9 Replies Latest reply on Mar 6, 2017 12:51 PM by Intel Corporation

    Unknow error

    Lars_dk

      Hi,

       

      I used Intel® Driver Update today to see if there was a new chipset driver, and there was a new driver, but every time i try to install it, I get "Unknow error", your program says told me this

      Installed Version: 10.0.14393.0

      Latest Version: 10.1.1.14

       

      But it will not install driver

       

      I use

       

      Windows 10 64Bit

      P5Q-EM Motherboard from ASUS, and the chipset driver there is from 2009

       

      [0AA8:26F4][2017-02-23T20:24:37]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Tower\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{35D389FB-6756-4B38-9711-B39607810130} {C6DB8491-D187-40A9-A4B3-F97AE68717AC} 6956'

      [0AA8:26F4][2017-02-23T20:24:37]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

      [0AA8:26F4][2017-02-23T20:24:37]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

      [0AA8:26F4][2017-02-23T20:24:37]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [0AA8:26F4][2017-02-23T20:24:37]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [0AA8:26F4][2017-02-23T20:24:38]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Tower\AppData\Local\Temp\Intel\Logs\Chipset_20170223202438.log'

      [0AA8:26F4][2017-02-23T20:24:38]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Tower\Downloads\Intel Components\SetupChipset.exe'

      [0AA8:26F4][2017-02-23T20:24:38]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [0AA8:26F4][2017-02-23T20:24:38]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [0AA8:26F4][2017-02-23T20:24:38]i000: Loading managed bootstrapper application.

      [0AA8:26F4][2017-02-23T20:24:38]i000: Creating BA thread to run asynchronously.

      [0AA8:2ADC][2017-02-23T20:24:38]i000: ** MBA ** Command line:

      [0AA8:2ADC][2017-02-23T20:24:38]i000: Setting string variable 'WixBundleName' to value 'Intel® Chipset Device Software'

      [0AA8:2ADC][2017-02-23T20:24:38]i000: ** MBA ** Calling Engine.Detect()

      [0AA8:26F4][2017-02-23T20:24:38]i100: Detect begin, 3 packages

      [0AA8:26F4][2017-02-23T20:24:38]i000: Setting string variable 'DotNet35' to value '1'

      [0AA8:26F4][2017-02-23T20:24:38]i000: Setting string variable 'DotNet40Client' to value '1'

      [0AA8:26F4][2017-02-23T20:24:38]i000: Setting string variable 'DotNet40Full' to value '1'

      [0AA8:26F4][2017-02-23T20:24:38]i000: Setting string variable 'DotNet45' to value '394802'

      [0AA8:26F4][2017-02-23T20:24:38]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [0AA8:26F4][2017-02-23T20:24:39]i101: Detected package: DotNet45, state: Present, cached: None

      [0AA8:26F4][2017-02-23T20:24:39]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [0AA8:26F4][2017-02-23T20:24:39]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [0AA8:26F4][2017-02-23T20:24:39]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [0AA8:26F4][2017-02-23T20:24:39]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [0AA8:26F4][2017-02-23T20:24:39]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [0AA8:26F4][2017-02-23T20:24:39]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [0AA8:26F4][2017-02-23T20:24:39]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [0AA8:26F4][2017-02-23T20:24:39]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [0AA8:26F4][2017-02-23T20:24:39]i199: Detect complete, result: 0x0

      [0AA8:26F4][2017-02-23T20:24:43]i200: Plan begin, 3 packages, action: Install

      [0AA8:26F4][2017-02-23T20:24:43]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [0AA8:26F4][2017-02-23T20:24:43]i052: Condition 'NOT VersionNT64' evaluates to false.

      [0AA8:26F4][2017-02-23T20:24:43]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [0AA8:26F4][2017-02-23T20:24:43]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0AA8:26F4][2017-02-23T20:24:43]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0AA8:26F4][2017-02-23T20:24:43]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0AA8:26F4][2017-02-23T20:24:43]i052: Condition 'VersionNT64' evaluates to true.

      [0AA8:26F4][2017-02-23T20:24:43]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [0AA8:26F4][2017-02-23T20:24:43]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0AA8:26F4][2017-02-23T20:24:43]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0AA8:26F4][2017-02-23T20:24:43]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [0AA8:26F4][2017-02-23T20:24:43]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\Tower\AppData\Local\Temp\Intel\Logs\Chipset_20170223202438_0_SetupChipsetx64.msi_rollback.log'

      [0AA8:26F4][2017-02-23T20:24:43]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\Tower\AppData\Local\Temp\Intel\Logs\Chipset_20170223202438_0_SetupChipsetx64.msi.log'

      [0AA8:26F4][2017-02-23T20:24:43]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0AA8:26F4][2017-02-23T20:24:43]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0AA8:26F4][2017-02-23T20:24:43]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0AA8:26F4][2017-02-23T20:24:43]i299: Plan complete, result: 0x0

      [0AA8:2ADC][2017-02-23T20:24:43]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [0AA8:2ADC][2017-02-23T20:24:43]i000: ** MBA ** Getting window handle.

