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Will i3-550 support UHD 3840x2160 monitor?

TBowd
Beginner
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I have a Lenovo PC running Windows 10. Intel HD Graphics (8.15.10.2900). Processor is i3-550.

I just bought a Samsung U28E590D monitor, but can't get my computer to support 3840x2160.

Is it hopeless? Thanks in advance for your time ...

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TBowd
Beginner
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This is the spec sheet for my processor. Unlike other sheets I have seen, this one doesn't state a maximum supported resolution in the graphics section:

http://ark.intel.com/products/48505/Intel-Core-i3-550-Processor-4M-Cache-3_20-GHz Intel® Core™ i3-550 Processor (4M Cache, 3.20 GHz) Product Specifications

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idata
Employee
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Hello thomasabowden:

 

 

Thank you very much for joining the Intel® graphics communities.

 

 

In regard to your inquiry, the processor will not support that type of resolution.

 

 

The max resolution it supports will be 2560x1600 when using display port, HDMI or VGA video ports, in order to confirm that information please verify the following link, under the "Display and Audio Features Comparison":

 

 

https://software.intel.com/en-us/articles/hd-graphics-quick-reference-guide https://software.intel.com/en-us/articles/hd-graphics-quick-reference-guide

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

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TBowd
Beginner
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Alberto, thank you so much for your prompt response!!

I am very interested in obtaining 2560x1600 resolution for my new UHD monitor. However, the highest available option (showing in the Intel graphics control interface) is 1920x1080.

Can you help me with what steps I would have to take to access 2560x1600? I have tried updating my Intel drivers, and I am unable to load anything more current than 8.15.10.2900.

(I ran the Intel identification program -- let me know if it would help to paste in all the info.)

Tom

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idata
Employee
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Hello thomasabowden:

 

 

You are welcome.

 

 

In order to further assist you, please provide the following details:

 

 

What is the model of the motherboard or PC?

 

 

If this is a laptop, what is the model of the laptop?

 

 

What is the video port you are using?

 

 

Yes, if you can attach that file to the thread it will be very useful.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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TBowd
Beginner
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Thanks, Alberto:

I'm using port HDMI1

PC = Lenovo K320

Bios vendor = Lenovo

Bios version = Lenovo 5LKT42A

Bios release date: 9/23/2009

System memory: 8 GB

Graphics properties from Intel app:

Intel® HD Graphics (Core i3)

Report Date: 3/28/2017

Report Time[hr:mm:ss]: 10:57:52

Driver Version: 8.15.10.2900

Operating System: (6.2.9200)

Default Language: English (United States)

DirectX* Version: 10.1

Physical Memory: 7926 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1760 MB

Graphics Memory in Use: 80 MB

Processor: Intel64 Family 6 Model 37 Stepping 5

Processor Speed: 3192 MHz

Vendor ID: 8086

Device ID: 0042

Device Revision: 18

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics

Video BIOS: 1914.0

Current Graphics Mode: 1920 by 1080

* Devices Connected to the Graphics Accelerator *

Active Digital Televisions: 1

* Digital Television *

Monitor Name: UE590_U28E590D (HDMI1)

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 24.02 inches

Vertical: 13.78 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (75 Hz)

640 by 480 (72 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1152 by 870 (75 Hz)

1280 by 720 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 800 (60 Hz)

1440 by 900 (60 Hz)

1600 by 900 (60 Hz)

1680 by 1050 (60 Hz)

3840 by 2160 (30 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C 2D 4E 0C 4A 53 4D 30

02 1B 01 03 80 3D 23 78 2A 5F B1 A2 57 4F A2 28

0F 50 54 BF EF 80 71 4F 81 00 81 C0 81 80 95 00

A9 C0 B3 00 01 01 04 74 00 30 F2 70 5A 80 B0 58

8A 00 60 59 21 00 00 1E 00 00 00 FD 00 18 4B 1E

5A 1E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 55

32 38 45 35 39 30 0A 20 20 20 20 20 00 00 00 FF

00 48 54 50 4A 31 30 35 38 33 32 0A 20 20 01 14

02 03 24 F0 49 5F 10 04 1F 13 03 12 20 22 23 09

07 07 83 01 00 00 6D 03 0C 00 10 00 80 3C 20 10

60 01 02 03 02 3A 80 18 71 38 2D 40 58 2C 45 00

60 59 21 00 00 1E 02 3A 80 D0 72 38 2D 40 10 2C

45 80 60 59 21 00 00 1E 01 1D 00 72 51 D0 1E 20

6E 28 55 00 60 59 21 00 00 1E 56 5E 00 A0 A0 A0

29 50 30 20 35 00 60 59 21 00 00 1A 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 67

* Other names and brands are the property of their respective owners. *

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TBowd
Beginner
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Also, here's the output from Intel System Identification Utility:

Intel System Identification Utility Reference Number: 0384 0196

 

Date Created: Wednesday, March 29, 2017 8:01:14 AM

 

BASIC SYSTEM INFORMATIONComputer ManufacturerLENOVOComputer ModelTo be filled by O.E.M.Operating System (O/S)Microsoft Windows 10 (build 14393), 64-bitOperating System Build (O/S)14393Operating System (version)10.0.14393System RAM8.0 GBCD or DVD DeviceHL-DT-ST DVD-RAM GH60NSystem Hard Drive OverviewSystem Total Storage Size:440.2 GBLocal Disk C:\440.2 GBUsed space:192.6 GBFree Space:247.7 GB GRAPHICS INFORMATIONGraphics Product [1]http://www.intel.com/support/graphics/sb/CS-033847 Intel®HDGraphicsGraphics Driver Version8.15.10.29003D AccelerationYesHardware Transform & Lighting SupportYesVideo Memory2.0 GBVertex Shader Support4.0Pixel Shader Support4.0Microsoft DirectX* Version11.0 MOTHERBOARD INFORMATIONManufacturernot detectedModelTo be filled by O.E.M.AA Numbernot detectedBIOS VendorLENOVO<td style="padding: 0 5px 0 25px; border: 0px; c...
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idata
Employee
1,233 Views

Hello thomasabowden:

 

 

Thank you very much for providing that information and those files.

 

 

Based on the graphics report that shows all the resolutions supported by the monitor, the 2560x1600 resolution is not listed there, so it seems to be the TV itself does not support that resolution.

 

 

For testing purposes, do you have the option to test the PC with a different monitor?

 

 

In some cases some features are disable by the manufacturer of the TV, so as an option you can always check with Samsung directly to find out if maybe there is a firmware update for your monitor in order for it to be able to detect all the possible resolutions supported by the processor.

 

 

I look for that information on Samsung's web site but I did not found it:

 

 

http://www.samsung.com/us/computing/monitors/uhd-and-wqhd/samsung-uhd-28-monitor-with-high-glossy-black-finish-lu28e590ds-za/# support http://www.samsung.com/us/computing/monitors/uhd-and-wqhd/samsung-uhd-28-monitor-with-high-glossy-black-finish-lu28e590ds-za/# support

 

 

Samsung's contact information:

 

 

http://www.samsung.com/us/support/contact/ http://www.samsung.com/us/support/contact/

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto
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idata
Employee
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thomasabowden, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto

 

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