9 Replies Latest reply on Apr 20, 2017 5:04 PM by Intel Corporation

    Intel Turbo Boost Driver Missing

    Kristoff82

      I'm trying to re install the intel turbo boost software but keep getting the following error:

       

      ITBM Driver Not Available Exiting Application:

       

      I have updated the BIOS but am still receiving this error.

        • 1. Re: Intel Turbo Boost Driver Missing
          Al Hill

          The Intel® Turbo Boost Technology Monitor program was discontinued and removed from Intel® Download Center on June 30, 2014.

           

          You may want to review this article: http://www.intel.com/content/www/us/en/support/processors/000005641.html

           

          Doc

           

          • 3. Re: Intel Turbo Boost Driver Missing
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            To Al Hill: Thank you for your collaboration.

            Kristoff82, is your processor belongs to the following:

            • Intel® Core™ i7-69xx/68xx processor family for socket LGA 2011-v3 (single socket only)
            • Intel® Xeon® E5-1600 v4 product family (single socket only)
            And if you are having issues with the Intel® Turbo Boost Max Technology 3.0, please follow the steps stated in this manual, you may go to page 6, item 2.2, remember to check all other configurations in BIOS.

            Please also check the following link:

            Frequently Asked Questions about Intel® Turbo Boost Max Technology 3.0 under "Error Messages"

            The guide also shows information about the installation process.

            Please let me know how it goes.

            Regards,
            Juan Carlos
            • 4. Re: Intel Turbo Boost Driver Missing
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Kristoff82,

              I was reviewing this thread and I wanted to know if you were able to resolve the issue?

              Please don't hesitate in replying to this post if you need further assistance.

              Regards,
              Juan Carlos

              • 5. Re: Intel Turbo Boost Driver Missing
                Wardrip

                Apparently Microsoft just pushed the latest version of TBMT (1.0.2.0)/ITBM (1.0.0.1030). I am now getting the same same error message daily: "ITBM Driver Not Available Exiting Application".  I have read through several threads on this forum with many users reporting the same problem.

                 

                Problems:

                1) In Device Manager, there is a yellow bang on the Intel Turbo Boost Max Technology 3.0 Driver.

                2) Uninstalling both the TBMT application and also the ITBM driver in Device Manager does not work.  Both the application and the driver immediately come back on a restart.

                 

                I have done the following:

                1) Read this FAQ: Frequently Asked Questions about Intel® Turbo Boost Max Technology 3.0

                2) Read this manual: https://downloadmirror.intel.com/26103/eng/Intel(R)_TBMT_MR4_ReleaseNotes.pdf

                3) Read several forum threads

                4) Updated my BIOS to the latest from my manufacturer

                5) Enabled Turbo Boost Max in my BIOS

                6) Uninstalled application several times and it comes back. I also tried uninstalling in safe mode and that did not help.

                7) Tried manually installing the 1.0.0.1029 driver using Device Manager

                8) Tried manually reinstalling the 1.0.0.1030 driver using Device Manager

                 

                Everything results in the driver reporting that it can't start (for both versions 1.0.0.1029 and 1.0.0.1030):

                "This device cannot start. (Code 10)

                {Operation Failed}

                The requested operation was unsuccessful."

                 

                This results in the application reporting that it can't find the driver.

                 

                There do not appear to be any solutions to this problem. Please give me a solution.

                 

                You will ask for me to run SSU, so I have captured the below screenshot.  Let me know if you need more and how to get it to you since I can only attach pictures and videos to this post.

                Clipboard01.jpg

                Here is the MoBo info:

                Clipboard02.jpg

                • 6. Re: Intel Turbo Boost Driver Missing
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Wardrip,

                  Thank you for contacting Intel Communities.

                  I was checking your motherboard's specifications [Asrock Fatal1ty X99M Killer/3.1 > CPU] and it shows that it only supports Intel® Turbo Boost Technology 2.0. Although your motherboard supports the Intel® Core™ i7-6850K Processor, you will need to check with the manufacturer to see if there is a BIOS version that supports the Intel® Turbo Boost Max Technology 3.0.

                  If the motherboard does have a BIOS that supports it, I recommend the following:

                  1. Uninstall all turbo boost applications (if any) from the system (programs and features).
                  2. Do a clean boot.
                  3. Disable all security apps (antivirus, etc)
                  4. Try installing the application.
                  Hope this information helps.

                  Regards,
                  JC
                  • 7. Re: Intel Turbo Boost Driver Missing
                    Wardrip

                    Thank you for pointing out the motherboard spec, I didn't see that.

                     

                    Now, as previously mentioned, I have the problem that no matter what I do, I cannot uninstall ITBM/TBMT.  I have wasted 3-4 hours trying to uninstall it.  TBMT was installed automatically by Windows Update about 5 days ago according to the Windows Update history.

                     

                    These are the problems I am seeing with uninstallation:

                    1) When I manually uninstall the yellow-banged ITBM driver from Device Manager, it immediately re-installs the driver. It will not stay uninstalled.

                    2) When I go into Apps & Features to uninstall the TBMT app, it says "You must restart your computer to apply these changes. Before restarting, save any open files and close all programs."  Restarting does nothing to help.

                    3) If I delete the Intel Corporation folder (which has the TBMT app folder in it) manually under C:\Program Files (x86), the entire folder and all contents comes back every reboot!

                    4) From Windows update, version 1.0.0.1030 is available, from Intel version 1.0.0.1029 is available and from the motherboard manufacturer 1.0.0.1027 is available. When I try to install any of the 3 versions, I am told the same thing, that I must restart to install.  Restarting does nothing to help.

                    5) The four problems above happen in normal boot mode, clean boot mode, and in safe mode

                     

                    I cannot get the ITBM driver/TBMT app off of my machine no matter what I do.

                     

                    I have disabled the ITBM service in msconfig, but that does not help the error message go away.  There is nothing in the startup tab in msconfig that says TBMT is going to launch at startup, but it does anyway!  TBMT is turning out to be quite the malware that you guys have created!

                     

                    Please give me a solution to uninstalling your app/driver so that I can stop getting the error message every time I reboot my machine!

                    • 8. Re: Intel Turbo Boost Driver Missing
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Wardrip,

                      Thank you for the information.

                      Can you please take a look at the following article?

                      How to Prevent Windows from Automatically Updating Specific Drivers - How To Geek

                      NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

                      Please let me know how it goes.

                      Regards,
                      JC

                      • 9. Re: Intel Turbo Boost Driver Missing
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Kristoff82,

                        I was reviewing this thread and I wanted to know if you need further assistance?

                        If so, please don't hesitate in replying to this post.

                        Regards,
                        JC