This message was posted on behalf of Intel Corporation
I understand you are trying to reinstall graphics driver in your computer.
Let me apologize for any inconvenience this issue may be causing to you.
In order to help you better I would like to gather more information about the configuration you have in the computer. Please reply to this email attaching the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
https://drive.google.com/open?id=0B07DKs9OGIKJT2w1aTNaVW1PUkU here is my info this is my laptop info.. your help is my life saver because i want to edit some of my work but if the display adapter is not installed i cannot continue my work
Hi, i just a user. You have Asus X455LJ, Intel i3 5005u it has HD Graphics 5500. Additionally you have NVIDIA GeForce 920M. Go there
chose Windows 10, open "VGA". You will see drivers that provide Asus.
Also you can try drivers directly from Intel and Nvidia
Please carefully read "Release Highlights" for Nvidia driver on webpage, this is the same for Intel driver, you should use OEM driver for daily usage, and another only if you still have issue.
Ok, i have stupid question. Do you extracted zip archive before clicking "Setup" file? Or you trying install right from archive? I asking because on your picture i see archive with grey "Se.." and no folder.
How looks "Device Manager" right now, and particularly "Display adapters"?
Do you run setup as administrator?
Do you tried manual install driver? http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
Are you tried "Driver Update Utility" ? http://www.intel.com/content/www/us/en/support/detect.html
If all this doesn't help, you probably need wait tech support answer.
1 of 1 people found this helpful
Check your disk. https://www.tekrevue.com/tip/fix-hard-drives-chkdsk-windows-10/
- Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum