2 Replies Latest reply on Mar 29, 2017 2:51 PM by Intel Corporation

    try to install RealSense™ SDK 2016 R3

    yuvbz

      try to install RealSense™ SDK 2016 R3

      I using window 10 Pro N see the attach file

      I read the follwing

      https://communities.intel.com/community/tech/realsense/blog/2017/03/20/new-articles-on-how-to-install-and-troubleshoot-realsense-camera-drivers

       

       

      I install Media Feature Pack for N and KN versions of Windows 10

      https://www.microsoft.com/en-us/download/details.aspx?id=48231

       

       

      but I stil get the err when I try to insatll SDK  see the attach file

       

       

      also when I try to install Intel-RealSense-Depth-Camera-Manager

      https://downloadcenter.intel.com/download/25044/Intel-RealSense-Depth-Camera-Manager

        • 1. Re: try to install RealSense™ SDK 2016 R3
          MartyG

          I admit this is the first time I've heard of Windows 10 Pro N and KN.  For others reading this, they are versions of Windows 10 that do not have media features as standard, hence why you installed the Media Pack for N and KN to add those features.

           

          1.  Can I please just confirm that you tried to install the DCM first and the SDK second?  This is the correct order to do these installations in.  Thanks!

           

          2.  I also checked your processor that was listed on your attached image, the i7-4500U.  This is listed as a 4th generation Haswell architecture PC.  The F200 and R200 cameras will work with it, but the official requirement for the newer SR300 camera is a 6th generation Skylake processor.  Which model of RealSense camera do you have please?

           

          3.  May I also please confirm that you have the camera plugged into a USB 3.0 port on your computer and not a USB 2.0 port?

          • 2. Re: try to install RealSense™ SDK 2016 R3
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Yuvbz,

            Could you provide the information requested by MartyG? We need it to help you more if you still have issues.

            Have a nice day.

            Regards,
            Leonardo R.