1 of 1 people found this helpful
I have a CAYS and the NIC is working just fine. I have seen no dropout. Have you tried replacing/upgrading your LAN cables?
If this continues, you may want to get the unit replaced. If this is your intent, contact Intel directly to initiate this process. Here is geo-based contact information:
Hope this helps,
Thanks, good to know that you are not having the same problem! I was a little worried that my unit was faulty and have contacted the shop I purchased from for an exchange.
Nevertheless, I was playing about today, and tried several things:
1. Uninstalled the Realtek driver provided by Intel -- still having the same symptoms
2. Installed all updates from Windows Update -- I had Windows 10 1607 installed initially
3. Reinstalled Realtek driver provided by Intel
I'm surprised that it's now working. It's been a couple of hours now and no drop outs yet, even rebooted a couple of times in between! Fingers crossed I won't be needing an exchange.
What OS were you running? I'm now wondering if the driver required the windows updates before it would play nice.
This message was posted on behalf of Intel Corporation
Thank you very much to Scott Pearson for the comments posted previously.
Thank you very much for joining the Intel® NUC communities.
Perfect, excellent, it is great to hear the NIC now is working properly, hopefully it will not show this problem again.
To re-install drivers is something that we always recommend in order to try to fix this problem.
Another step if the problem persists is to do a BIOS update to the latest version of the NUC, just in case here is the information of how to do it:
BIOS update using the F7 method:
And this is the .BIO file needed:
Any further questions, please let me know.
I am running Windows 10 Home and on the latest BIOS (AY0038).
I'm running the same BIOS too (this was already updated at the time of the problem).
Thanks for all the useful suggestions, seems like this has been resolved for the time being. I guess I might encounter it again if I decide to reinstall Windows.