3 Replies Latest reply on Mar 22, 2017 3:24 PM by Intel Corporation

    Intel SSD DC S3520 Master Hard Disk Error

    Cschip

      We have been using the Intel DC S3500 drive in our systems without issue.  With the obsolesence of the S3500, we have attempted to move to the Intel DC S3520 but receive the following error:

      SSD_IDE_Failure.png

      We boot in IDE mode setting in the BIOS and cannot use AHCI mode (since it takes a registry entry modification to move a IDE drive into an AHCI system).  We have never had issues before.  Here is a statement from the board manufacturer:

      Regarding the Intel S3520 SSD with NuPRO-E320, the error is because under IDE mode the BIOS needs to send ATA commands to the device. When the BIOS executes the command 91h (initialize device parameters) the S3520 does not support this command, so the error occurs.

       

      The NuPRO-E320 uses Intel® Q45 and ICH10 chipset, while the NuPRO-E42 uses Intel® Q87 chipset. NuPRO-E42 chipset supports newer model of SSD’s, so it does not have this problem.

       

      Is there any way that a new firmware release to fix this issue?

       

      Thanks.

        • 1. Re: Intel SSD DC S3520 Master Hard Disk Error
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Cschip,

          We understand that you're having issues booting to the Intel® SSD DC S3520 Series using IDE mode.

          Please keep in mind that these new drives make use of the much newer 3D Nand technology. Even though AHCI is usually backward-compatible to IDE, some older systems will not be able to handle this well.

          Since this is more of a compatibility issue rather than an unexpected error, we can't guarantee it will be resolved by a future firmware update. We will engage our additional resources and let you know what we find out for you. Please continue monitoring this thread.

          Best regards,
          Carlos A.

          • 2. Re: Intel SSD DC S3520 Master Hard Disk Error
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Cschip,

            We spoke with one of the SATA experts on our engineering team, and inquired on the reason why the S3520 Series doesn't support the command stated by your board manufacturer.

            Currently the reason is because IDE commands that are superceded by AHCI command operations moving the product towards enhanced or greater performance. It's often necessary to balance between backward compatiblity and introducing a new product with better benefits and features.

            If IDE commands are a must, you may need to continue using legacy products.

            Best regards,
            Carlos A.

            • 3. Re: Intel SSD DC S3520 Master Hard Disk Error
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Cschip,

              We would like to know if you have any other question or if you require further assistance.

              Regards,
              Nestor C