3 Replies Latest reply on Feb 22, 2017 6:04 PM by Intel Corporation

    Intel Iris Pro Graphics 5200 Fifa 17 screen corrupted

    ds1995

      Hello everybody,

       

      I am trying to run Fifa 17 on my Windows 10 PC with the Intel Iris Pro Graphics 5200, but after some games I got a corrupted screen (see the pictures below). I saw that there was an update for Windows 7 and Windows 8 PC's, but not for Windows 10. Does anyone know a solution to fix this?

       

      I currently running the beta driver (Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]).

       

      I hope someone can help.

      20170124201251_1.jpg

        • 1. Re: Intel Iris Pro Graphics 5200 Fifa 17 screen corrupted
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello ds1995,

          Thank you for contacting the Intel community.

          Try uninstalling this driver and reinstalling it manually.

          Please check Uninstalling the Intel® Graphics Driver and how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

          Also, make sure Windows is up to date and as well as your system BIOS.

          Also, to better assist on this, would you please fill out the information at the following link?
          https://communities.intel.com/thread/77761

          Please don’t forget to attach the system information with the latest graphics driver installed:
          Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility):
          Download Intel® System Support Utility

          1. Download the utility
          2. Run the exe and select ‘Scan’
          3. 3Save and include as an attachment in the Intel Community Forum


          Please attach the Report for Intel® Graphics Drivers follow the steps here:
          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

          DxDiag Instructions:

          1. Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
          2. In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
          3. Include DxDiag.txt as an attachment in the Intel Community Forum



          Please let me know how it goes.

          Best regards,


          Ivan.

          • 2. Re: Intel Iris Pro Graphics 5200 Fifa 17 screen corrupted
            ds1995

            I already uninstalled and installed new versions, but I doens't fix the problem. I also have an updated windows. No updates are available.

             

             

            Description

            Provide a detailed description of the issue

            The screen is corrupted after an amount of games

            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

            Always (100%):

            Often (51-99%): x

            Sporadic (20-50%):

            Very Sporadic (<20%):

            Hardware (HW)

            Brand and Model of the system.

            Apple MacBook Pro

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            No

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            LFP

            How much memory [RAM] in the system (see note2 below).

            8192MB

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            None

            Hardware Stepping (see note1 below).

             

            Software (SW)

            Operating System version (see note2 below).

            Windows 10 Pro 64 bits

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            2170.0

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            20.19.15.4539

            SW or Apps version used to replicate the issue.

            Not specific

            Configurations

            Single display, clone, or extended (see note2 below).

            Extended

            Display resolution & refresh rate setting of each display (see note2 below).

            1920 x 1080

            AC or DC mode, i.e. is power cable plugged in or not?

            ??

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Playing some games of Fifa Ultimate Team. After 2-3 matches the screen is corrupted during the game.

             

            ISSU / DxDiag / DispDiag

            See attachments

            • 3. Re: Intel Iris Pro Graphics 5200 Fifa 17 screen corrupted
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for the information, I really appreciated.
               
              I can see that you have the Apple computer Apple MacBook Pro, I’m sorry Apple has requested that all questions regarding Apple systems and software be addressed directly with Apple support. I recommend checking the link below for troubleshooting assistance on your Apple computer:
               
              http://www.apple.com/support/imac/intel/
               
              http://www.apple.com/support/mac/n
               
              https://www.apple.com/support/macbook/
               
              http://www.apple.com/support/macmini/
               
               
              I’m sorry to make you pull up all that information but I did not know you had an apple computer.
               
               
              Best regards,
               
               
              Ivan.