3 Replies Latest reply on Mar 14, 2017 6:37 AM by Intel Corporation

    Intel Chipset Not Installing.

    N.C

      Hi,

       

      I changed over to Windows 10 when It came out and have been having a few issues since then. However I have found that I can not play any high quality video games or watch Youtube without my computer either having a bsod or most recently just shutting down and randomly restarting without giving an error screen.

      My laptop is old and despite cooling does sometimes get very warm. I recently Installed your update device which has pointed out that the intel chipset 10.1.1.14 needs updating however each time it starts to install fails. I will post the a couple of the error logs I have had. Thank you for any help.

      N.C

        • 1. Re: Intel Chipset Not Installing.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi N.C,

          I understand you are trying to install the latest INF update. I regret to inform you that the attachment information does not provide details about your system configuration. I will need more details about it.

          Please run the following utility and attach the results.

          Intel® System Support Utility

          Thank you for your time.

          Allan.

          • 2. Re: Intel Chipset Not Installing.
            N.C

            Operating System: Microsoft Windows 10 Home(10.0.14393 Build 14393)

            Physical Memory (Installed): 8 GB

            Processor  : Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz

            System Type: x64-based PC

            Display Adapter(s): Intel(R) HD Graphics 8.15.10.2900

            System Manufacturer: TOSHIBA

            System Model: PWWAA

            Network Adapter(s): Realtek PCIe FE Family Controller 9.1.404.2015

            Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC 2013.12.331.2016

            Disk(s): TOSHIBA MK5065GSXN 428.98 GB (available) 10.0.14393.0

             

            Sorry I wasn't sure which information you needed. I hope this helps.

            Many Thanks

             

            N.C

            • 3. Re: Intel Chipset Not Installing.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi,

              Thank you for the information.
              There will be no need to install a different version of the INF than the current one. Windows®10 already have the latest supported INF for your computer model.
              For future updates, please refer to windows updates web site or select the Start button and then go to Settings > Update & security > Windows Update, and select Check for updates.

              Hope this information is helpful.

              Allan.