In regard to your inquiries, yes, this could be a graphics issue and in the case we detect it is a hardware problem, then we will need to replace the NUC itself, to replace only the processor is not an option because it is embedded on the board inside the NUC.
We just wanted to verify a few details:
Which video port are you using, are you using adapters or converters?
Did you try to use a different video cable?
Did you test the NUC with a different TV or monitor?
A BIOS update to the latest version will be a good thing to try:
Instructions to do a BIOS update using the F7 method:
And this is the .BIO file needed to do the update:
The processor inside the NUC works Intel® Iris™ Graphics 6100, on the following link you will find the latest drivers available for that graphics controller:
Or you can try Beta Driver 4539:
Please let me know the results of trying the steps above.
Any further questions, please let me know.
nuc_graphics_issue: Thank you very much for that information.
Sure, I can help you with that. But before trying that option we can try the following driver, it is version 4624:
Any questions, please let me know.