6 Replies Latest reply on Feb 24, 2017 12:16 PM by michael_a_intel

    How to tell if my PC supports AMT?

    grahamriley

      I have a Lenovo M73 ThinkCentre and the CPU is Core™ i5-4590.  When I try to run the ACUWizard I receive the attached error message.  I am running the ACUWizard with a local admin account.  The ME firmware is 9.1.1.1000.  I have installed Intel Management Engine Components 11.6.0.1047.

       

      AMT Access Denied.JPG

       

      2017-02-22 13:29:59: Thread:8092(DETAIL) : ACU.dll, Category: SetCompatibilityMode Source: ACUDll.cpp : SetCompatibilityMode Line: 220: Set compatibility mode to 10.0.

      2017-02-22 13:29:59: Thread:8092(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : CheckAMT Line: 85: Entering

      2017-02-22 13:29:59: Thread:8092(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.6.0.1042

      2017-02-22 13:29:59: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::_doIoctl Line: 410: Intel(R) Management Engine Interface error- I/O control command The handle is invalid. (6)

      2017-02-22 13:29:59: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 200: Intel(R) Management Engine Interface error- Failed to connect to the Intel(R) Management Engine Interface PTHI client.

      2017-02-22 13:30:14: Thread:8092(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.6.0.1042

      2017-02-22 13:30:14: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::_doIoctl Line: 410: Intel(R) Management Engine Interface error- I/O control command The handle is invalid. (6)

      2017-02-22 13:30:14: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 200: Intel(R) Management Engine Interface error- Failed to connect to the Intel(R) Management Engine Interface PTHI client.

      2017-02-22 13:30:29: Thread:8092(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.6.0.1042

      2017-02-22 13:30:29: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::_doIoctl Line: 410: Intel(R) Management Engine Interface error- I/O control command The handle is invalid. (6)

      2017-02-22 13:30:29: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 200: Intel(R) Management Engine Interface error- Failed to connect to the Intel(R) Management Engine Interface PTHI client.

      2017-02-22 13:30:44: Thread:8092(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.6.0.1042

      2017-02-22 13:30:44: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::_doIoctl Line: 410: Intel(R) Management Engine Interface error- I/O control command The handle is invalid. (6)

      2017-02-22 13:30:44: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 200: Intel(R) Management Engine Interface error- Failed to connect to the Intel(R) Management Engine Interface PTHI client.

      2017-02-22 13:30:59: Thread:8092(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.6.0.1042

      2017-02-22 13:30:59: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::_doIoctl Line: 410: Intel(R) Management Engine Interface error- I/O control command The handle is invalid. (6)

      2017-02-22 13:30:59: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 200: Intel(R) Management Engine Interface error- Failed to connect to the Intel(R) Management Engine Interface PTHI client.

      2017-02-22 13:31:14: Thread:8092(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.6.0.1042

      2017-02-22 13:31:14: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::_doIoctl Line: 410: Intel(R) Management Engine Interface error- I/O control command The handle is invalid. (6)

      2017-02-22 13:31:14: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 200: Intel(R) Management Engine Interface error- Failed to connect to the Intel(R) Management Engine Interface PTHI client.

      2017-02-22 13:31:29: Thread:8092(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.6.0.1042

      2017-02-22 13:31:29: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::_doIoctl Line: 410: Intel(R) Management Engine Interface error- I/O control command The handle is invalid. (6)

      2017-02-22 13:31:29: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 200: Intel(R) Management Engine Interface error- Failed to connect to the Intel(R) Management Engine Interface PTHI client.

      2017-02-22 13:31:44: Thread:8092(DETAIL) : ACU Configurator , Category: Status message Source: HECIDiscovery.cpp : CheckAMT Line: 154: AMT Status code - An internal error has occurred in the Intel(R) AMT device. This might indicate an interface error, or an application error. (0xc0004269)

      2017-02-22 13:31:44: Thread:8092(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : IsChangeToAMTAllowed Line: 1100: Entering

      2017-02-22 13:31:44: Thread:8092(DETAIL) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 191: Connected to the Intel(R) Management Engine Interface driver, version 11.6.0.1042

      2017-02-22 13:31:44: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::_doIoctl Line: 410: Intel(R) Management Engine Interface error- I/O control command The handle is invalid. (6)

      2017-02-22 13:31:44: Thread:8092(ERROR) : ACU Configurator , Category: -HECI- Source: HECIWin.cpp : HECIWin::Init Line: 200: Intel(R) Management Engine Interface error- Failed to connect to the Intel(R) Management Engine Interface PTHI client.

      2017-02-22 13:31:44: Thread:8092(ERROR) : ACU Configurator , Category: Error message Source: HECIDiscovery.cpp : IsChangeToAMTAllowed Line: 1108: Failed to connect to the WD client of the Intel(R) Management Engine Interface.  (0xc0000056)

      2017-02-22 13:31:44: Thread:8092(DETAIL) : AMT Discovery, Category: HECI Discovery Source: HECIDiscovery.cpp : CheckAMT Line: 170: Exiting

      2017-02-22 13:31:44: Thread:8092(DETAIL) : ACU Configurator , Category: AMT Status Source: ACUDll.cpp : GetHostAndMEInfo Line: 4296: This system does not have Intel(R) AMT (or it is disabled in the Intel MEBX, or the correct drivers are not installed or enabled, or the current user does not have permissions to the drivers). (0xc0000063)

      2017-02-22 13:31:44: Thread:8092(DETAIL) : ACU Configurator , Category: Returned data Source: ACUDll.cpp : GetHostAndMEInfo Line: 4474: GetHostAndMEInfo output data: IsAMT:False, isEnterpriseMode:False, configurationMode:0, isRemoteConfigEnabled:False, AMTversion:, isMobile:False, provisioningTlsMode:0, uuid:7D4BA014-10EF-11E5-973A-90014CA31500, isClientConfigEnabled:False, hostBasedSupport:False, configurationState:2032405000, FQDN:RILEY.domain.co.uk, embeddedConfigurationAllowed:False. isLANLessPlatform:False. PKIDNSSuffix: Empty.