thank you for the quick response ms. Amy..
@Amy, The CSR halted my two RMA request.
so what can you do?
INUTEL_OUTSIDER, regarding your warranty inquiry the place to get the right answers is to contact them directly. Please, try to get in contact with our warranty support in order to get some clarification regarding your RMA.
Here you can find the link for the processor chat support; http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat, and here you can find the phone contact info for all the GEOs or locations supported over the phone;
EMEA contact information: http://intel.ly/28QeAF3
APAC contact information: http://intel.ly/1ITfjUF
LAR contact information: http://intel.ly/29c0rW4
North America: Phone Number 1-916-377-7000, Business Hours: Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).