13 Replies Latest reply on May 3, 2017 11:34 AM by Intel Corporation

    Intel i5-3470S

    gredderg

      RUS:
      Всем привет! Недавно купил процессор Intel i5-3470S. Поставил в свой системный блок, первые пару дней он проработал нормально. Далее начались проблемы, то "синий экран", то вообще не загружался, то зависал при работе. То есть, нажимаю кнопку включения, компьютер включается, и все процесс останавливается не загружается даже биос. Когда ставлю старый процессор, все работает нормально. Возможно нужно изменить какие то параметры в биосе
      Характеристики PC
      ENG(google):
      Hello! I recently bought an Intel i5-3470S processor. Put in his system unit, the first couple of days he worked normally. Then the problems started, then the "blue screen", it did not load at all, it would hang at work. That is, I press the power button, the computer turns on, and the whole process stops, even the BIOS does not boot. When I put the old processor, everything works fine. Perhaps you need to change some parameters in the BIOS
      PC Features

      ОС:  Майкрософт Windows 10 Pro (Registered Trademark) Версия    10.0.14393 Сборка 14393

      Видео: nVidia geforce gt 630

      Процессор старый:  Intel(R) Pentium(R) CPU G640 @ 2.80GHz, 2800 МГц, ядер: 2, логических процессоров: 2

      Проблемный процессор: Intel® Core™ i5-3470S Processor

      Материнская плата: Gigabyte Technology Co., Ltd. Модель    Z68P-DS3 rev 2.0

      Оперативная память: DDR 3 4096x2 pc12800 1600MHz kingston KHX19C9T3K2/8X

        • 1. Re: Intel i5-3470S
          gredderg

          Hello everybody! I noticed here that on the RAM 1.65. Can this adversely affect this processor? What voltage does this processor support?

          • 2. Re: Intel i5-3470S
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello :
             
            Thank you very much for joining the Intel® processor communities.
             
            As you mentioned above, I was checking the specifications of the memory RAM, and in fact the voltage on it is 1.65, and yes, to answer your question that is too high for the processor, and since the memory controller is located on it, that could be the reason why the PC is not working properly.
             
            The memory that is fully supported by the processor is: DDR3 1333/1600 and the voltage should be 1.5v:
             
            http://ark.intel.com/products/68315/Intel-Core-i5-3470S-Processor-6M-Cache-up-to-3_60-GHz
             
            So, if you have the option, please try to get a memory that works with DDR3 1333/1600 / 1.5v, you just need one stick of those in order to test the PC.
             
            Please let us know the results.
             
            Any further questions, please let me know.
             
            Regards
             
            Alberto
             

            • 3. Re: Intel i5-3470S
              gredderg

              Hello! I installed RAM 1.5V today. So far only one time has fallen.
              But, I could not install the two drivers through the "Intel® Driver Update Utilities".
              "Drivers chipset" I performed the installation, but after the reboot, in "Driver update", shows that the new version is not installed and offers to install it. "HD Graphics driver" when installed, freezes. Can there be a problem with the compatibility of the video driver on the processor and the "nvidia"?

              Снимок.PNG

              • 4. Re: Intel i5-3470S
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello :

                Thank you very much for letting us know that information.

                It is great to hear that the PC is working fine with a 1.5v memory stick.

                In regard to your inquiry, remember that the onboard graphics of the processor get disable when you use a video card, in that case the video card itself will support all the graphics features on the PC.

                Based on that, the drivers needed on this scenario will be the ones provided by Nvidia for the video card, the Intel graphics drivers will not work.

                In regard to the chipset driver problem, just to let you know the Intel® Driver Update Utility is a tool that was design to work with Intel boards, so when you use a different motherboard the tool will not be that accurate in finding and installing the drivers, that is why we always recommend to install the drivers provided by the manufacturer that you can find on the following link:

                http://www.gigabyte.com/Motherboard/GA-Z68P-DS3-rev-10#support-dl

                Any questions, please let me know.

                Regards

                Alberto

                • 5. Re: Intel i5-3470S
                  gredderg

                  After installing the driver, the PC worked 24 hours and did not show the blue screen and did not hang. Today I turned on the PC, I started the game WWII, the picture quality dropped to 0. At 1080p, the pixels were visible. And if you put the quality on the average settings, the game lagged, although even on the old processor this was not. In general, changed the settings, rebooted the PC. And after half an hour of work, the game hung, and the screen went off, as if the video adapter turned off. I have more and more suspicions about the joint work of the graphics processor from intel and nvidia. As if they switch between themselves during the turn on the PC or work. Also, there might be a problem with the automatically downloaded driver in win 10.

                  • 6. Re: Intel i5-3470S
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello :

                    Thank you very much for providing those details.

                    Just to confirm, did you install the drivers provided by Nvidia?

                    I found one driver on their web site:
                    http://www.nvidia.com/download/driverResults.aspx/116344/en-us

                    For testing purposes, do you have the option to remove the video card from the PC and test the game with the Intel onboard graphics? This is just to rule out a possible problem with the video card itself.

