.GetProfileData(System.String, igfxDHLib._CUI_PROFILE_DATA ByRef)

at GfxUI.Display.DisplayMainPage.displayProfileCombo_SelectionChanged(System.Object, System.Windows.RoutedEventArgs)

at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

at System.Windows.Controls.ComboBox.OnSelectionChanged(System.Windows.Controls.SelectionChangedEventArgs)

at System.Windows.Controls.Primitives.Selector+SelectionChanger.End()

at System.Windows.Controls.Primitives.Selector+SelectionChanger.SelectJustThisItem(ItemInfo, Boolean)

at System.Windows.Controls.ComboBox.NotifyComboBoxItemMouseUp(System.Windows.Controls.ComboBoxItem)

at System.Windows.Controls.ComboBoxItem.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)

at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)

at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)

at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)

at System.Windows.Input.InputManager.ProcessStagingArea()

at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)

at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)

at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)

at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)

at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

at System.Windows.Application.RunDispatcher(System.Object)

at System.Windows.Application.RunInternal(System.Windows.Window)

at GfxUI.App.Main()

Faulting application name: Gfxv4_0.exe, version: 8.15.10.4624, time stamp: 0x58c04758

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00007ffc62e8589e

Faulting process id: 0x20

Faulting application start time: 0x01d2af658b72809e

Faulting application path: C:\WINDOWS\system32\Gfxv4_0.exe

Faulting module path: unknown

Report Id: a388620d-fcec-4f63-9b19-3a34489e52b5

Faulting package full name:

Faulting package-relative application ID:

idata · ‎04-07-2017

Hello MEA707,

Thanks for sharing this additional information.

Another troubleshooting step you can try is accessing the file properties and make it always run as Administrator.

If issue persists the last troubleshooting step would be reinstalling the operating system.

Regards,

Fred

idata · ‎04-14-2017

Hello MEA707,

Were you able to try the last troubleshooting step I suggested? Does the issue persist?

Regards,

Fred

NNabi1 · ‎04-14-2017

Hi Fred,

No it did not. The last step you suggested prevents the software from running at all, so I undid it. The only solution I've found is to go into the C:\Windows\System32 folder and find the file and right click and Run As Administrator there.

I asked for help on the Microsoft forums and they were unable to troubleshoot, saying to contact Intel.

I reinstalled Windows 10 (not a clean install, but reinstalled it while keeping my files and programs), and it did not solve it either.

Not happy that this has been unsolved, but I'm done trying anymore to get it to work. I'm moving on.

Below is the Problem Details summary should you wish to elevate this to your programmers. Reading about the "CLR20r3" problem event name online, it seems to indicate it's a conflict with the .NET Framework. I removed and reinstalled .NET though and it did not solve it, and I also reinstalled Windows 10, which didn't solve it either, so I'm out of ideas.

idata · ‎04-17-2017

Hello MEA707,

I am sorry to hear the issue persists after the troubleshooting steps we have performed.

Thanks for the feedback you are providing to us.

Since I was not able to reproduce the issue in our lab then the problem might be related to the operating system itself.

I see you said before the computer is no longer under warranty, but in case you would like to try something else you may try contacting Lenovo* in order to check if they can reproduce the issue in their lab with the exact same computer model.

Regards,

Fred