This message was posted on behalf of Intel Corporation
In this case, your best contact support is with your computer manufacturer, I understand that they could not help you but they should be more familiar with your system and how all the components interact with each other.
Please be aware that Intel sells products to various OEM’s (Original Equipment Manufacturers), who then integrate them, with other system components (power supplies, disk drives, add in cards, software, etc). The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations and perhaps some compatibility problems.