      [0AA8:2ADC][2017-02-23T20:24:43]i000: ** MBA ** Calling Engine.Apply(). Window handle: 5308976

      [0AA8:26F4][2017-02-23T20:24:43]i300: Apply begin

      [1B2C:1BA4][2017-02-23T20:24:43]i000: Caching bundle from: 'C:\Users\Tower\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [1B2C:1BA4][2017-02-23T20:24:43]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [1B2C:13F4][2017-02-23T20:24:43]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

      [1B2C:13F4][2017-02-23T20:24:43]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

      [1B2C:1BA4][2017-02-23T20:24:43]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

      [1B2C:1BA4][2017-02-23T20:24:43]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1B2C:1BA4][2017-02-23T20:24:53]e000: Error 0x80070643: Failed to install MSI package.

      [1B2C:1BA4][2017-02-23T20:24:53]e000: Error 0x80070643: Failed to execute MSI package.

      [0AA8:26F4][2017-02-23T20:24:53]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0AA8:26F4][2017-02-23T20:24:53]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [0AA8:26F4][2017-02-23T20:24:53]e000: Error 0x80070643: Failed to execute MSI package.

      [1B2C:1BA4][2017-02-23T20:24:53]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1B2C:1BA4][2017-02-23T20:24:55]e000: Error 0x80070643: Failed to uninstall MSI package.

      [1B2C:1BA4][2017-02-23T20:24:55]e000: Error 0x80070643: Failed to execute MSI package.

      [0AA8:26F4][2017-02-23T20:24:55]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0AA8:26F4][2017-02-23T20:24:55]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [1B2C:1BA4][2017-02-23T20:24:55]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

      [1B2C:1BA4][2017-02-23T20:24:55]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

      [1B2C:1BA4][2017-02-23T20:24:55]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [1B2C:1BA4][2017-02-23T20:24:55]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [1B2C:1BA4][2017-02-23T20:24:55]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [0AA8:26F4][2017-02-23T20:24:55]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [0AA8:26F4][2017-02-23T20:24:55]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [0AA8:2ADC][2017-02-23T20:24:55]e000: ** MBA ** Unknow Error.

        • 1. Re: Unknow error
          Al Hill

          The Intel Driver Update Utility is intended for use on Intel boards:

          Intel® Driver Update Utility FAQs

           

          Specifically:

          This utility identifies both Intel driver and 3rd-party driver updates for a variety of Intel® products, such as Intel® Desktop Boards, Intel® NUC, and Intel® Compute Sticks, and makes it easy to download and install them.

           

          You should be using the drivers provided by ASUS for your board.

           

          Doc

          • 2. Re: Unknow error
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello:
             
            Thank you very much to  for the information posted previously.
             
            To :
             
            I hope that information was useful for you since it is very accurate.
             
            In this case the best thing to do will be to get visit the web site of the manufacturer of the board and install the drivers manually from that place.
             
            Any further questions, please let me know.
             
            Regards
             
            Alberto
             

            • 3. Re: Unknow error
              Lars_dk

              Okay, Intel Chipset Inf Update Program file there are at the manufacturer of the board is from 2009 and version V9.1.1.1014, because I visited you webpage was to find an up datede driver, or have Windows 10 that ?

              • 4. Re: Unknow error
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello :
                 
                In regard to your inquiry, there are no chipset drivers updated in our web site for your board, let me apologize for that, in this case what we recommend is to install the driver provided by the manufacturer even though it is not that new, but if that is the latest version available then that is the driver needed for the board.
                 
                I also checked the web site from ASUS, and there are no drivers available for Windows® 10:
                 
                https://www.asus.com/Motherboards/P5QEM/HelpDesk_Download/
                 
                Any questions, please let me know.
                 
                Regards
                 
                Alberto
                 

                • 5. Re: Unknow error
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello :
                   
                  I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
                   
                  Any questions, please let me know.
                   
                  Regards
                   
                  Alberto
                   

                  • 6. Re: Unknow error
                    Lars_dk

                    Yes it was

                    • 7. Re: Unknow error
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello :
                       
                      Perfect, excellent, it is great to hear the information provided was helpful for you.
                       
                      Any other inquiry, do not hesitate in contact us again.
                       
