Iris Graphics 540 constant black screen

[idata]

Hi all,

I have an annoying problem with my Dell XPS 13 with W10 Pro and Iris Graphics 540.

Overnight the laptop stopped booting successfully into windows:

1. power on the laptop

2. key in bitlocker pwd [before anyone says, disabling bitlocker does not fix the issue]

3. W10 loads initially (spinning circles)

4. The load screen flickers (just when the movement of circles goes from smooth to choppy - happens on all W10 systems) and then remains black. Forever.

5. Hard reset by pressing pwr for 4 seconds

Rinse & Repeat, endless loop.

When I enter into safe mode the windows boots using the basic VGA driver - laptop works perfectly fine. When I disable the iris graphics and do a clean restart - it goes into windows, no black screen at all, windows confirms it's running on basic VGA. The moment I enable Iris graphics driver - black screen straightaway.

If I uninstall graphics drivers completely whilst in safe mode and boot into windows I get about 15-20s before windows realises that basic driver is not good and installs Iris graphics... which cause the instant black screen.

I have tried about 3 sets of drivers installed in safe mode / full windows (recommended from dell website and directly from intel) - nothing works.

I have since applied all the recommended dell updates for this laptop including flashing the BIOS. This helped for 1 boot when everything started working fine and I was able to jug between iris graphics and VGA while in windows - restarted the laptop and I am back at square 1.

Google search does not help at all.

Anyone able to help with this?

[idata]

Hello Chuckles_s,

In this case, please bear in mind that your best support is DELL as they are more familiar with your system and how all the features interact with each other.Intel sells products to various OEM's (Original Equipment Manufacturers), who then integrate them, with other system components (power supplies, disk drives, add in cards, software, etc). These systems may be customized to the OEM's specifications. However, you can try installing the latest graphics manually; you can download the latest driver here:https://downloadcenter.intel.com/download/26563/Intel-Graphics-Driver-for-Windows-15-45-?product=88358 https://downloadcenter.intel.com/download/26563/Intel-Graphics-Driver-for-Windows-15-45-?product=88358 Please uninstall the driver you have installed, you can check http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and check how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1* If this does not work, most likely you have a defective system and it needs to be replaced, if the unit is still under warranty I suggest you to contact the place of purchase or to contact DELL to request a replacement. Best wishes, Ivan.