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BSOD mcupdate_GenuineIntel.dll i7 4790k

idata
Employee
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I am getting a BSOD, mcupdate_GenuineIntel.dll seems to be the issue. I have a i7 4790k and I am not sure what to do, please help. Dump file: https://goo.gl/MV5mVh https://goo.gl/MV5mVh

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idata
Employee
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Hello TImERTY,

 

 

Thank you for contacting the Intel community.

 

 

Would you please provide us with your system configuration? You can use the Intel® SSU to attach your system configuration.

 

 

Intel SSU (System Support Utility) https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility:

 

Download Intel® System Support Utility
  1. Download the utility
  2. Run the exe and select 'Scan'
  3. Save and include as an attachment in the Intel Community Forum

 

 

Best regards,

 

 

Ivan.

 

 

idata
Employee
1,893 Views

Here is the document.

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idata
Employee
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Hello TImERTY,

 

 

 

Thank you for the information, at this point I suggest you to uninstall the Intel® Graphics driver if it is install in your system and reinstalled the latest driver manually, you can download the latest graphics driver version here:

 

https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

 

 

Please check how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

 

 

Do you get this BSOD very often or it is like every two days or something similar?

 

 

If it is too often, to check if this issue is related to hardware or software, the best way to do it, is to access your system in safe mode, safe mode will load only the minimum configuration and if you get the BSOD when in safe mode then most likely you have a hardware problem, if not, you have a problem with software or an application installed on your system. At that point you can try updating your system BIOS and as well all your drivers from your computer manufacturer website.

 

http://www.asrock.com/mb/intel/z97%20pro4/ http://www.asrock.com/mb/intel/z97%20pro4/

 

 

Also, make sure Windows is up to date and I see that you have Virtual Box installed based on the report you kindly provided, can you try uninstalling Virtual Box if it possible if not that is understandable, then you can reinstall it.

 

 

 

Please let me know how it goes.

 

 

 

Best regards,

 

 

 

Ivan.
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idata
Employee
1,893 Views

 

Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan.
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