7 Replies Latest reply on Apr 4, 2017 6:26 PM by Intel Corporation

    Processor temperature reaches 98° C as soon as started

    1113kgk

      Type : Desktop Computer

      CPU : Core i5 2500K

      Mobo : Intel DH67BL

      Heatsink : Stock

      OS : Windows 7

       

      I have been using my pc from 6 years without any problem. But since last six months as soon as I start computer, the temperature reaches very rapidly to 97°-98° C. I have checked the temperature from bios. Sometimes temperature was reaching so high that it was halted by itself and unable to start for sometime. So I got my CPU serviced from a local repair shop. He cleaned heat sink, applied some gel like thing on CPU and did the regular service. After servicing, the system is running without interruption but temperature still remains 98° C. Windows lags all the time. I am using my computer in this condition for  3 months now.

       

      Will my processor fry very soon if I keep using it or should I keep it off till I get solution?

       

      Please suggest some permanent solution.

        • 1. Re: Processor temperature reaches 98° C as soon as started
          Al Hill

          If you had it serviced, with new thermal paste, heat sink cleaning, fans checked, etc., then there is nothing you can do.

           

          As you said, your pc is six years old.  Past warranty for the motherboard, and for the processor, both of which are no longer supported.

           

          It may be a stretch, but you may want to try a different power supply.

           

          However, it may be more of a software issue that is causing the temp problem.   Are you certain that you do not have some virus or rootkit that is causing the issue?  Have you tried running in safe mode to see if the temp immediately climbs as you described?  Have you added any additional hardware (add-in cards, memory, etc)?

           

          Doc

          • 2. Re: Processor temperature reaches 98° C as soon as started
            1113kgk

            Hello Al Hill. Thanks for your reply.

             

            I have not add anything since I bought. Temperature starts to rising as soon as I start the computer. I have attached a video here. I have started my computer after 10 hours from last shut down and going directly into the BIOS. Even the OS is yet to load, the temperature is rising, so virus might not be causing this.

             

            Along with power supply, Do you think changing heat sink might also solve this?

            • 3. Re: Processor temperature reaches 98° C as soon as started
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello:

              Thank you very much to for the information provided above.

              To :

               

              Thank you very much for joining the Intel processors communities.


              To answer your question, besides trying the steps above, to change or to test the PC with a different power supply will be a good option to try, just to rule out a possible problem with it that is causing the overheating issue. Also, another thing that you can do will be to re-apply the thermal grease.

              When the PC is overheating, it will start to throttling, getting freeze and eventually it will go off by itself, those are the main symptoms of overheating.

              Just to let you know, we do have a tool that does an overall test on the processor, including a temperature test, if the processor passed the test it should be working fine:

              https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

              Any further questions, please let me know.

              Regards

              Alberto

              • 4. Re: Processor temperature reaches 98° C as soon as started
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello :
                 
                I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
                 
                Any questions, please let me know.
                 
                Regards
                 
                Alberto
                 

                • 5. Re: Processor temperature reaches 98° C as soon as started
                  1113kgk

                  Hello Albrto.

                   

                  First I want to apologize for not replying your last post. And secondly I want to thank Intel community for showing concern about my issue.

                   

                  I have told the guy who serviced my computer about this discussion and solutions suggested here. So as soon as he try these solutions and give me the test results, I will post it.

                   

                  I have tested my computer with the tool you have suggested. All tests have been passed successfully except temperature. I am posting the test result here:

                   

                  --- IPDT64 - Revision: 4.0.0.29

                  --- IPDT64 - Start Time: 30-03-2017 15:16:22

                   

                  CPU1

                  Intel(R) spbc Module Test

                  Module Version: 1.0.8.64b.W

                  Start Time: Thu Mar 30 15:16:23 2017

                  Test Result - PASS

                  ..!!..Processor under test is verified as 'PRODUCTION'..!!..

                   

                  Processor Manufacturer: GenuineIntel

                  Processor Brand String:        Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz

                   

                  End Time: Thu Mar 30 15:16:34 2017

                  Total Time:  seconds: 11

                  --------------------------------------------------------------------

                  CPU1

                  Genuine Intel CPU Test

                  Module Version: 1.0.12.64b.W

                  Start Time: Thu Mar 30 15:16:34 2017

                  Test Result - PASS

                  Expected: GenuineIntel

                  Detected: GenuineIntel

                  End Time: Thu Mar 30 15:16:34 2017

                  Total Time:  seconds: 0

                  --------------------------------------------------------------------

                  CPU1

                  CPU Brand String Test

                  Module Version: 1.0.14.64b.W

                  Start Time: Thu Mar 30 15:16:35 2017

                  Test Result - PASS

                  Expected: Intel(R) Core(TM) CPU @

                  Detected: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz

                  Intel(R) Core(TM) processor detected..!!..

                  End Time: Thu Mar 30 15:16:35 2017

                  Total Time:  seconds: 0

                  --------------------------------------------------------------------

                  CPU1

                  Floating Point Test

                  Module Version: 1.0.11.64b.W

                  Start Time: Thu Mar 30 15:16:35 2017

                  AVX is supported in your OS

                  Max AVX supported = AVX

                  FMA3 not supported

                  Test Result - PASS

                  Million Floating Points per Second, MFLOPS: 352.95

                  Error: 0

                  --- Floating Point Test Passed!!!---

                  End Time: Thu Mar 30 15:16:37 2017

                  Total Time:  seconds: 2

                  --------------------------------------------------------------------

                  CPU1

                  Prime Number Generation Test

                  Module Version: 1.0.13.64b.W

                  Start Time: Thu Mar 30 15:16:37 2017

                  AVX is supported in your OS

                  Max AVX supported = AVX

                  Test Result - PASS

                  Operation Per Second: 75630

                  Error: 0

                  --- Prime Number Generation Test Passed!!!---

                  End Time: Thu Mar 30 15:16:39 2017

                  Total Time:  seconds: 2

                  --------------------------------------------------------------------

                  CPU1

                  Cache Test

                  Module Version: 1.0.11.64b.W

                  Start Time: Thu Mar 30 15:16:39 2017

                  Test Result - PASS

                   

                  --- Reading Cache Size ---

                   

                  - Detected L1 Data Cache Size --> 32

                  - Detected L1 Inst Cache Size --> 32

                   

                  - Detected L2 Cache Size --> 256

                  - Detected L3 Cache Size --> 6144

                   

                  Cache Size Test Passed!!!

                   

                  End Time: Thu Mar 30 15:16:40 2017

                  Total Time:  seconds: 1

                  --------------------------------------------------------------------

                  CPU1

                  MMXSSE Test

                  Module Version: 1.0.11.64b.W

                  Start Time: Thu Mar 30 15:16:40 2017

                  Test Result - PASS

                   

                  --- Determining MMX - SSE capabilities ---

                           --- CPU FEATURES DETECTION FOR ---

                                  ---        MMX SSE       ---

                  MMX         - MMX Supported -->    Yes

                  SSE         - SSE Supported -->    Yes

                  SSE2         - SSE2 Supported -->    Yes

                  SSE3         - SSE3 Supported -->    Yes

                  SSSE3         - SSSE3 Supported -->    Yes

                  SSE4.1         - SSE4.1 Supported -->    Yes

                  SSE4.2         - SSE4.2 Supported -->    Yes

                          --- MMX SSE - capabilities check complete ---

                  MMX Test Result --- PASS

                  SSE Test Result --- PASS

                  SSE2 Test Result --- PASS

                  SSE3 Test Result --- PASS

                  SSSE3 Test Result --- PASS

                  SSE4.1 Test Result --- PASS

                  SSE4.2 Test Result --- PASS

                   

