4 Replies Latest reply on Mar 31, 2017 5:33 PM by Intel Corporation

    Help, Iris graphic 540 driver + black screen

    Raph12

      Hi,

       

      Since two days now, my XPS13 9530 fails at boot due to the chipset's driver. Indeed i can see the dell logo at boot but right when windows loads the screen become black and i can't do anything. I succeeded to boot on safe mode and disabled the graphic drivers so i was able to boot on normal mode. I also already updated the bios and the last drivers for the Iris graphic 540 (v 21.20.16.4590) but the same issue percist : Right when i enable or update the driver the screen become black...

       

      This is what i installed : Télécharger Pilote Intel® GMA pour Windows * [15.45]

       

      I am pretty sure that it is a sofware and not hardware issue, but can anybody confirm ?

       

      What can i do ? do you have any solutions ?

       

      SOS

       

      Thx for your help, regards