This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
At this point you tried the main steps that we recommend to do, which is to install the latest graphics drivers provided by the manufacturer of the laptop in this case Dell, and also the latest driver available is our web site which is 4614:
I looked for the specifications of your laptop, according to the link I found is working with i7-6560U, and we do have a site where we recommend the best game settings, please try those settings on the games and let us know the results:
Also another option will be to get in contact directly with Dell to get the instructions to do a BIOS update on the laptop, and to check also if they have further suggestions.
Not sure if the graphics driver from Dell that you tried is the following, just in case here is the link:
Dell’s phone number: 1 800-624-9897
Dell’s support site: http://www.dell.com/support/home/us/en/19?lwp=rt
Please let me know if Dell was able to assist you.
Any further questions, please let me know.
This message was posted on behalf of Intel Corporation
You are welcome.
Thank you very much for letting us know that information.
Excellent, it is great to hear the games are not getting freeze anymore, even though the resolution is not the one you wanted, but at least the games are working, since from our side basically that is the only option left to try to fix the problem.
Any other inquiry, do not hesitate in contact us again.