6 Replies Latest reply on Apr 3, 2017 3:09 PM by Intel Corporation

    Camera disconnecting after a few minutes

    HoloGuy

      Hi everyone,

       

      I'm experiencing severe issues with my SR300 camera: The camera keeps disconnecting from USB after a few minutes. One can notice that by hearing the "device removed" sound in Windows and seeing that the camera just disappeared from the device manager. This occurrences, for example, after unlocking the screen via "Windows Hello" or just after plugging in the USB plug of the camera. The only solution to get the device being usable and shown in the device manager is to remove and plug in the USB again. Then, the camera works for a few minutes until it is "lost" again.

       

      Edit: Should provide some information about my system. Im using Windows 10 Enterprise on a Dell Latitude E6540. The installed camera driver is 12.11.38.553 from 08.06.2016.

       

      Added some information about my system.