If you have your keyboard and mouse plugged into these rear ports, can you hit F2 during reset/reboot/power-on and get into BIOS Setup (Visual BIOS)? If you make it there, can you then use the mouse to navigate around in Visual BIOS?
If the ports are physically not working, your keypresses (and mouse movement) will be ignored and Windows will boot. If, on the other hand, you can enter BIOS Setup and can navigate by mouse, it means that the ports are physically ok and the issue is at the driver level. In this case, you want to (a) make sure you are running the latest available BIOS and (b) make sure you have the latest available Chipset Software (INF Update) package installed.
Hope this helps,
Hi Amy, Scott.
Yes I can press F2 and get into setup page. On this page I can navigate and see all USB ports. The BIOS version is SYSKLi35.86A.9954.2016.0930,11,02
I will update to the latest version.
Still does not recognise any device in the back USB ports, neither keyboard. mouse, pendrive..
Ok, let's recap. You are saying that,
- You have the latest available BIOS release downloaded (from here: Download BIOS Update [SYSKLi35.86A]) and installed.
- You have your keyboard and mouse plugged into the rear USB 3.0 ports.
- You can press the F2 key on this keyboard during BIOS POST and Visual BIOS will start running and you can then use this mouse to navigate around within Visual BIOS.
- If you then boot into Windows 10, this same keyboard and mouse, still plugged into the rear USB 3.0 ports, do not work.
If this is the case, I would conclude that there is nothing wrong with the USB 3.0 hardware but there is a problem with the Windows 10 (driver) support for USB 3.0. If this happened to me, I would do the following:
- Reinstall Windows 10 from scratch.
- Download and install (or reinstall) all of the latest applicable driver from Intel's site (here: Downloads for Intel® NUC Kit NUC6i5SYK).
(Actually, I would attempt #2 first and, if this didn't fix it, do #1 and then #2 - oh, and I would NOT use the Intel Driver Update Utility (it's a POS))
Hope this helps,
Ok, I summarize again my findings:>
- Ihave the latest available BIOS release downloaded (from here: Download BIOS Update [SYSKLi35.86A]) and installed BIOS SYSKLI35.86A.057.2017.0119.1758
- I have my keyboard and mouse plugged into the front USB 3.0 ports.than it works well in setup as well as in Windows 10.
- If I connect to the back USB can press the F2 key on this keyboard during BIOS POST but does not recognize, so I cannot enter into Visual BIOS. Windows will start running and cannot use this mouse to navigate at all.
Ok, then this points to there being a hardware-level failure. You are going to have to RMA the unit and get a replacement. Contact Intel Customer Support directly. Here is contact information by geography:
I recommend that you phone them, but you can fiddle with their forms or chat service if you wish to waste some time.
Asteroida, I am catching up on your thread, and as mentioned before this is indicating hardware failure. The troubleshooting you have done is more than enough to realize that is the unit, so please feel free to replace your unit, use the options above to check the replacement options for your unit.
I apologize for the inconvenience, let me know as soon as you replace the unit.