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Please bear in mind that Intel sells products to various OEM’s (Original Equipment Manufacturers), who then integrate them, with other system components (power supplies, disk drives, add in cards, software, etc). These products may be customized to the OEM’s specifications. At this point your best contact support for your Dell system is with your computer manufacture as they are more familiar with your system and how all the components interact with each other.
You should be able to get support here:
You can also try to get some help here:
NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
The issue at the other thread that I’m handling is related with the Intel® NUC, you have a Dell system, Dell should be able to provide you with better support as they know your system better than we do since they built it.
I’m not giving you a “no” solution, what I mean is that you will find a solution from your computer manufacturer.
Did you try contacting them by any chance?
Following the previous posts, I did contact Dell Support.
After three weeks of remote laptop control and many actions around display / TB3 drivers, Dell support suggested me to re-install Windows (I did it already three times).
My answer was : It's not because I re-install Windows 10 times it will resolve the problem.
Status still the same, TB3 plugged screen works great on a minimalist fresh arch-linux install, but nothing more througth Windows.
I know I suggested another thread that face the *exact* same problem I have and it is on Intel NUC, the fact is we talk about TB3 in this thread, it looks like related to a driver problem, and the hardware is from Intel as well for me.
I’m sorry that this issue still persists on your laptop computer; we have tested the TB3 plenty of times and it is working perfectly fine, the no active thunderbolt issue is because you need to have a software and thunderbolt device connected. The Thunderbolt driver is required if you plan to connect Thunderbolt devices.
I sent you a private message.