                      Regards
                       
                      Alberto
                       

                      • 8. Re: Unknow error
                        Eazyridr73

                        So i'm having the same kind of issue.. my laptop is

                        HP Pavilion dv8t-1100 CTO Entertainment Notebook PC

                        [29E8:00E8][2017-03-04T05:53:13]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\DV8\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{33D3AFAD-87B6-4D3A-A176-80C248935344} {D427AB5F-C0BA-48CF-9E4E-AC93687D413C} 15512'

                        [29E8:00E8][2017-03-04T05:53:13]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

                        [29E8:00E8][2017-03-04T05:53:13]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

                        [29E8:00E8][2017-03-04T05:53:13]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

                        [29E8:00E8][2017-03-04T05:53:13]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

                        [29E8:00E8][2017-03-04T05:53:17]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DV8\AppData\Local\Temp\Intel\Logs\Chipset_20170304055317.log'

                        [29E8:00E8][2017-03-04T05:53:17]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\DV8\Downloads\Intel Components\SetupChipset.exe'

                        [29E8:00E8][2017-03-04T05:53:17]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

                        [29E8:00E8][2017-03-04T05:53:17]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

                        [29E8:00E8][2017-03-04T05:53:17]i000: Loading managed bootstrapper application.

                        [29E8:00E8][2017-03-04T05:53:18]i000: Creating BA thread to run asynchronously.

                        [29E8:1994][2017-03-04T05:53:18]i000: ** MBA ** Command line:

                        [29E8:1994][2017-03-04T05:53:18]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

                        [29E8:1994][2017-03-04T05:53:20]i000: ** MBA ** Calling Engine.Detect()

                        [29E8:00E8][2017-03-04T05:53:20]i100: Detect begin, 3 packages

                        [29E8:00E8][2017-03-04T05:53:20]i000: Setting string variable 'DotNet35' to value '1'

                        [29E8:00E8][2017-03-04T05:53:20]i000: Setting string variable 'DotNet40Client' to value '1'

                        [29E8:00E8][2017-03-04T05:53:20]i000: Setting string variable 'DotNet40Full' to value '1'

                        [29E8:00E8][2017-03-04T05:53:20]i000: Setting string variable 'DotNet45' to value '394802'

                        [29E8:00E8][2017-03-04T05:53:20]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

                        [29E8:00E8][2017-03-04T05:53:20]i101: Detected package: DotNet45, state: Present, cached: None

                        [29E8:00E8][2017-03-04T05:53:20]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

                        [29E8:00E8][2017-03-04T05:53:20]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

                        [29E8:00E8][2017-03-04T05:53:20]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

                        [29E8:00E8][2017-03-04T05:53:20]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

                        [29E8:00E8][2017-03-04T05:53:20]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

                        [29E8:00E8][2017-03-04T05:53:20]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

                        [29E8:00E8][2017-03-04T05:53:20]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

                        [29E8:00E8][2017-03-04T05:53:20]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

                        [29E8:00E8][2017-03-04T05:53:20]i199: Detect complete, result: 0x0

                        [29E8:00E8][2017-03-04T05:53:35]i200: Plan begin, 3 packages, action: Install

                        [29E8:00E8][2017-03-04T05:53:36]w321: Skipping dependency registration on package with no dependency providers: DotNet45

                        [29E8:00E8][2017-03-04T05:53:36]i052: Condition 'NOT VersionNT64' evaluates to false.

                        [29E8:00E8][2017-03-04T05:53:36]i204: Plan 3 msi features for package: SetupChipsetx86.msi

                        [29E8:00E8][2017-03-04T05:53:36]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                        [29E8:00E8][2017-03-04T05:53:36]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                        [29E8:00E8][2017-03-04T05:53:36]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                        [29E8:00E8][2017-03-04T05:53:36]i052: Condition 'VersionNT64' evaluates to true.

                        [29E8:00E8][2017-03-04T05:53:36]i204: Plan 3 msi features for package: SetupChipsetx64.msi

                        [29E8:00E8][2017-03-04T05:53:36]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                        [29E8:00E8][2017-03-04T05:53:36]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                        [29E8:00E8][2017-03-04T05:53:36]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                        [29E8:00E8][2017-03-04T05:53:36]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\DV8\AppData\Local\Temp\Intel\Logs\Chipset_20170304055317_0_SetupChipsetx64.msi_rollback.log'

                        [29E8:00E8][2017-03-04T05:53:36]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\DV8\AppData\Local\Temp\Intel\Logs\Chipset_20170304055317_0_SetupChipsetx64.msi.log'

                        [29E8:00E8][2017-03-04T05:53:36]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                        [29E8:00E8][2017-03-04T05:53:36]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                        [29E8:00E8][2017-03-04T05:53:36]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                        [29E8:00E8][2017-03-04T05:53:36]i299: Plan complete, result: 0x0

                        [29E8:1994][2017-03-04T05:53:36]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

                        [29E8:1994][2017-03-04T05:53:36]i000: ** MBA ** Getting window handle.

