2 Replies Latest reply on Apr 1, 2017 9:02 PM by Muthu Kumar

    Intel AC 8265 Bluetooth Connection to a headset fails

    ferentes

      Hello,

       

      I have installed an Intel AC 8265 NGW module in my Dell XPS 15 laptop.

       

      Installed Wireless and BT drivers from the Intel website.

       

      I have a problem connecting a Bluetooth headset (Bose QC35). The module lists QC35 as available for pairing but does not establish the connection upon pairing.

      QC35 is a very reliable headset and connects to every other device.

       

      On the other hand a bluetooth mouse works fine.

       

      I have installed a different module to test (Killer AC1535/Atheros) and it connected without a problem.

       

      What could be the reason for such issue?