8 Replies Latest reply on Mar 15, 2017 1:53 PM by Intel Corporation

ig9icd32.dll error and crash

Zatoichy Mar 2, 2017 1:46 PM

Hello,

I used to have old Samsung laptop with Intel HD 4000 graphic card and everything was fine. I was using this GitHub - Hotride/OrionUO: Orion - Ultima Online graphic client, using OpenGL for rendering client without any problems and crashes. Now I bought new GB-BKi7HA-7500 mini-PC with Intel HD 620 graphic card and this program does not work properly as it used to. Every time the client is crashing and, what the developer said to me that it happens because of ig9icd32.dll file. All my drivers are up-to-date. Furthermore, there are 2 more software which are not working because of the error - "Can't find the name of Intel ICD OpenGL driver". I have attached an archive of Orion crashlogs.

Many thanks,

crashlogs.rar 28.0 K

1. Re: ig9icd32.dll error and crash

Mar 3, 2017 6:44 AM (in response to Zatoichy)

This message was posted on behalf of Intel Corporation

I told him the following:

Hello Zatoichy,

Thank you for contacting the Intel community.

Is the latest driver version that you have 15.45.14.4590? if not, you can try updating to this driver, you can download here:
https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=96551

If you get an error updating to this driver version, try installing it manually, please check how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

If the issue still persist try with the Beta driver, you can download it at the following link:
https://downloadcenter.intel.com/download/26604/Graphics-Intel-Graphics-Driver-Beta-15-45-?product=96551

Also, make sure Windows is up to date, if you are using Windows®10 update it to the latest Windows® 10 Anniversary version.

If the information above does not solve this problem, please check post 5 at the following link:
https://communities.intel.com/thread/110921?start=0&tstart=0

I hope this can help.

Best regards,

Ivan.
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2. Re: ig9icd32.dll error and crash

Zatoichy Mar 3, 2017 9:01 AM (in response to Intel Corporation)

thank you for your response. I ve tried all of these methods and still issue exists. Windows is up to date. Tried both drivers and IE; Java update and still these programs are not working.

P.S. The tricky thing is that when I am deleting all graphic drivers from my PC this program starts working - http://www.uosteam.com/ ; When I install the latest driver, I receive that error message - "Can't find the name of Intel ICD OpenGL driver".
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3. Re: ig9icd32.dll error and crash

Zatoichy Mar 6, 2017 6:12 AM (in response to Zatoichy)

Problem was: GL 2.0 ; Changed to GL 1.4 and crashes disappeared. It seems like that current driver do not response to GL 2.0
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4. Re: ig9icd32.dll error and crash

Mar 6, 2017 5:18 PM (in response to Zatoichy)

This message was posted on behalf of Intel Corporation

Thank you very much for the information and for taking your valuable time to share with us how you were able to solve the problem.

I hope this information can help others with similar issues.

Best regards,

Ivan.
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5. Re: ig9icd32.dll error and crash

Maksim70rus Mar 10, 2017 10:41 AM (in response to Zatoichy)

How Change Gl 2.0 to 1.4 ? I have same problem with uosteam. My video is intel graphics 630. Processor i7 7700
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6. Re: ig9icd32.dll error and crash

Mar 14, 2017 4:57 PM (in response to Maksim70rus)

This message was posted on behalf of Intel Corporation

Try installing the Beta driver, you can downloading at:
https://downloadcenter.intel.com/download/26604/Graphics-Intel-Graphics-Driver-Beta-15-45-

Also, I suggest you to check on UO Steam website for guidance.
http://www.uosteam.com/uo-steam-guide/

UO Steam FAQ:
http://www.uosteam.com/uo-steam-faq/

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Regards,

Ivan.
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7. Re: ig9icd32.dll error and crash

Maksim70rus Mar 15, 2017 6:05 AM (in response to Intel Corporation)

with new beta driver the problem is not solved, the start error has remained. When I used windows 7 with standard drivers was not this problem , after installation Windows 10 with drivers from Intel there was an error. Complete removal of the driver did not solve the problem in Windows 10.
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8. Re: ig9icd32.dll error and crash

Mar 15, 2017 1:53 PM (in response to Maksim70rus)

This message was posted on behalf of Intel Corporation

At this point, I strongly recommend contacting the software developers to get the system requirements; I’m mentioning the system requirements because OU Steam might work better in older graphics technology and not with newer technologies like the Intel® HD Graphics 630. The software developers may have a patch or an update that might help but you will need to consult all this with them.

Zatoichy was probably able to change the OpenGL 2.0 to GL 1.4 in the application, we will appreciate if he can help us how he did it, meanwhile I suggest contacting OU Steam for support, you can request support here:
http://www.uosteam.com/uo-steam-guide/

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Regards,

Ivan.
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