9 Replies Latest reply on Mar 22, 2017 11:52 AM by Intel Corporation

    Intel HD Graphics 4000 not stable

    flavea

      Hi,

       

      Not sure if anyone else is having this issue. Could not find anything but just to update the driver but it still has not solve the issue.

       

      Issue:

      I have an HP ultrabook laptop i5 core. I am using and extra monitor to extend my laptop screen. Using HDMI to dvi connector. Installed it last wednesday 3/8/17. plug and play worked great for 3 days. On sunday I turn on my laptop and just a blank screen on the extra monitor. It took me forever to try an figure it out. My screen screen resolution reset to just the laptop. When I hit the option to extend the monitor still nothing, but it says displaying in VGA. The monitor is still not working. So I installed a VGA cable nothing.  I almost did a system restore but I was hesitant I might lose all my files. So I updated the driver from the intel download section and installed it. It worked. But when I reboot the display adapter resets to just laptop again. When I extend the option nothing. When I hit the roll back driver option it works SMH. reboot and the display adapter resets. Wneh I update the driver it works. Oh man. I hate to do this everytime. its driving me crazy. Any help will be greatly appreciated. TY

        • 1. Re: Intel HD Graphics 4000 not stable
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello flavea,

          Thank you for contacting Intel Communities.

          Can you please provide the following information to better assist you?

          • Specific model number of your HP laptop:
          • Full model number of the processor:
          • Operating System:
          • The model number of the monitor.
          • Report for Intel® Graphics Drivers:
          • Did you install/update any software/game before the issue appeared?
          I hope to hear from you soon.

          Regards,
          Juan Carlos
          • 2. Re: Intel HD Graphics 4000 not stable
            flavea

            Hi Juan Carlos

             

            Model : HP ENVY TouchSmart Sleekbook 4

             

            Prcessor : Intel(R) CORE(TM) i5-3317U CPU @ 1.70GHz

             

            OS : Windows 8.1

             

            Monitor : Dell 20" model # 2007FPb I also have a Planar 19" PL1910m

             

            I did not install or update any software. Dont play games on this.

             

            Here is the report"

             

            Intel(R) HD Graphics 4000

             

             

             

             

             

             

             

             

            Report Date: Tuesday, March 14, 2017

            Report Time [hh:mm:ss]: 5:58:04 PM

            Driver Version: 10.18.10.4226

            Operating System: Windows* 8.1 (6.3.9600)

            Default Language: English (United States)

            Installed DirectX* Version: 11.2

            Supported DirectX* Version: 11.0

            Shader Version: 5.0

            OpenGL* Version: 4.0

            OpenCL* Version: 1.2

            Physical Memory: 3992 MB

            Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz

            Processor Speed: 1696 MHz

            Vendor ID: 8086

            Device ID: 0166

            Device Revision: 09

             

             

             

             

             

             

             

             

            * Processor Graphics Information *

             

             

             

             

            Processor Graphics in Use: Intel(R) HD Graphics 4000

            Video BIOS: 2132.2

            Current Resolution: 1366 x 768

             

             

             

             

             

             

             

             

            * Devices connected to the Graphics Accelerator *

             

             

             

             

            Active Displays: 2

             

             

             

             

             

             

             

             

            * Built-in Display *

             

             

             

             

            Display Type: Digital

            Serial Number: CMN1476

            DDC2 Protocol: Supported

            Gamma: 2.2

            Connector Type: LVDS

            Device Type: Built-in Display

             

             

             

             

            Maximum Image Size

            Horizontal Size: 12.2 inches

            Vertical Size: 6.69 inches

             

             

             

             

            Supported Modes

            1366 x 768 (60p Hz)

            1366 x 768 (40p Hz)

             

             

             

             

             

             

             

             

             

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 0D AE 76 14 00 00 00 00

            31 15 01 04 90 1F 11 78 0A 2B 35 97 57 54 8F 29

            23 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

            01 01 01 01 01 01 DA 1D 56 E2 50 00 20 30 44 2D

            47 00 35 AE 10 00 00 1A E7 13 56 E2 50 00 20 30

            44 2D 47 00 35 AE 10 00 00 1A 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

            00 0C 4C FF 0A 3C 64 0B 14 21 64 00 00 00 00 31

             

             

             

             

             

             

            * Digital Television *

             

