Thank you for joining the Rapid Storage Technology community.
Before answering your two questions I would like to know your chipset model, this way we can confirm if your computer supports the latest version. In case you have confirmed that it is supported, I recommend uninstalling the current one first and then proceed with the installation of version 15.2.0, below you will find some steps on how to uninstall it. Regarding your second question, the Intel® RST can only be install using the .exe, sometimes you will a .zip version but it contains the .exe inside.
Instructions to uninstall the Intel® RST;
Open the Add/Remove Programs window
Find the Intel® Rapid Storage Technology.
Right click Intel® Rapid Storage Technology driver and select Uninstall.
Follow the prompts stated by the Intel Installation Framework window to complete the process.
Reboot the computer after the uninstall process has finished.
Thanks Amy, for your kind response.
The IDE/ATAPI-controllers entry in the Device Manager indicates: Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller. Current version: 184.108.40.2061
I guess this is the answer to your chipset question?
Generally, to update drivers a tool like SnailDriver or DriverBooster isn't perhaps the best way to update Intel Drivers.
Better use Intel Driver Update Utility Installer?
Thanks for the information.
Based on the supported platforms, see below. Your systems should be compatible with version 15.02, so now try following the suggestions mentioned before and let me know how it goes.
For Intel® drivers, I recommend the manual installation. With the manual installation you will doing the process, so this you will be making sure that no steps are missed during the process of the installation.
Thanks again Amy for your support.
- I updated all drivers suggested by the Intel Driver Update Utility.
- After that process, IRST was still able to startup and run. Note, that that was problematic after drivers update using the SnailDriver tool and reason for my question about upgrading IRST.
- I uninstalled IRST as you suggested and rebooted.
- I installed the new IRST 220.127.116.110 IRST using setuprst.exe as you suggested and rebooted.
- IRST 15.2 is automatically started and can be used
So this was all successful. I only have to figure out what to do about the other drivers indicated by SnailDriver. Obviously, I do not want to install drivers causing problems like this one.
André sure, you're welcome.
Yes, that is the best call. Just go for the manual or the automatic installation with the Intel® Driver Update Utility.
Good to know that the drivers are installed now, and of course if you need further assistance let me know.
Amy, I think initially following has happened:
- Drivers were updated. Amongst them: Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller 18.104.22.1681 upgraded to 22.214.171.1240
- The IRST app was still the 126.96.36.1991 version, which couldn't cope with the new driver, thus causing problems.
So, when updating drivers, one should always observe the software associated with it. Reinstalling (upgrading to 188.8.131.520) the IRST app automatically installs the correct driver with it.
Great summary! Uninstalling the driver and reinstalling the driver is the way you make sure that no pieces of software are left behind.
Just one final remark: the essence is to not install the driver, but the app which automatically installs the correct driver associated with it.