Thank you for contacting the Intel community.
Is this a switchable graphics computer?
What is your system model? You can attach your system information; you can use the ISSU to get your system information.
Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility):
Download Intel® System Support Utility
- Download the utility
- Run the exe and select ‘Scan’
- Save and include as an attachment in the Intel Community Forum
Thank you for the information and I apologize for the late reply.
I just want to make sure you have the latest graphics driver; you can download the latest Intel® generic driver here:
Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]
After you install the graphics driver, check if your still have the issue, if so, try the following:
Open Intel HD Graphics Panel (ctrl>Alt>F12), open the display menu, switch to 1024x768 and make sure the "Maintain display scaling" button is ticked (not scale full screen), open game while in this mode. Please try it as it shows on the image below:
Please check the recommended game settings at the picture below:
If the issue persists, try with the same resolution on your monitor and on the game.
I hope this can help.