                  End Time: Thu Mar 30 15:16:40 2017

                  Total Time:  seconds: 0

                  --------------------------------------------------------------------

                  CPU1

                  FMA3 Test

                  Module Version: 1.0.10.64b.W

                  Start Time: Thu Mar 30 15:16:41 2017

                  Test Result - PASS

                   

                  --- CPU Features Detection ---

                  FMA3     - Supported --> No

                  FMA3 support is NOT detected on your Processor

                  FMA3 Test Result --- Not Tested

                   

                  End Time: Thu Mar 30 15:16:46 2017

                  Total Time:  seconds: 5

                  --------------------------------------------------------------------

                  CPU1

                  AVX Test

                  Module Version: 2.0.8.64b.W

                  Start Time: Thu Mar 30 15:16:47 2017

                  Test Result - PASS

                   

                  --- CPU Features Detection ---

                  AVX         - Supported --> Yes

                  AVX2         - Supported --> No

                  AVX512         - Supported --> No

                  AVX OS Support     - Supported --> Yes

                  AES         - Supported --> Yes

                  PCLMULQDQ     - Supported --> Yes

                  AVX Test Result --- PASS

                   

                  End Time: Thu Mar 30 15:16:53 2017

                  Total Time:  seconds: 6

                  --------------------------------------------------------------------

                  CPU1

                  IMC Test

                  Module Version: 1.0.8.64b.W

                  Start Time: Thu Mar 30 15:16:53 2017

                  Test Result - PASS

                  --- Reading Memory Size ---

                  Detected Memory Size is --> 4.00GB

                  --- Subtest - Memory Size Test Passed!!!  ---

                  --- Integrated Memory Controller Stress Test ---

                  Memory to be allocated = 1048576 byte

                  Memory Allocated.

                  Test 1 Ones and Zeros Moving Inversions write operations - Passed

                  Test 1 Ones and Zeros Moving Inversions verification operations - Passed

                  Test 2 32Bits Sliding Ones write operations - Passed

                  Test 2 32Bits Sliding Ones verification operations - Passed

                  Test 3 32Bits Sliding Zero write operations - Passed

                  Test 3 32Bits Sliding Zero verification operations - Passed

                  Memory Deallocated.

                  --- Subtest - Memory Stress Test Passed!!!  ---

                  Integrated Memory Controller Stress Test Passed!!!

                  End Time: Thu Mar 30 15:16:54 2017

                  Total Time:  seconds: 1

                  --------------------------------------------------------------------

                  CPU1

                  PCH Test

                  Module Version: 1.0.10.64b.W

                  Start Time: Thu Mar 30 15:16:54 2017

                  Test Result - PASS

                  LPC deviceID = 0x1c4a

                   

                  Chipset          : Intel(R) H67 Chipset

                  Chipset Stepping : B3

                   

                  1 device connected to PCI Express Port 1

                     1 : PCI standard PCI-to-PCI bridge

                   

                  1 device connected to PCI Express Port 4

                     1 : Renesas Electronics USB 3.0 Host Controller

                   

                  3 device connected to SATA Controller 1

                     1 : HL-DT-ST DVDRAM GH24NS70 ATA Device

                     2 : ST3160212SCE ATA Device

                     3 : ST31000524AS ATA Device

                   

                  3USB devices detected

                     1 : USB Input Device

                     2 : USB Composite Device

                     3 : TP-LINK Wireless USB Adapter

                   

                  2 device connected to Intel High Definition Audio Controller

                     1 : Realtek High Definition Audio

                     2 : Intel(R) Display Audio

                   

                  PCH LAN Device 'Intel(R) 82579V Gigabit Network Connection' detected

                   

                  Platform Controller Hub Test Completed!!!

