2 Replies Latest reply on Mar 14, 2017 6:47 PM by Intel Corporation

    Intel HD graphics 5500 artifacts and stopping Windows 7 to start normally

    Galya

      Hi,

      I have problem with my Intel HD graphics 5500 driver on my Dell Inspiron 5558 with Intel(R) Core(TM) i7-5500U.

      Some days ago my display started to show artifacts when I scrolled down and up, so I updated my driver to the latest one from Dell site. The updated drive caused problem with starting my Windows 7 64 bit. The Windows did not start at all, blue screen is appeared on startup.

      So I uninstalled the Deall's driver and install the latest driver from the Intel support. Windows cannot start again. If I uninstall the driver in Safe mode, the Windows starts normally, but the video performance is very bad.

      I have tried to reinstall the Windows and to install Windows 10, but when I install the driver on a fresh clean system, the problem also appears. Windows cannot start at all.

      How can I resolve this issue?