Good advice, but this has always been the case. Purchasing from an auction site is allways a "buyer beware" situation. While a purchase price on an auction site may seem appealing, you get what you pay for.
And, this is especially true for processors, where there are many fake/counterfeit processors available on auction sites.
Good evening Al,
thank you for the comment. But the cpu is new and genuine intel product! I had other issues before with different manufacturers but every time they were polite and willing to help even if their warranty is not transferable. I never had such a bad experience especially when you pay so much for a product, it is just outrageous! I think it is in Intel interest to help not obstruct loyal customers especially when you have double warranty.
If you purchase a cpu from an authorized reseller (newegg for example), that is one thing. Purchasing from some other "official" reseller is the issue. Many sellers can claim to be official resellers. Using an auction site, you must do the research to make such a determination. Again, buyer beware.
That auction site has a dispute policy. The issue is between you and the seller, and you should use the dispute resolution available to you.
Also note that if the seller is not an authorized reseller, the warranty on an Intel processor only applies to the original purchaser. Once the processor exchanges hands, it loses the warranty.
Why would you buy something from an unofficial reseller? Everybody knows that eBay is not the place to go, if you want all original parts? You might be lucky getting the right part, however I have heard too many stories like this.
Furthermore, I believe that Al has a point in his statements, harsh but fair.
This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Thank you for your comments and I’m sorry about the problem you’ve been having with this purchase, please be aware that Intel recommend buying processors from authorized resellers only.
I have sent you a private message.
Start yourself a new thread, describe the problem, ask the question, and the Intel support staff will respond.