RealSense SR300 collapsing in samples using hands mocap

asafr · ‎02-26-2017

Greetings!

My laptop specifications meet the hardware requirements for the SR300

DCM & SDK were installed correctly SDK version R3

however just 3 to 5 seconds after starting the sample with hand-capturing feature (in SDK Sample browser) its collapsing without any particular error description

all the other samples (blob, 3D segmentation, some of tracking samples etc) are working perfect.

here are the few excerpts from msinfo32:

Application ErrorИмя сбойного приложения: FF_HandsViewer.cs.exe, версия: 10.0.26.396, метка времени: 0x573d2773&# x000d;&# x000a;Имя сбойного модуля: ntdll.dll, версия: 10.0.14393.479, метка времени: 0x58256ca0&# x000d;&# x000a;Код исключения: 0xc0000005&# x000d;&# x000a;Смещение ошибки: 0x00048e64&# x000d;&# x000a;Идентификатор сбойного процесса: 0x1d20&# x000d;&# x000a;Время запуска сбойного приложения: 0x01d28f9c5b5fecf1&# x000d;&# x000a;Путь сбойного приложения: C:\Program Files (x86)\Intel\RSSDK\bin\win32\FF_HandsViewer.cs.exe&# x000d;&# x000a;Путь сбойного модуля: C:\Windows\SYSTEM32\ntdll.dll&# x000d;&# x000a;Идентификатор отчета: e0dd4e76-19d3-4f35-b366-3e77f0ece008&# x000d;&# x000a;Полное имя сбойного пакета: &# x000d;&# x000a;Код приложения, связанного со сбойным пакетом:Application ErrorИмя сбойного приложения: FF_Hands3DViewer.exe, версия: 10.0.26.396, метка времени: 0x573d277b&# x000d;&# x000a;Имя сбойного модуля: ntdll.dll, версия: 10.0.14393.479, метка времени: 0x58256ca0&# x000d;&# x000a;Код исключения: 0xc0000374&# x000d;&# x000a;Смещение ошибки: 0x000d9d11&# x000d;&# x000a;Идентификатор сбойного процесса: 0x18cc&# x000d;&# x000a;Время запуска сбойного приложения: 0x01d28f738a640bd9&# x000d;&# x000a;Путь сбойного приложения: C:\Program Files (x86)\Intel\RSSDK\bin\win32\FF_Hands3DViewer.exe&# x000d;&# x000a;Путь сбойного модуля: C:\Windows\SYSTEM32\ntdll.dll&# x000d;&# x000a;Идентификатор отчета: ff2d48f8-5ac0-4f01-9954-bc9281bd1742&# x000d;&# x000a;Полное имя сбойного пакета: &# x000d;&# x000a;Код приложения, связанного со сбойным пакетом:Application ErrorИмя сбойного приложения: RF_PersonTracking.exe, версия: 1.0.0.0, метка времени: 0x573d27b3&# x000d;&# x000a;Имя сбойного модуля: libpxcpersontracking.dll, версия: 10.0.26.396, метка времени: 0x573d2958&# x000d;&# x000a;Код исключения: 0xc0000005&# x000d;&# x000a;Смещение ошибки: 0x0005c9c8&# x000d;&# x000a;Идентификатор сбойного процесса: 0x1698&# x000d;&# x000a;Время запуска сбойного приложения: 0x01d28f72b15010eb&# x000d;&# x000a;Путь сбойного приложения: C:\Program Files (x86)\Intel\RSSDK\bin\win32\RF_PersonTracking.exe&# x000d;&# x000a;Путь сбойного модуля: C:\Program Files (x86)\Common Files\Intel\RSSDK\v10\bin\win32\libpxcpersontracking.dll&# x000d;&# x000a;Идентификатор отчета: c1612908-3344-4241-a20f-39b2a613f0d2&# x000d;&# x000a;Полное имя сбойного пакета: &# x000d;&# x000a;Код приложения, связанного со сбойным пакетом:

probably I have to install some additional software (development environment) like:

Unity

Visual Studio

Processing

Java JDK

* any special browser (mozilla, chrome etc)

Intel Iris?

I will be glad if you show me the right way to dig...

thx in advance!

MartyG · ‎02-26-2017

From the 2016 R3 SDK version onwards, the SDK is split into a main 'Essentials' module and a series of optional modules. Hand tracking is one of these separate optional modules. It is listed further below the 'Essentials' module on the download page.

https://software.intel.com/en-us/intel-realsense-sdk/download Intel® RealSense™ SDK | Intel® Software

Have you downloaded and installed the hand module please?

asafr · ‎02-28-2017

Thank you Marty for your answer!

And thanx Sergio for reminding me, because i did got the e-mail notice of Marty answer.

So i installed all the add-ons (Essentials,3D scan, Segmentation, Hands & Face tracking)

but all that was useless, because i had the same error & collapsing...

and after a while in other forum i get the point.

that was my stupidest mistake...

my hardware actually doesn't meet the hardware requirements.

my i7 is 3517U

so i guess that is the real cause...

Anyways thank you guys for the attention!

will use my SR300 as regular webcam

idata · ‎03-01-2017

Hi wu-man,

Thank you for your reply. It's unfortunate you can't use the camera because of the hardware requirements. As you know, the SR300 needs a 6th Generation Intel® Core™ Processor to work. Anyway, thank you for your involvement in the community. If you have any question related to any RealSense products, don't hesitate to contact us again.

Regards,

Sergio A

idata · ‎02-28-2017

Hi wu-man

Do you still need assistance with this thread? Have you installed the hand module as @MartyG recommended?

-Sergio A