Thank you for contacting the Intel community.
Before trying to install the Thunderbolt™ Driver for Intel® NUC Kit NUC6i7KYK, try updating your Thunderbolt firmware: https://downloadcenter.intel.com/download/26141
The Thunderbolt driver is required if you plan to connect Thunderbolt devices.
Firmware Update Instructions
1. Unzip the downloaded Thunderbolt-3-Firmware-Update-Tool.zip file.
2. Connect a Thunderbolt device to the Intel NUC. The firmware update tool will not run if there isn’t a device connected.
Note: If the New Thunderbolt devices have been attached window opens when you connect the device, click OK, make a selection, then click OK again.
Double-click FWUpdateTool.exe to start the program, then follow the installation process.
You can check the Firmware update instructions here:
I hope this can help.
Thank you for responding on time.
I have a following external brand and manufacturer:
Glyph 140 MB / s 1TB External Rugged Mobile Hard Drive (BBPL1000) -HGST Travelstar 2.5-Inch 1TB 7200RPM SATA III 32MB SATA Cache 6Gbps
I use it with two cables
-StarTech.com USB 3.1 (10Gbps) Adapter Cable for 2.5 "SATA Drives - with USB-C - SATA I / II / III and UASP Support - USB Powered
- [USB-IF Certified] Cable Matters Thunderbolt 3 (40Gbps) USB-C Cable in Black 1.6 Feet / 0.5m
When you install the thunderbolt 3 driver (TBT_Win7_8.1_10_64_126.96.36.1995), the disk was connected
When upgrading thunderbolt 3 with the update utility (Thunderbolt-3-Firmware-Update-Tool), the disk was connected
A) after installing the driver, do not read the disk
B) when updating, only one message appeared
Does not work either way you recommend, please indicate a manual way to update, to fix this problem.
thank you very much
Does not recognize any peripherals
Does not recognize any peripherals
In this case, if the Thunderbolt™ 3 Firmware Update Tool does not work, try updating all of the drivers in your system and make sure Windows is up to date, you can download and install most important the chipset driver, the Intel® Management Engine Consumer Driver and the latest Intel® Graphics Driver, last install the latest BIOS for the NUC, please check F7 BIOS Update Instructions for Intel® NUC
Once that is done update the Thunderbolt 3 with the Thunderbolt™ 3 Firmware Update Tool and then install the Thunderbolt™ Driver for Intel® NUC Kit NUC6i7KYK
I hope this can help.
Thank you again for your time and effort to help me.
I followed all the steps that you indicated, I have all the drivers updated in the most recent version,
What I discovered is that I did not have the Intel graphics controller driver, but here I have a question what is the difference between Intel® Graphics Driver for Windows * [15.45] and Intel® Graphics Controller HD for Windows 7 *, 8.1 * And Windows® 10 for Intel® NUC Kit NUC6i7KYK? Because I have installed the second, please tell me what would be the difference between the two? And if both are needed for my NUC6i7KYK?
I hope your answers, before installing what you recommended and follow the steps of your second answers.
1 of 1 people found this helpful
You can install the first one which is the version 188.8.131.5290; the difference is that the first one is a newer driver version.
Thanks for your answer.
Thanks to your answer, install all the drivers and drivers, which you indicated to me.
I had to uninstall the thunderbolt driver, to follow the steps you indicated.
When I tried to run the updater I got a following error message:
Error: 0x208 SDK_SERVICE_NOT_FOUND Thunderblolt (TM)
Service doesn't exist
Then, as I could not do much. Tube you to install the driver again, before running the updater:
When running thunderbolt, with the peripherals connected I get the following:
It is visualized that the versions of controlodor appear as unknown, I think that this is a mistake....
When you try to update it with the Update utility, the following error still occurs:
Then dear Ivan.
I still have the same mistakes:
1. does not my driver work? Does not read my peripherals
2. Does not the update tool work?
3 How do I solve it?
I sorry that you still have the same problem, after doing some research I found that this Mobile Hard Drive comes formatted for Mac and may be used with Windows after a simple reformat. You can check more information here:
Please try reformatting the HDD and try again.
Hello, I face the exact same problem on the exact same computer where "Ivan" tried to give a *** boat *** generic answer also in my thread :
The *** boat *** answer tells me to contact :
- Thunderbolt intel community (which I did twice, no answers from them)
- Contact Dell support (will be done soon if no workaround found)
After that, received at most 3 automatic mails to rate the support, I did not answered anything as the support is not successful, looks like to do not read carrefully what's going on and reply *** boat *** answers.
I could say If you talk to a *bot* it could be more constructive !
So no rating for you Intel. The hardware comes from your factories, the drivers are built from your developers, and my problem is not isolated !
Why did I get my screen working on TB3 port over linux ? Linus kernel looks like to be more elaborated than your windows drivers !
I would like also to add it is interesting Intel asks to format HDD to resolve a problem that they are not sure it will be resolved using re-formating the computer.
I can say that today ***** Because I re-formatted my 9560 3 times ***** and re-install everything on an official Windows Installation media with official drivers *** with no changes *** !
So don't do it, it resolve nothing...