             

             

             

            Display Type: Digital

            Serial Number: PNR9890

            DDC2 Protocol: Supported

            Gamma: 2.2

            Connector Type: HDMI

            Device Type: Digital Television

             

             

             

             

            Maximum Image Size

            Horizontal Size: 14.57 inches

            Vertical Size: 11.81 inches

             

             

             

             

            Supported Modes

            640 x 480 (60p Hz)

            640 x 480 (67p Hz)

            640 x 480 (72p Hz)

            640 x 480 (75p Hz)

            720 x 400 (70p Hz)

            720 x 480 (60p Hz)

            800 x 600 (60p Hz)

            800 x 600 (72p Hz)

            800 x 600 (75p Hz)

            800 x 600 (56p Hz)

            832 x 624 (75p Hz)

            1024 x 768 (75p Hz)

            1024 x 768 (60p Hz)

            1024 x 768 (70p Hz)

            1152 x 864 (60p Hz)

            1152 x 864 (70p Hz)

            1152 x 864 (75p Hz)

            1280 x 720 (60p Hz)

            1280 x 1024 (75p Hz)

            1280 x 960 (60p Hz)

            1280 x 960 (70p Hz)

            1280 x 960 (75p Hz)

            1280 x 1024 (60p Hz)

            1920 x 1080 (60p Hz)

             

             

             

             

             

             

            Power Management Support

            Standby Mode: Supported

            Suspend Mode: Supported

            Active Off Mode: Supported

             

             

             

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 41 D2 90 98 F0 2F 00 00

            2C 0E 01 03 80 25 1E 78 EA 5E C0 A4 59 4A 98 25

            20 50 54 BF EF 00 71 40 71 4A 71 4F 81 40 81 4A

            81 4F 81 80 01 01 30 2A 00 98 51 00 2A 40 30 70

            13 00 77 2D 11 00 00 1E 00 00 00 FD 00 38 4B 18

            50 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 50

            6C 61 6E 61 72 50 4C 31 39 31 30 4D 00 00 00 FF

            00 41 49 34 34 34 44 31 32 32 37 32 0A 20 01 97

             

             

            02 03 1B 61 23 09 07 07 83 01 00 00 67 03 0C 00

            20 00 80 2D 43 90 84 02 E2 00 0F 8C 0A D0 8A 20

            E0 2D 10 10 3E 96 00 A0 5A 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 29

             

             

             

             

             

             

            * Other names and brands are the property of their respective owners.

            • 3. Re: Intel HD Graphics 4000 not stable
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello flavea,

              Thank you for the information.

              Please do a manual installation of the driver below:

              Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]
              Version: 15.33.43.4425 (Latest) Date: 5/13/2016


              Please let me know how it goes.

              Regards,
              Juan Carlos

              • 4. Re: Intel HD Graphics 4000 not stable
                flavea

                Hi Juan Carlos,

                 

                I get this message during the installation.

                 

                 

                • 5. Re: Intel HD Graphics 4000 not stable
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello flavea,

                  If you followed the steps for a manual installation of the driver and you keep on having this issue, I would recommend contacting the system manufacturer (HP) as the drivers are customized by them to give the best possible experience on your product.

                  Contact HP Support

                  Hope this information helps.

                  Regards,
                  Juan Carlos

                  • 6. Re: Intel HD Graphics 4000 not stable
                    flavea

                    Hi Juan Carlos,

                     

                    Such a noob. I installed the 32 bit instead of the 64 bit. smh. I didnt get the error this time. But it still reverts back when I reboot. Thanks for your help. I will head over to HP support for further help. If you figure something out reply back and I will check it. TY again

                    • 7. Re: Intel HD Graphics 4000 not stable
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello flavea,

                      Thank you for the update.

                      I hope you solve the issue after contacting HP.

                      Don't hesitate in contacting us back if you need further assistance.

                      Regards,
                      Juan Carlos

                      • 8. Re: Intel HD Graphics 4000 not stable
                        flavea

                        Hi So HP says there is no issue. Because its a laptop. Thats why it reverts back to single screen mode. Ty for your help.

                        • 9. Re: Intel HD Graphics 4000 not stable
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi flavea,

                          Thank you for the update.

                          Please don't hesitate in contacting us back if you need further assistance.

                          Regards,
                          Juan Carlos