                    In the case you have the option to do that, on the following link you will be able to see the latest driver available for the Intel® HD Graphics 2500 controller that your processor has:

                    Driver 4425, latest:
                    https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501

                    Additionally, I was checking the specifications of the board, and according to that information the motherboard is fully compatible with Windows® 8/7/Vista and XP, since you are using Windows® 10, there might be performance issues with the PC, for example while playing games, and there will be no graphics drivers available from Gigabyte, so the problem could be related to a compatibility of the board with the OS:

                    http://www.gigabyte.com/Motherboard/GA-Z68P-DS3-rev-10#sp

                    Please let me know the results of trying the steps above.

                     

                    NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.


                    Regards,
                    Alberto

                    • 7. Re: Intel i5-3470S
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      , I just wanted to check if you were able to install the drivers and try the suggestions provided above and if you need further assistance with this matter?
                       
                      Any questions, please let me know.
                       
                      Regards,
                      Alberto
                       

                      • 8. Re: Intel i5-3470S
                        gredderg

                        Hi! I have the latest version of nVidia drivers. Using "Safe Mode" I installed the driver "Intel Graphics".Hi! I have the latest version of nVidia drivers. Using "Safe Mode" I installed the driver "Intel Graphics". Now I use the computer rarely, and while testing. Failures at the moment are not observed.Hi! I have the latest version of nVidia drivers. Using "Safe Mode" I installed the driver "Intel Graphics". Now I use the computer rarely, and while testing. Failures at the moment are not observed. Now I use the computer rarely, and while testing. Failures at the moment are not observed.

                        • 9. Re: Intel i5-3470S
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          , Thank you very much for letting us know that information.

                          Perfect, we are glad to hear that failures at the moment are not observed and hopefully there will be no more problems with the PC. The Nvidia drivers are the ones for you to install since you are using a video card.

                          Any more questions, please let me know.

                          Regards,
                          Alberto

                          • 10. Re: Intel i5-3470S
                            gredderg

                            Hello guys! This afternoon, I decided to play games. But stumbled with a problem. The processor began to load heavily, up to 100%. For example, two days ago, I could run WoW And OBS (program for Stream), the load was about 50-70%. If you now run these programs, the download reaches 100% and the game appears friezes. The last thing I installed, it's Uplay(Ubisoft play launcher)  and game Just Dance 2017. What is problem?)

                            • 11. Re: Intel i5-3470S
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              For the processor to reach 100% of utilization while playing games it is expected, some games required or demand more resources than others, specially, like in this case that you are using a video card a high utilization is expected. Now the (Ubisoft play launcher) might be demanding the use or more resources and more processes might be running in the background causing the PC to get freeze due to the high load of work.
                               
                              Since you already installed the Nvidia graphics drivers, as an option we can try now a BIOS update on the board:
                              http://www.gigabyte.com/Motherboard/GA-Z68P-DS3-rev-20#support-dl
                               
                              If the problem persists after that, then the best thing to do will be to get in contact with Ubisoft forum support directly for further assistance on this matter:
                              http://forums.ubi.com/forum.php?s=7ea402770df3905badce0bc156b763e9
                               
                              Any questions, please let me know.
                               
                              Regards,
                              Alberto
                               

                              • 12. Re: Intel i5-3470S
                                gredderg

                                Hello! Games previously used the processor at 15-25%. Now they use 50% "Before, this was not." When JUST DANCE was installed, DirectX and VCREDIST 11.0.61030 were installed. Could they affect the CPU load? In normal mode, nothing is neglected except for the browser, up to 10% goes no more, sometimes above 1% does not rise.
                                Similarly, if you run the same games in the window, the first plan is to place the window, for example, with the task manager, then the download drops to 15%. If, on the contrary, go back to the window with the game, the load rises to 50%. At the time of switching windows, the game works and does not stop.
                                I had a feeling that one core is turned off when the game starts. Although in the dispatcher all the cores are working. But this is just a suspicion) On the old processor with two cores, games and then consumed less CPU.

                                Task Manager on top of the DotA
                                дота1.PNG

                                Here, on the contrary, the dot in the foreground.

                                 

                                дота2.PNG

                                • 13. Re: Intel i5-3470S
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi, Thank you very much for letting us know that information and for providing those pictures.

                                  To answer your first question, yes, it is expected to have more cpu utilization when you install a new DirectX and VCREDIST version, because when a new version gets installed it might include new fixes and features which might end up requiring more resources from the processor than on previous versions.

                                  Now, regarding the pictures, it is expected for the CPU utilization to increase when you switch windows. For example, if you choose the task manager as primary window and the game is running on the background, the processor will set a priority on the application that is running as primary, in this case task manager, and since it does not required that much of CPU utilization it is expected to drop. On the other hand, if you choose the game window as primary, then the processor will assign all the resources to that primary window that is a game, which will result in an increment on the CPU utilization.

                                  Any questions, please let me know.

                                  Regards,
                                  Alberto