8 Replies Latest reply on Apr 3, 2017 7:13 PM by Intel Corporation

    Will i3-550 support UHD 3840x2160 monitor?

    thomasabowden

      I have a Lenovo PC running Windows 10. Intel HD Graphics (8.15.10.2900). Processor is i3-550.

       

      I just bought a Samsung U28E590D monitor, but can't get my computer to support 3840x2160.

       

      Is it hopeless? Thanks in advance for your time ...

        • 1. Re: Will i3-550 support UHD 3840x2160 monitor?
          thomasabowden

          This is the spec sheet for my processor. Unlike other sheets I have seen, this one doesn't state a maximum supported resolution in the graphics section:

           

          Intel® Core™ i3-550 Processor (4M Cache, 3.20 GHz) Product Specifications

          • 2. Re: Will i3-550 support UHD 3840x2160 monitor?
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello :
             
            Thank you very much for joining the Intel® graphics communities.
             
            In regard to your inquiry, the processor will not support that type of resolution.
             
            The max resolution it supports will be 2560x1600 when using display port, HDMI or VGA video ports, in order to confirm that information please verify the following link, under the “Display and Audio Features Comparison”:
             
            https://software.intel.com/en-us/articles/hd-graphics-quick-reference-guide
             
            Any further questions, please let me know.
             
            Regards
             
            Alberto
             

            • 3. Re: Will i3-550 support UHD 3840x2160 monitor?
              thomasabowden

              Alberto, thank you so much for your prompt response!!

               

              I am very interested in obtaining 2560x1600 resolution for my new UHD monitor. However, the highest available option (showing in the Intel graphics control interface) is 1920x1080.

               

              Can you help me with what steps I would have to take to access 2560x1600? I have tried updating my Intel drivers, and I am unable to load anything more current than 8.15.10.2900.

               

              (I ran the Intel identification program -- let me know if it would help to paste in all the info.)

               

              Tom

              • 4. Re: Will i3-550 support UHD 3840x2160 monitor?
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello :

                You are welcome.

                In order to further assist you, please provide the following details:

                What is the model of the motherboard or PC?

                If this is a laptop, what is the model of the laptop?

                What is the video port you are using?

                Yes, if you can attach that file to the thread it will be very useful.

                Any questions, please let me know.

                Regards

                Alberto

                • 5. Re: Will i3-550 support UHD 3840x2160 monitor?
                  thomasabowden

                  Thanks, Alberto:

                   

                  I'm using port HDMI1

                   

                  PC = Lenovo K320

                  Bios vendor = Lenovo

                  Bios version = Lenovo 5LKT42A

                  Bios release date: 9/23/2009

                  System memory: 8 GB

                   

                  Graphics properties from Intel app:

                   

                  Intel® HD Graphics (Core i3)

                   

                  Report Date: 3/28/2017

                  Report Time[hr:mm:ss]: 10:57:52

                  Driver Version: 8.15.10.2900

                  Operating System:  (6.2.9200)

                  Default Language: English (United States)

                  DirectX* Version: 10.1

                  Physical Memory: 7926 MB

                  Minimum Graphics Memory: 128 MB

                  Maximum Graphics Memory: 1760 MB

                  Graphics Memory in Use: 80 MB

                  Processor: Intel64 Family 6 Model 37 Stepping 5

                  Processor Speed: 3192 MHz

                  Vendor ID: 8086

                  Device ID: 0042

                  Device Revision: 18

                   

                  *   Accelerator Information   *

                  Accelerator in Use: Intel(R) HD Graphics

                  Video BIOS: 1914.0

                  Current Graphics Mode: 1920 by 1080

                   

                  *   Devices Connected to the Graphics Accelerator   *

                   

                  Active Digital Televisions: 1

                    * Digital Television *

                  Monitor Name: UE590_U28E590D (HDMI1)

                  Display Type: Digital

                  Gamma Value: 2.2

                  DDC2 Protocol: Supported

                   

                  Maximum Image Size:

                  Horizontal: 24.02 inches

                  Vertical: 13.78 inches

                   

                  Monitor Supported Modes:

                  640 by 480 (67 Hz)

                  640 by 480 (75 Hz)

                  640 by 480 (72 Hz)

                  640 by 480 (60 Hz)

                  720 by 400 (70 Hz)

                  800 by 600 (72 Hz)

                  800 by 600 (75 Hz)

                  800 by 600 (56 Hz)

                  800 by 600 (60 Hz)

                  832 by 624 (75 Hz)

                  1024 by 768 (75 Hz)

                  1024 by 768 (70 Hz)

                  1024 by 768 (60 Hz)

                  1152 by 864 (75 Hz)

                  1152 by 870 (75 Hz)

                  1280 by 720 (60 Hz)

                  1280 by 1024 (60 Hz)

                  1280 by 1024 (75 Hz)

                  1280 by 800 (60 Hz)

                  1440 by 900 (60 Hz)

                  1600 by 900 (60 Hz)

                  1680 by 1050 (60 Hz)

                  3840 by 2160 (30 Hz)

                   

                  Display Power Management Support:

