5 Replies Latest reply on May 10, 2017 3:29 PM by Intel Corporation

    Dell XPS 9560 - No active Thunderbolt(tm) controller found in the system ...

    3KyNoX

      Hello there,

       

      Just get recently a brand new Dell XPS 15 9560 and bought an Thunderbolt/USB-C -> HDMI adapter yesterday.

       

      Latest drivers have been installed from Dell / Intel officiel driver files to a Windows 10 LTSB x64.

       

      Everything was working fine this morning and yesterday with the adapter and my attached screen but went down my office to drink a coffee, and when coming back to my desk, laptop was in sleep mode, I went out from the sleep mode and screen became black with no more luck to get it work back..

       

      Restarted laptop, removed drivers and reinstalled it, tried to launch firmware upgrade but istallation replied :

       

      ucvZoHX.png

       

      From my device manager I get this :

       

      q1OH5k8.png

       

      Hzy5DmD.png

       

      Some help required here, I really don't know what happened.

       

      Thanks.