4 Replies Latest reply on Mar 9, 2017 10:24 AM by Intel Corporation

    Intel SSDD 256Gig OS Hard Lock on Lenovo T460's.

    TRG

      Good morning,

       

      We have a few Lenovo T460 laptops that came with Intel SSDD Model SSDS C2KF256H6L 256gig drives exhibiting a disturbing trend.

      Most of the units that we have received came with Samsung 256gig drives but recently our latest shipment came with the Intel drives

       

      We are running Windows 7 64bit Enterprise edition and since we deployed these Intel drive units, we have been getting complaints of system locks.  The user will be working and no matter what application they are running, the unit will suddenly freeze.
      The mouse and keyboard become unresponsive and a hard shut down has to be performed to bring the unit back up.

       

      We have tried all manner of updates first.  Drivers, BIOS updates, and complete vanilla OS installs.  Same issue.  I'm thinking there's a glitch somewhere in the firmware that Lenovo refuses to address as they state that if it's a firmware issue on the drive, Intel has to address and since all diagnostics come up as PASSED, there's no reason to swap the drive under warranty.  However, if I swap a drive with a Samsung EVO 256g or 500g drive, even after doing a complete clone from an Intel to Samsung drive, the problem goes away.

       

      Is there a known issue or fix for these issues available?
      Thank you.

        • 1. Re: Intel SSDD 256Gig OS Hard Lock on Lenovo T460's.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi TRG,

          Thanks for posting in our forum.
          We understand you have few Lenovo* Laptops T460 and there seems to be an issue where the system hard locks or freezes up.
          One of our first recommendations always is to update the BIOS on the system, we can see from your post that you did already.
          The drivers and OS updates should also be the latest ones, but also it is extremely important to have the SSD in the latest firmware version.

          We do understand the drives came with the computer, so these kind of SSDs are OEM, what means that our tools will not fully work with these drives, reason is because the OEM alter some features on the drives and they provide their own firmware and drivers (When applies).

          Checking on Lenovo's website, it seems they do provide a firmware update for the SSDs; However, the one you have is not included in the list ( SSDSC2KF256H6L) for some reason.

          We do suggest to get in contact with them and ask them if they will be including your current SSD in the list for you to apply the latest firmware version.

          Please let us know the outcome.

          Regards,
          Nestor C

          • 2. Re: Intel SSDD 256Gig OS Hard Lock on Lenovo T460's.
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi TRG,

            We are following up and we'd like to know if you require further assistance from us or if you got in contact with Lenovo*. We'll be waiting for your response.

            Regards,
            Nestor C

            • 3. Re: Intel SSDD 256Gig OS Hard Lock on Lenovo T460's.
              TRG

              Good Morning,

               

              Lenovo took our information.  What they will do with it or if they will do anything is up to them at this point as there aren't any firmware fixes currently available for that model yet.  We've gone ahead and are replacing affected units with Samsung retail drives.

               

              Thank you.

              • 4. Re: Intel SSDD 256Gig OS Hard Lock on Lenovo T460's.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi TGR,

                Thanks for taking the time to let us know.
                We understand the situation and we expect they can include the firmware for the OEM version of the 5400s Pro SSD.

                Regards,
                Nestor C