4 Replies Latest reply on Mar 3, 2017 5:35 PM by Intel Corporation

    Graphics Drivers revert back to manufacturer version

    yellaham

      Hello,

       


           So I am trying to update my graphics driver. I have read many posts on how to manually update the drivers, and I have been doing so. However, every time the driver finishes updating and I go back to verify the version in order to ensure the installation went fine, it doesn't. It shows the manufacturer's graphic card details and such and not the intel one (that I have recently installed).

       

           I have an intel hd 620 and am not able to change my balanced settings to maximum. This was the only fix.

       

           Could someone please let me know what else I can do in order to install the driver or at least it doesn't update back to the manufacturer version.

       

      Regards,

      Yosiefe

        • 1. Re: Graphics Drivers revert back to manufacturer version
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello yellaham,

          Thank you for reaching the Intel Communities.

          Can you please provide the following information in order to better assist you:

          1. Brand & model number of the system:
          2. Operating System:
          3. Processor installed:
          4. Graphics driver version installed and the one you are trying to install.
          You can check the following link for information on how to read the graphics driver version:

          Understanding the Intel® Graphics Driver Version Number

          The information above is important to determine if the graphics driver you are trying to install is supported by the system you have.

          I am looking forward to hearing from you.

          Regards,
          Juan Carlos
          • 2. Re: Graphics Drivers revert back to manufacturer version
            yellaham

            Hello Juan,

             

                 To answer your questions:

            1. Dell XPS 13 with intel i5-7200u
            2. Windows 10 64bit
            3. Intel HD Graphics 620
            4. The one I'm trying to install is this one here (Download Intel® Graphics Driver for Windows* [15.45] )

             

            Regards,

            YosiefE

            • 3. Re: Graphics Drivers revert back to manufacturer version
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello yellaham,

              The software drivers are generic versions and can be used for general purposes. However, computer original equipment manufacturers (OEMs) may have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide which contain fixes specific to the OEM hardware the driver is intended for. To avoid any potential installation incompatibilities on your OEM system, Intel recommends that you check with your OEM and use the software provided by your system manufacturer. Intel and the computer original equipment manufacturer (OEM) may not provide technical support for some or all issues that could arise from the usage of this generic version of software drivers.

              You may want to install latest OEM driver available here.

              If you still want to install the generic graphics driver, please follow the next steps:

              1. Download the Intel® Graphics Driver for Windows* [15.45] Version: 15.45.14.4590 (Latest) 
              2. Disconnect the computer from the Internet.
              3. Uninstall the graphics driver from programs and features.
              4. Restart the computer.
              5. Install the graphics driver downloaded before (step one).
              6. Restart the computer.
              7. Connect the computer to the Internet (if required).
              If the driver wasn't updated please try a manual installation as you tried before (following the steps above)

              *Disconnecting the computer from the Internet during the process prevents Windows Updates from looking for the graphics driver once you uninstall it.

              If you went through this process and you keep on having issues I recommend you to contact the system manufacturer.

              Dell Support

              Hope this information helps.

              Don't hesitate in replying to this post in case you need further assistance.

              Regards,
              Juan Carlos

              • 4. Re: Graphics Drivers revert back to manufacturer version
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello yellaham,

                I was reviewing this thread and I was wondering if you were able to resolve the issue.

                Please don't hesitate in replying to this post in case you need further assistance.

                Regards,
                Juan Carlos