8 Replies Latest reply on Apr 4, 2017 8:01 AM by Intel Corporation

    Intel HD Graphics 530 Driver Bricks Windows 10 Start Menu and Apps

    ITGurl22

      After doing some thorough testing with the Windows 10 (Anniversary) start menu bricking and Windows apps not launching, I have found the root cause of the issue and a solution, in my situation:

       

      The cause of the start menu bricking and Windows Apps crashing is from the Intel HD 530 driver version 21.20.16.4590.  This driver date is 1/18/2017 and was installed through Windows Updates.  I can confirm this, because the issue started to occur after I installed Windows Updates on 2/17/2017 (one month ago, today!).

       

      The solution to the issue is to roll back a driver, which will install version 21.20.16.4526.  Then update the driver back to version 21.20.16.4590 in Device Manager, which will pull the driver from Windows Updates.


      I tested this solution on three Dell Precision 3420 Towers and so far the start menu is in tact.