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STK1A32SC pierde configuración BIOS

Jasevi Mar 13, 2017 8:58 AM

-Buenas,

trabajamos con muchos stick y tenemos dos problemas generalizados que no vemos solución.

El mayor problema es que con el paso del tiempo no sabemos por que razón, nos envían equipos ya que estos pierden o cambian la configuración de la bios, debe estar en 64 bits, pero el solo con el tiempo cambia a 32 bits y hay que ingresar a la bios y cambiarlo.

El otro problema que este es menos generalizados, a veces los stick se quedan como "pillados" y no muestran señal de vídeo cuando los enciendes, y es necesario hacerle un apagado forzado por botón (dejándolo mantenido) y desconectarlo de la corriente; entonces ya funciona con normalidad.

Esto nos causa muchos problemas ya que estos equipos están instalados en los centros de nuestros clientes que se distribuyen por toda España, y se encuentran sin teclado; por lo que tenemos que personarnos nosotros mismos o no los tienen que enviar con los costes que esto conlleva.

Como ejemplo, en una instalación de 140 equipos realizada hace 2 meses exactos 8 de estos nos los han remitido con este problema.

SA: H95558-103

S/N: GESC6440EPD

SO: Ubuntu 16.04.1 LTS 64bits

gracias, saludos.

1. Re: STK1A32SC pierde configuración BIOS

Mar 14, 2017 11:53 AM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

Hello Jasevi,

I’m sorry to hear the issue you have had with the Intel® Compute stick.

Do you have the latest BIOS version for these units? You can download the latest BIOS at the following link:
Download BIOS Update [SCCHTAX5.86A]

Please check F7 BIOS Update Instructions for Intel® Compute Stick

Once you do the bios update, access the BIOS and press F9 on your keyboard if you have one available and then set the BIOS to the configuration you need and save all the changes by pressing F10 on your keyboard.

Please let me know how it goes.

Best regards,

Ivan.
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2. Re: STK1A32SC pierde configuración BIOS

Jasevi Mar 15, 2017 2:29 AM (in response to Intel Corporation)

Hi Ivan,

Sorry i not mentioned, the sticks have the latest bios update.
This happened with previous versions as well.

In the same installation. Other three stick whith the same error, in this case is almost 10% in just over 2 months.

Thanks,
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3. Re: STK1A32SC pierde configuración BIOS

Mar 15, 2017 3:21 PM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

Thank you for the information, please allow me to check on this for you.

Ivan.
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4. Re: STK1A32SC pierde configuración BIOS

Mar 22, 2017 10:01 AM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

Hello Jasevi,

I just want to let you know that we are still investigating this issue.
To have a better picture of the issue where at BIOS you change the 32 to 64 bits option, would please attach a picture of that part on the BIOS?

Thank you.

Ivan.
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5. Re: STK1A32SC pierde configuración BIOS

Jasevi Mar 22, 2017 10:31 AM (in response to Intel Corporation)

Hello Ivan,

this is the picture of the bios part.

Thanks.

Regards.
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6. Re: STK1A32SC pierde configuración BIOS

Mar 22, 2017 2:39 PM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

When you click on there you are able to select 32bit and 64bit operating system? This is just to have it clear and be able to help you.

Thanks,

Ivan.
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7. Re: STK1A32SC pierde configuración BIOS

Jasevi Mar 23, 2017 2:38 AM (in response to Intel Corporation)

Hi Ivan,

yes, i can select.

The problem is that some of these sticks return alone to 32 bits.
This seems to lose bios memory.

Thanks.
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8. Re: STK1A32SC pierde configuración BIOS

Mar 23, 2017 1:26 PM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

Thank you for this information, once I get an answer I will post it here.

Regards,

Ivan.
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9. Re: STK1A32SC pierde configuración BIOS

Mar 28, 2017 1:40 PM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

Hello,

I just want to let you know that we are still investigating this issue; we have right now one of these units set up to see if we get the same behavior.

Is it possible for you to select the option Android in the BIOS and monitor what happens? If it is possible for you if not that is understandable.

Best regards,

Ivan.
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10. Re: STK1A32SC pierde configuración BIOS

Jasevi Mar 30, 2017 8:39 AM (in response to Intel Corporation)
Hi Ivan,

I select the android option and it's works; but if the problem is the loss of bios memory it would be the same.

I'm trying to reproduce the fault with power cuts and restarts on some sticks, i haven't got any result for the moment.

But i reproduce the other failure:

after turning them off with power cuts, sometimes the stick doesn't start (the led turn on but no hdmi image and i think no start the system);
and i have to turn off by pressing the button for turn it on correctly. ( the bios option "power state" is "always on" )
did you know anything about this?

thanks, regars.
Javier.
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11. Re: STK1A32SC pierde configuración BIOS

Apr 6, 2017 2:15 PM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

We have been trying to replicate this issue but we have not seen anything weird so far, it's hard to reproduce it if this can happen after sometime of using it.

Also, when I set the power state to always on, disconnect the power and then turn it back on, it starts without issue. I tried this several times and I did not see anything weird either.

At this point, I suggest you to get replacements for the units.

I have sent you a private message.

Regards,

Ivan.
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12. Re: STK1A32SC pierde configuración BIOS

Apr 10, 2017 10:04 AM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

Hello Jasevi,

Did you get in contact with support to get replacements for those units?
http://www.intel.com/content/www/us/en/support/contact-support.html#@4

Regards,

Ivan.
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13. Re: STK1A32SC pierde configuración BIOS

Jasevi Apr 10, 2017 10:18 AM (in response to Intel Corporation)
Hello Ivan,

Sorry for my delay.

I already have an intel contact to process replacements.

But i will do more testing with the devices before sending them. If i get something new i tell you.

Thanks,

Javier.
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14. Re: STK1A32SC pierde configuración BIOS

Apr 11, 2017 11:57 AM (in response to Jasevi)

This message was posted on behalf of Intel Corporation

Thank you Jasevi, please keep us posted with the results and I hope the replacements can solve the issue.

Best regards,

Ivan.
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