3 Replies Latest reply on Mar 20, 2017 1:16 PM by Intel Corporation

    hd 620 -win 10 hangs with shifted od distorted screen

    Szymon_Zy

      Hello

       

      I have vostro 3568 i5-7200u with hd 620 only and sometimes APU freezes whole machine. It happends when i scroll website, rotate object in 3d builder and simmilar. Screen goes black for a second and in a moment it is shifted a bit and wrapped. Whole system hangs and only 4 seconds power off works. I use latest dell drivers automaticly updated by windows from 22.12.16. Onece i had blue screen with igfx64 or simmilar dll error.

      WP_20170318_16_47_23_Pro.jpgWP_20170318_16_54_42_Pro.jpg

      I have tested ram and it looks ok. Any solution? I can force to install new intel drivers instead of dell but it so weird, that i would like to hear intel experts opinion.

        • 1. Re: hd 620 -win 10 hangs with shifted od distorted screen
          Szymon_Zy

          Updated to latest (tried beta also) intel driver from here and  no results:

          WP_20170319_19_05_59_Pro.jpg

          Problem appears usually when I scroll screen. I think I will return device to seller. Huge disappointment ....

          • 2. Re: hd 620 -win 10 hangs with shifted od distorted screen
            Szymon_Zy

            there is a lot of errors in event viewer:

            [code]

            Nazwa dziennika:System

            Źródło:        Microsoft-Windows-WHEA-Logger

            Data:          19.03.2017 17:01:54

            Identyfikator zdarzenia:17

            Kategoria zadania:Brak

            Poziom:        Ostrzeżenia

            Słowa kluczowe:

            Użytkownik:    USŁUGA LOKALNA

            Komputer:      DESKTOP-JO8T7OQ

            Opis:

            Wystąpił skorygowany błąd sprzętowy.

             

            Składnik: Port główny PCI Express

            Źródło błędu: Zaawansowane raportowanie błędów (PCI Express)

             

            Magistrala:urządzenie:funkcja: 0x0:0x1C:0x0

            Identyfikator dostawcy:identyfikator urządzenia: 0x8086:0x9D14

            Kod klasy: 0x30400

             

            Widok szczegółów tego wpisu zawiera dodatkowe informacje.

            Kod XML zdarzenia:

            <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

              <System>

                <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />

                <EventID>17</EventID>

                <Version>0</Version>

                <Level>3</Level>

                <Task>0</Task>

                <Opcode>0</Opcode>

                <Keywords>0x8000000000000000</Keywords>

                <TimeCreated SystemTime="2017-03-19T16:01:54.736756800Z" />

                <EventRecordID>3059</EventRecordID>

                <Correlation ActivityID="{409B8D96-E91F-4F40-B446-52EDDB16DD2A}" />

                <Execution ProcessID="1364" ThreadID="3980" />

                <Channel>System</Channel>

                <Computer>DESKTOP-JO8T7OQ</Computer>

                <Security UserID="S-1-5-19" />

              </System>

              <EventData>

                <Data Name="ErrorSource">4</Data>

                <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>

                <Data Name="FRUText">

                </Data>

                <Data Name="ValidBits">0xdf</Data>

                <Data Name="PortType">4</Data>

                <Data Name="Version">0x101</Data>

                <Data Name="Command">0x10</Data>

                <Data Name="Status">0x406</Data>

                <Data Name="Bus">0x0</Data>

                <Data Name="Device">0x1c</Data>

                <Data Name="Function">0x0</Data>

                <Data Name="Segment">0x0</Data>

                <Data Name="SecondaryBus">0x0</Data>

                <Data Name="Slot">0x0</Data>

                <Data Name="VendorID">0x8086</Data>

                <Data Name="DeviceID">0x9d14</Data>

                <Data Name="ClassCode">0x30400</Data>

                <Data Name="DeviceSerialNumber">0x0</Data>

                <Data Name="BridgeControl">0x0</Data>

                <Data Name="BridgeStatus">0x0</Data>

                <Data Name="UncorrectableErrorStatus">0x0</Data>

                <Data Name="CorrectableErrorStatus">0x1000</Data>

                <Data Name="HeaderLog">00000000000000000000000000000000</Data>

                <Data Name="Length">672</Data>

                <Data Name="RawData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ata>

              </EventData>

            </Event>

            [/code]

            • 3. Re: hd 620 -win 10 hangs with shifted od distorted screen
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Szymon_Zy,

              I understand you are currently getting graphics artifacts with the new laptop. Let me apologize for this type of
              inconvenience.

              This problem seems to be hardware issue since you already tested the graphics drivers for this model.
              I would recommend connecting an external monitor to see if this problem follows the external device.

              If it does, please contact your computer manufacturer for warranty options

              In case you need more assistance or if you have any questions do not hesitate to contact us back.

              Allan.