                  End Time: Thu Mar 30 15:16:56 2017

                  Total Time:  seconds: 2

                  --------------------------------------------------------------------

                  CPU1

                  IGD Module Test

                  Module Version: 1.0.12.64b.W

                  Start Time: Thu Mar 30 15:16:57 2017

                  Test Result: PASS

                  Expected: As defined in IGD_LocalConfig.xml file

                  Received: 0x2A

                  End Time: Thu Mar 30 15:16:57 2017

                  Total Time:  seconds: 0

                  --------------------------------------------------------------------

                  CPU1

                  GFX Module Test

                  Module Version: 1.0.12.64b.W

                  Start Time: Thu Mar 30 15:16:58 2017

                  GFX Module Test: PASS

                  End Time: Thu Mar 30 15:17:27 2017

                  Total Time:  seconds: 29

                  --------------------------------------------------------------------

                  CPU1

                  CPU Load

                  Module Version: 1.0.12.64b.W

                  Start Time: Thu Mar 30 15:17:27 2017

                  CPU Load: PASS

                  End Time: Thu Mar 30 15:21:46 2017

                  Total Time:  seconds: 259

                  --------------------------------------------------------------------

                  CPU1

                  CPU Frequency Test

                  Module Version: 1.0.16.64b.W

                  Start Time: Thu Mar 30 15:21:50 2017

                  Test Result - PASS

                  Processor Name:        Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz

                  Expected CPU Frequency: 3.30

                  Detected CPU Frequency: 3.20102

                  Expected Base Clock: 100

                  Detected Base Clock: 100.032

                  QPI link rate Test - Not supported.

                  Skipping QPI link rate Test.

                  End Time: Thu Mar 30 15:22:01 2017

                  Total Time:  seconds: 11

                  --------------------------------------------------------------------

                  --- IPDT64 - Temperature Monitor Results

                  Temperature Monitor will begin when CPULoad Test starts

                  --- Temperature Test ---

                  ...

                  Version 1.0.13.64b.W

                  ...

                   

                  0 degrees C below maximum

                  Test Result - FAIL

                  Expected Greater than 1 degrees below max

                  Received 0 degrees below max

                   

                  --- Temperature Test ---

                  ...

                  Version 1.0.13.64b.W

                  ...

                   

                   

                  Entering run forever

                   

                  Temperature Monitor Stopped

                   

                  --------------------------------------------------------------------

                   

                  System Information

                  ------------------

                  Processor Name: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz

                  Processor Information: Intel64 Family 6 Model 42 Stepping 7

                  Number of Physical Cores: 4

                  Number of Logical Cores: 4

                  Installed System Memory: 4 GB

                  Operating System: Microsoft Windows 7 Professional 64-bit

                  Graphics Information: Intel(R) HD Graphics 3000

                  System Product: DH67BL

                  System BIOS: BLH6710H.86A.0160.2012.1204.1156

                  --------------------------------------------------------------------

                   

                  --- IPDT64 - End Time: 30-03-2017 15:22:01

                  --- IPDT64 - Result: Pass

                  --------------------------------------------------------------------

                  • 6. Re: Processor temperature reaches 98° C as soon as started
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello :
                     
                    You are welcome.
                     
                    No problem at all, there is no need to apologize.
                     
                    Thank you very much for providing those results.
                     
                    Based on the information provided above, the processor is actually getting overheated.
                     
                    So, please make sure that the person that is helping you with the service on the PC checks that the power supply is working properly, same thing with the fan and if the problem persists after that, then the next thing to do will be to swap parts in order to find out if the problem is the board or processor.
                     
                    If the option is available, you can try to test your processor on a different board, or test your board with a different processor, that way we will find out the source of the issue.
                     
                    Please let us know the results of trying the steps above.
                     
                    Any questions, please let me know.
                     
                    Regards
                     
                    Alberto
                     

                    • 7. Re: Processor temperature reaches 98° C as soon as started
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
                       
                      Any questions, please let me know.
                       
                      Regards,
                      Alberto