12 Replies Latest reply on Mar 23, 2017 1:23 PM by Intel Corporation

    Halo PC graphics corruption still present on latest drivers

    KuraiShidosha

      A thread was created less than a year ago talking about this very same subject, located here: HD 530 - Halo PC stretched textures

       

      It was closed because the bulk of the issues were solved with new drivers, and that was that. Unfortunately this wasn't fully fixed. I am on the very latest drivers and I'm still seeing random corruption. I have screenshots that demonstrate.

       

      Here's what the picture should look like: http://i.imgur.com/YtZYs94.png


      And here's what it looks like when the Intel graphics start corrupting the textures, in the very same way the original thread talks about:

      http://i.imgur.com/jfEHc9G.png

      http://i.imgur.com/Hut0fQV.png

       

      This at fully stock BIOS settings on a brand new i7 7700k and HD 630. I do not see graphics corruption like this in most of my games, but I have seen it in some other DirectX9 titles as well.

        • 1. Re: Halo PC graphics corruption still present on latest drivers
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello KuraiShidosha,
          Thank you for contacting the Intel community.

          In order to better assist you please let me know which operating system are you using and the driver version that is currently installed.

          Best Regards,

          Jeffrey. 
          • 2. Re: Halo PC graphics corruption still present on latest drivers
            KuraiShidosha

            Hi,

             

            Windows 10 Pro 64-bit (10.0, Build 14393)

            Intel v21.20.16.4614

            • 3. Re: Halo PC graphics corruption still present on latest drivers
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Thomas,

              I would like to replicate this issue but I will need additional information about your system and graphics configuration.

              Please fill out the following form as complete as possible.
              https://communities.intel.com/thread/77761

              To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

              “We need to hear directly from you, our valued customers, which color-related options (e.g. Hue, Wide Gamut) from the Intel® HD Graphics Control Panel you use the most. In an effort to better optimize our driver, some of these Control Panel features are targeted for removal for future platforms, and thus we need to know what are the different real-world use cases in which these features prove useful to you. On this link you can leave us your feedback: https://communities.intel.com/thread/111279 ”

               
              Best Regards,
              Jeffrey
               

              • 4. Re: Halo PC graphics corruption still present on latest drivers
                KuraiShidosha

                Category

                Questions

                Answers (N/A if not applicable)

                Description

                Provide a detailed description of the issue

                Halo PC graphics corruption not fixed

                Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                Always (100%): X

                Often (51-99%):

                Sporadic (20-50%):

                Very Sporadic (<20%):

                Hardware (HW)

                Brand and Model of the system.

                User made

                Hybrid or switchable graphics system?
                ie Does it have AMD or NV graphics too?

                No

                Make and model of any Displays that are used to see the issue (see note2 below).
                LFP
                = Local Flat Panel (Laptop panel)
                EFP = External Flat Panel (Monitor you plug in)

                EFP - Acer P243w 1920x1200 60Hz

                How much memory [RAM] in the system (see note2 below).

                16GB

                Provide any other hardware needed to replicate the issue.
                ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                Just the integrated GPU

                Hardware Stepping (see note1 below).

                 

                Software (SW)

                Operating System version (see note2 below).

                Windows 10 Pro 64-bit 14393

                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                N/A

                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                21.20.16.4614

                SW or Apps version used to replicate the issue.

                Halo CE v1.10

                Configurations

                Single display, clone, or extended (see note2 below).

                Single

                Display resolution & refresh rate setting of each display (see note2 below).

                1920x1200 60Hz

                AC or DC mode, i.e. is power cable plugged in or not?

                Plugged in

                How to repro

                Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                1. Launch the game on Intel GPU
                2. Move player around the game
                3. Observe object corruption

                ...

                • 5. Re: Halo PC graphics corruption still present on latest drivers
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Thomas,

                  We will need dxdiag and the dispdiag report too in order to replicate the issue. 

                  DxDiag Instructions:

                  1. Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
                  2. In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
                  3. Include DxDiag.txt as an attachment in the Intel Community Forum

                  DispDiag Instructions:

                  1. Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
                  2. In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
                  3. Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
                  Best Regards,
                  Jeffrey
                  • 6. Re: Halo PC graphics corruption still present on latest drivers
                    KuraiShidosha

                    Here are the files.

                     

                    I really feel we're going through unnecessary motions here. The original post I linked to shows that this is a clear case of drivers not handling the rendering properly. It has nothing to do with my setup or anyone else's involved. All that needs to be known is that Intel iGPUs and the latest drivers are not correctly rendering older DX9 games properly. This is not due to any user specific setup, it's reproducible on multiple machines, it's the driver. Please have your technicians investigate the original thread and any changes that were made in the driver to fix those issues, because they weren't completely resolved.

                     

                    In roughly a week's time I will be on an Nvidia GPU and won't be affected by these issues anymore. I'm doing this for the people who are only able to use integrated Intel GPUs, so as to help make the driver support more compatible for those people affected by it.

                    • 7. Re: Halo PC graphics corruption still present on latest drivers
                      kevin_intel

                      Hi KuraiShidosha,


                      Thank you so much for the reports provided.

                      We are really sorry for the inconvenience. We are investigating this from our side. Jeffrey is just requesting extremely important information that will help us gather details for the debugging process.

                       

                      We appreciate your patience during this process. As soon as possible, we will provide you with more updates.

                       

                      Regards,

                       

                      Kevin M

                      • 8. Re: Halo PC graphics corruption still present on latest drivers
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi KuraiShidosha,

                        Can you send us pictures of the graphics configuration of the game, please?

                        Best Regards,
                        Jeffrey

                        • 10. Re: Halo PC graphics corruption still present on latest drivers
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi KuraiShidosha,

                          Thank you so much for the information provided.

                          I am investigating this from our side. As soon as possible, We will provide you with more updates.

                          Regards,
                          Jeffrey

                          • 11. Re: Halo PC graphics corruption still present on latest drivers
                            KuraiShidosha

                            I have an update to add here:

                             

                            The problem is NOT limited to Halo

                            The problem is NOT limited to DX9

                             

                            I have experienced the exact same kind of stretched polygon/texture artifacting now in other games as well, including OpenGL titles. The most recent example is the brand new released Turok 2: Seeds of Evil remaster.

                             

                            Furthermore, it is definitively NOT a glitch unique to my hardware. I have verified it on two separate Intel i7 7700k machines, and an i7 6700k as well. The exact same graphics corruptions are present among all three systems. This tells me that without a doubt we are dealing with driver issues, not hardware. This gives me hope that these issues can be resolved, but I am fearful your programmers might not be taking these artifacts seriously and nothing will ever be done. These are long standing issues that have been widely reported and documented, confirmed to be not related to the hardware but the software, and still nothing has been done about them.

                            • 12. Re: Halo PC graphics corruption still present on latest drivers
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi Thomas,

                              We have filed an internal bug report 1405609824 for this issue.

                              If a new driver update comes up that fixes this issue, we will announce it here: https://communities.intel.com/thread/109543, and you should eventually get it automatically via Windows Update.

                              Best Regards.

                              Jeffrey.