Thank you for contacting the Intel community.
Perhaps you want to try uninstalling the Bluetooth driver and reinstalling it.
Intel Bluetooth® Technology-Based Driver for Windows 7*, Windows 8.1* and Windows® 10 for the Intel® NUC Kits NUC5i[x]RY
Please let me know, if the problem persists, I will appreciate if you could reply with the Bluetooth keboard model and your system information.
To get your system information use the Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility):
Download Intel® System Support Utility
- Download the utility
- Run the exe and select ‘Scan’
- Save and include as an attachment in the Intel Community Forum
- Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum
Thank you for your help.
Already tried a fresh installation of the drivers without sucess.
Please find attached the Dxdiag and Intel Support Utility reports.
My Keyboard is a Microsoft Wedge Keyboard : https://www.microsoft.com/accessories/fr-ca/products/keyboards/wedge-mobile-keyboard/u6r-00003
I have the same issue with my units. Some wireless keyboards work fine, others do not. This has happened since the dawn of wireless keyboards unfortunately. For example, my Logitech wireless desktop works great when the units are on, no complaints.
When they are booting up however, I am unable to access the BIOS settings with it. I have to use a cheap little Rii Mini X1 keyboard to enter the settings menu, because the USB device on the Logitech is not recognized without what I am assuming is a device driver load from the kernel.
Using a wired keyboard (I know, I know) or a more basic device with fewer fancy complicated features should fix your issue. The farther you stray form the old PS2 port, the more likely you are to have issues at the firmware level.
At the Device Manager on the Bluetooth driver the option to wake the system is okay to be disabled, the system wont work from that device, you should go to the Keyboard device on the Device Manager, click on properties and look for the Power Management tab and enable it from there, see the screenshot below:
You could also try with the following commands:
List available devices that are able to wake up the system:
powercfg -devicequery wake_armed
To set up wake up option enable:
powercfg -deviceenablewake "name of the device"
I hope this helps,
Hi rguevara ,
Thank you for your answer. You're right, I understand. Nevertheless I verified in the Power Management Tab of the keyboard itself and the option is well enabled.
But it doesn't work. Same for my Wedge touch mouse...
I have also tried to disabled "allow computer to shutdown this device to save battery life" of the Intel Wireless Bluetooth device but it doesn't work neither.
It seems that the motherboard shutdown the Bluetooth when the NUC goes to sleep. I don't find any parameters correlated to the bluetooth in the Power management of the Bios. There is options to allow wake from USB, Lan, CIR but nothing about Bluetooth. I don't know if the solution could be found in the bios.
Hi sorry to jump in here! But since my issue is similar to the post here, I felt better to post here than to open a new post, sorry if I did wrong!
I got the same issue as GabrielLogan posted here and as kinetics posted under Bluetooth Keyboard/mouse doesn't wake up NUC5i7RYH but with the NUC5i5RYB,
I have followed the same suggested steps found under both postings.
I am using windows 10 Home 1607, my keyboard is Microsoft "sculpt mobile keyboard" and the mouse is the Microsoft "sculpt comfort mouse".
I have the latest BIOS and the latest drivers from both INTEL and Microsoft.
Power management enabled for keyboard and mouse.
In device manager under Bluetooth > Intel Wireless Bluetooth Properties > Power Management the "Allow this device to wake up the computer" is grayed-out.
So I am also waiting for news in this matter...
I am sorry for the delay in getting back to you.
I have confirmation that “wake on Bluetooth” is not enabled on this device, reason why you don’t have this setting available in BIOS and it is also “greyed out” at the Operating System level.
I apologize for any inconvenient this may have caused.