3 Replies Latest reply on Mar 15, 2017 8:34 AM by Intel Corporation

    Windows 10, Intel HD 5500 graphics card and WoW


      I need an updated driver... my computer shows that the driver is current, but I am having disconnect issues when playing World of Warcraft. I am not able to install the driver utility program.

      This is what the support tech at Blizzard said:

      "In your MSINFO you are constently getting Live Kernel Events associated with your intel video drivers. These errors are related to igdkmd64.sys crashing. This would cause your computer to stop recognizing your video processor."


      Please help!