                        [29E8:1994][2017-03-04T05:53:36]i000: ** MBA ** Calling Engine.Apply(). Window handle: 6947514

                        [29E8:00E8][2017-03-04T05:53:36]i300: Apply begin

                        [3C98:117C][2017-03-04T05:53:36]i000: Caching bundle from: 'C:\Users\DV8\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

                        [3C98:117C][2017-03-04T05:53:36]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

                        [3C98:25C0][2017-03-04T05:53:36]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

                        [3C98:25C0][2017-03-04T05:53:36]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

                        [3C98:117C][2017-03-04T05:53:36]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

                        [3C98:117C][2017-03-04T05:53:36]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

                        [3C98:117C][2017-03-04T05:53:50]e000: Error 0x80070643: Failed to install MSI package.

                        [3C98:117C][2017-03-04T05:53:50]e000: Error 0x80070643: Failed to execute MSI package.

                        [29E8:00E8][2017-03-04T05:53:50]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                        [29E8:00E8][2017-03-04T05:53:50]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

                        [29E8:00E8][2017-03-04T05:53:50]e000: Error 0x80070643: Failed to execute MSI package.

                        [3C98:117C][2017-03-04T05:53:50]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

                        [3C98:117C][2017-03-04T05:53:52]e000: Error 0x80070643: Failed to uninstall MSI package.

                        [3C98:117C][2017-03-04T05:53:52]e000: Error 0x80070643: Failed to execute MSI package.

                        [29E8:00E8][2017-03-04T05:53:52]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                        [29E8:00E8][2017-03-04T05:53:52]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

                        [3C98:117C][2017-03-04T05:53:52]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

                        [3C98:117C][2017-03-04T05:53:52]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

                        [3C98:117C][2017-03-04T05:53:52]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

                        [3C98:117C][2017-03-04T05:53:52]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

                        [3C98:117C][2017-03-04T05:53:52]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

                        [29E8:00E8][2017-03-04T05:53:52]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

                        [29E8:00E8][2017-03-04T05:53:52]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

                        [29E8:1994][2017-03-04T05:53:52]e000: ** MBA ** Unknown error.

                        [29E8:1994][2017-03-04T05:56:03]i000: ** MBA ** ResultCode=1603

                        [29E8:00E8][2017-03-04T05:56:03]i500: Shutting down, exit code: 0x643

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: DotNet35 = 1

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: DotNet40Client = 1

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: DotNet40Full = 1

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: DotNet45 = 394802

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: IIF_ExtractionMapping_SetupChipsetx64.msi = ;NullDrivers.cab;VersionNT64

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: IIF_ExtractionMapping_SetupChipsetx86.msi = ;NullDrivers.cab;NOT VersionNT64

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: IIF_InstallerVersion = 3.1.6

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: IIF_MSI_SWITCHES =

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: IIF_ProductVersion = 10.1.1.14

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: NTProductType = 1

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: VersionNT = 6.2.0.0

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: VersionNT64 = 6.2.0.0

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleAction = 4

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleElevated = 1

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleLog = C:\Users\DV8\AppData\Local\Temp\Intel\Logs\Chipset_20170304055317.log

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleLog_SetupChipsetx64.msi = C:\Users\DV8\AppData\Local\Temp\Intel\Logs\Chipset_20170304055317_0_SetupChipsetx64.msi.log

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleManufacturer = Intel(R) Corporation

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleName = Intel(R) Chipset Device Software

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleOriginalSource = C:\Users\DV8\Downloads\Intel Components\SetupChipset.exe

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleProviderKey = {619e726e-d2b4-4e28-9568-c964fd81ee6c}

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleRollbackLog_SetupChipsetx64.msi = C:\Users\DV8\AppData\Local\Temp\Intel\Logs\Chipset_20170304055317_0_SetupChipsetx64.msi_rollback.log

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleTag =

                        [29E8:00E8][2017-03-04T05:56:03]i410: Variable: WixBundleVersion = 10.1.1.14

                        [29E8:00E8][2017-03-04T05:56:04]i007: Exit code: 0x643, restarting: No

                         

                         

                        ScreenShot_20170304070114.png

                         

                        If anyone could lead me in the right direction please... this laptop is running win10

                        • 9. Re: Unknow error
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello :
                           
                          In regard to your inquiry, please submit a new thread, the reason for that is that every scenario is different, specially is the products are different, so for us better assist you and also in order for us to help you with the specific problem the laptop might have, please create a new thread and an agent will provide further assistance in there.
                           
                          Let me apologize for any inconvenience.
                           
                          Regards
                           
                          Alberto