                  Standby Mode: Not Supported

                  Suspend Mode: Not Supported

                  Active Off Mode: Supported

                  Raw EDID:

                  00 FF FF FF FF FF FF 00 4C 2D 4E 0C 4A 53 4D 30

                  02 1B 01 03 80 3D 23 78 2A 5F B1 A2 57 4F A2 28

                  0F 50 54 BF EF 80 71 4F 81 00 81 C0 81 80 95 00

                  A9 C0 B3 00 01 01 04 74 00 30 F2 70 5A 80 B0 58

                  8A 00 60 59 21 00 00 1E 00 00 00 FD 00 18 4B 1E

                  5A 1E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 55

                  32 38 45 35 39 30 0A 20 20 20 20 20 00 00 00 FF

                  00 48 54 50 4A 31 30 35 38 33 32 0A 20 20 01 14

                  02 03 24 F0 49 5F 10 04 1F 13 03 12 20 22 23 09

                  07 07 83 01 00 00 6D 03 0C 00 10 00 80 3C 20 10

                  60 01 02 03 02 3A 80 18 71 38 2D 40 58 2C 45 00

                  60 59 21 00 00 1E 02 3A 80 D0 72 38 2D 40 10 2C

                  45 80 60 59 21 00 00 1E 01 1D 00 72 51 D0 1E 20

                  6E 28 55 00 60 59 21 00 00 1E 56 5E 00 A0 A0 A0

                  29 50 30 20 35 00 60 59 21 00 00 1A 00 00 00 00

                  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 67

                   

                   

                   

                   

                  * Other names and brands are the property of their respective owners. *

                  • 6. Re: Will i3-550 support UHD 3840x2160 monitor?
                    thomasabowden

                    Also, here's the output from Intel System Identification Utility:

                     

                    Intel System Identification Utility Reference Number: 0384 0196
                    Date Created: Wednesday, March 29, 2017 8:01:14 AM
                    BASIC

                    Collapse/Expand SYSTEM INFORMATION
                    Computer ManufacturerLENOVO
                    Computer ModelTo be filled by O.E.M.
                    Operating System (O/S)Microsoft Windows 10 (build 14393), 64-bit
                    Operating System Build (O/S)14393
                    Operating System (version)10.0.14393
                    System RAM8.0 GB
                    CD or DVD DeviceHL-DT-ST DVD-RAM GH60N
                    System Hard Drive Overview
                    System Total Storage Size:440.2 GB
                    Local Disk C:\440.2 GB
                    Used space:192.6 GB
                    Free Space:247.7 GB
                    Collapse/Expand GRAPHICS INFORMATION
                    Graphics Product [1]Intel®HDGraphics
                    Graphics Driver Version8.15.10.2900
                    3D AccelerationYes
                    Hardware Transform & Lighting SupportYes
                    Video Memory2.0 GB
                    Vertex Shader Support4.0
                    Pixel Shader Support4.0
                    Microsoft DirectX* Version11.0
                    Collapse/Expand MOTHERBOARD INFORMATION
                    Manufacturernot detected
                    ModelTo be filled by O.E.M.
                    AA Numbernot detected
                    BIOS VendorLENOVO
                    BIOS VersionLENOVO 5LKT42A
                    BIOS Release Date09/23/09
                    System Memory8.0 GB
                    Sound CardRealtek High Definition Audio
                    Collapse/Expand PROCESSOR INFORMATION
                    ManufacturerIntel
                    ModelIntel(R) Core(TM) i3 CPU 550 @ 3.20GHz
                    Intel Processor analysis toolsIntel Processor analysis tools
                    CPU Speed3.2 GHz
                    Link to Processor SpecificationLink to Processor Specification
                    Collapse/Expand WIRED NETWORKING INFORMATION
                    Wired Networking ProductIntel(R)82578DCbasedNetworkController(OEM)
                    Driver Version12.15.22.6
                    Collapse/Expand WIRELESS NETWORKING INFORMATION
                    Wireless Networking Product
                    Driver Version
                    • 7. Re: Will i3-550 support UHD 3840x2160 monitor?
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello :

                      Thank you very much for providing that information and those files.

                      Based on the graphics report that shows all the resolutions supported by the monitor, the 2560x1600 resolution is not listed there, so it seems to be the TV itself does not support that resolution.

                      For testing purposes, do you have the option to test the PC with a different monitor?

                      In some cases some features are disable by the manufacturer of the TV, so as an option you can always check with Samsung directly to find out if maybe there is a firmware update for your monitor in order for it to be able to detect all the possible resolutions supported by the processor.

                      I look for that information on Samsung’s web site but I did not found it:

                      http://www.samsung.com/us/computing/monitors/uhd-and-wqhd/samsung-uhd-28-monitor-with-high-glossy-black-finish-lu28e590ds-za/#support

                      Samsung’s contact information:

                      http://www.samsung.com/us/support/contact/

                      Any questions, please let me know.

                      Regards

                      Alberto

                      • 8. Re: Will i3-550 support UHD 3840x2160 monitor?
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        , I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
                         
                        Any questions, please let me know.
                         
                        Regards,
                        Alberto