Thank you for reaching the Intel Communities.
The Intel software drivers are generic versions and can be used for general purposes. However, computer original equipment manufacturers (OEMs) may have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide which contain fixes specific to the OEM hardware the driver is intended for. To avoid any potential installation incompatibilities on your OEM system, Intel recommends that you check with your OEM and use the software provided by your system manufacturer. Intel and the computer original equipment manufacturer (OEM) may not provide technical support for some or all issues that could arise from the usage of this generic version of software drivers.
I found the following updates for your device:
Surface Pro 3
I recommend downloading and installing all available updates from the OEM.
Please let me know how it goes.
I downloaded and installed all updates but the problem persists. I also tried to reinstall the Intel drivers that is automatically located by Win 10 but installation continues to fail. This is very frustrating as I cannot benefit from the potential of the Intel video card.
I appreciate if you could kindly indicate how I could resolve this problem
The last recommendation I have is to manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
If the problem persists, I would recommend contacting Microsoft for support as they are the system manufacturer and will be able to give further assistance on their product.