8 Replies Latest reply on Mar 8, 2017 4:40 PM by Intel Corporation

    Treiber fehlt während der Windows Installation

    KlaWi

      Während der ersten Windows Installation kommt Meldung:" Ein für den Computer erforderlicher Medientreiber fehlt.Die kann ein DVD-,USB- oder Festplattentreiber sein"... usw.

      Alle Versuche, von Intel für NUC6i5SYH angebotene Treiber zu installieren werden abgelehnt.Auch nach dem von Intel empfohlenen erfolgreich durchgeführten BIOS-Update.

      Grundsätzliche Frage: Wie kann ich auf einem jungfräulichen ( ohne installiertes Windows) Computer Treiber installieren??? Auch per DOS-COMMAND.COM offenbar keine Chance?

        • 1. Re: Treiber fehlt während der Windows Installation
          lw1948

          Hello KlaWi

          Which Windows are you trying to install? Windows 7? I'll give same answer I've answer for similar question:

           

          NUC is equipped with USB3 ports only. Windows 7 & installation doesn't support USB3 unless you add this support into Win 7 installation. There are few discussion in this forum how to do this. You can use also the procedure from the following link:

          Installing Windows 7 on the NUC5CPYH or NUC5PPYH (Braswell NUC) – Also valid for Skylake NUC! – The NUC Blog

          or

          You can follow the steps for Windows® 7 installation on the Intel® NUC6i7KYK:

          NUC6i7KYK & Windows 7

          or the easiest way

          Intel has created Windows 7 USB 3 Creator Utility: Download Windows 7* USB 3.0 Creator Utility  . May be you can use it to add USB 3.0 driver to your installation media. Please read the read me file attached on the tool download page, to see how to use this tool.

           

          Leon

          • 2. Re: Treiber fehlt während der Windows Installation
            KlaWi

            Windows 10 Home 64 Bit

            • 3. Re: Treiber fehlt während der Windows Installation
              lw1948

              Since you are trying to install Windows 10, there is no problem with USB3 support. Please disregard my post above. Now can you detail more how are you installing Windows? Do you have and USB with Windows 10 installation media or you have a CD with product key and external CD writer? When during installation process you get a message that drivers are missing? You can write your answer in German if you prefer, I'll will understand it.

               

              Leon

              • 4. Re: Treiber fehlt während der Windows Installation
                KlaWi

                Hallo Leon

                Danke, ich schreibe wirklich lieber in Deutsch. Ich versuche die Windows10 Installation über eine Offizielle Windows CD mit Produktcode mit einem externen CD-Leser durchzuführen. Der Leser ist zugegebenermaßen sehr alt und USB 2 Kann das ein Problem sein? Die Installation läuft auch eine ganze Weile bis die o.g. Meldung erscheint. Ich kann dann sowohl die CD als auch einen eingesteckten USB-Stick mit den von Intel empfohlenen Treibern aufrufen, ansehen und aktivieren, erhalte aber dann immer die Meldung, dass kein neuerer Treiber gefunden wurde. Selbst wenn ein Treiber angezeigt wird und ich versuche mit "Weiter" voran zu kommen läuft das Laufwerk ein paar Minuten, um dann bei der gleichen Meldung wieder zu landen.

                • 5. Re: Treiber fehlt während der Windows Installation
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello KlaWi,
                   
                  Thank you for contacting the Intel community.
                   
                  This issue occurs for one of the following reasons:
                  The installation DVD is removed during the setup process.
                  A low-quality DVD was used to create the installation DVD.
                  The speed at which the installation DVD was burned was too fast.
                  The DVD drive cannot read the media.
                  The ISO file is corrupted.
                   
                  You can try burning the installation DVD at a slower speed or use Rufus to create a bootable USB for Windows®10, Rufus usually works fine.
                  You can also run the DVD on a different computer to determine whether the DVD works correctly.
                   
                  You can try accessing the BIOS by pressing F2 when the system boots and once you are in the BIOS press F9 to set the BIOS to default settings and then see if  the UEFI is checked and as well the legacy boot, then press F10 to save all changes.
                   
                  When the system restarts press F10 when you get the prompts and select the DVD/USB where you have the Windows installation image and then follow the installation steps.
                   
                   
                  I hope this can help.
                   
                   
                  Best regards,
                   
                   
                   
                  Ivan.
                   

                  • 6. Re: Treiber fehlt während der Windows Installation
                    lw1948

                    Hi,

                    I believe, that your DVD reader could be a problem.  My advice is to create Installation media using USB 3.0 stick and Microsoft Media Creation Tool: Download Windows 10  . Download this tool and use it to create updated Windows 10 Home 64 bit installation media on you USB 3.0 stick. During installation, when asked, enter Product Key from you CD.  Here you will find tutorial how to make clean Windows 10 installation:  https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html?filter[2]=Installation  .  Remember, during installation you have to chose right version of Windows (i.e. Windows 10 Home 64 bit), since your product key is for this version. During installation, skip on para. 12 in tutorial (Legacy Boot) and go to para. 13, since you need UEFI. The all process is not complicated and the tutorial is clear.

                    Once you finish with the installation you shall install NUC drivers downloaded from Intel site: Downloads for Intel® NUC Kit NUC6i5SYH  . Install all drivers manually, sequence off installation is not important. Do not use Intel Driver Update Utility, as doesn't work good. You don't need to reboot NUC after each driver installed.  Take into consideration that until network driver is installed you will not be connected to internet.

                     

                    Good luck

                    Leon

                    • 7. Re: Treiber fehlt während der Windows Installation
                      KlaWi

                      Hallo Leon

                       

                      Genau das war das Problem. Ich habe die Windows-Installationsdatei auf einen USB-Stick geladen, und damit Installiert und es läuft.

                       

                      Danke für die Hilfe

                       

                      Klaus

                      • 8. Re: Treiber fehlt während der Windows Installation
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello KlaWi,
                         
                        I’m glad that your were able to install the operating system on the Intel® NUC and thank you for taking your time to share the result with us, I hope you can have a good experience with the NUC.
                         
                        Best wishes,
                         
                        Ivan.