5 Replies Latest reply on Mar 21, 2017 6:34 PM by Intel Corporation

    Driver for controller with hardware device ID 8C31 failed. Unable to resolve error.

    tasha7250

      Hi -

       

      Can anyone help resolve this issue?  Device Manager shows "Universal Serial Bus (USB) Controller" listed under "Other devices" with a warning "There is no driver selected for the device information set or element."  I uninstalled it and ran "scan for new hardware".  System reinstalled it with same error message.  Tried "update driver" and that failed.  Right-clicked on device name > Properties:

      Device Description:  Universal Serial Bus (USB) Controller
      H/W ID:  PCI\VEN_8086&DEV_8C31&SUBSYS_05B71028&REV_05
                     PCI\VEN_8086&DEV_8C31&SUBSYS_05B71028
                     PCI\VEN_8086&DEV_8C31&CC_0C0330
                     PCI\VEN_8086&DEV_8C31&CC_0C03
      Config Flag: 00000040
                          CONFIGFLAG_FAILEDINSTALL

      Location Information: PCI bus 0, device 20, function 0
      Physical Device Object Name: \DEVICE\NTPNP_PCI0002

       

      Checked System Information; results below:

      Name Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02

      Manufacturer Intel

      Status OK

      PNP Device ID PCI\VEN_8086&DEV_8C02&SUBSYS_05B71028&REV_05\3&11583659&0&FA

      I/O Port 0x0000F070-0x0000F077

      I/O Port 0x0000F060-0x0000F063

      I/O Port 0x0000F050-0x0000F057

      I/O Port 0x0000F040-0x0000F043

      I/O Port 0x0000F020-0x0000F03F

      Memory Address 0xF7316000-0xF73167FF

      IRQ Channel IRQ 19

      Driver c:\windows\system32\drivers\msahci.sys (6.1.7601.17514, 30.38 KB (31,104 bytes), 11/20/2010 10:23 PM)

       

      Name ATA Channel 0

      Manufacturer (Standard IDE ATA/ATAPI controllers)

      Status OK

      PNP Device ID PCIIDE\IDECHANNEL\4&7B377EC&0&0

      Driver c:\windows\system32\drivers\atapi.sys (6.1.7600.16385, 23.56 KB (24,128 bytes), 7/13/2009 7:19 PM)

       

      Name ATA Channel 1

      Manufacturer (Standard IDE ATA/ATAPI controllers)

      Status OK

      PNP Device ID PCIIDE\IDECHANNEL\4&7B377EC&0&1

      Driver c:\windows\system32\drivers\atapi.sys (6.1.7600.16385, 23.56 KB (24,128 bytes), 7/13/2009 7:19 PM)

       

      Any idea what's causing this or how to fix it?

       

      Thanking you in advance...