Bump, I really need to get this solved.
Thank you for posting in Wired Ethernet Communities.
Looking at the specs of your motherboard, it comes with I219-V ethernet controller. We have customer in other thread who also encountered disconnection problem and was fixed by system manufacturer coming up with a utility.
Sharing the link below for reference:
I'd suggest you to contact Asrock support to check if other similar board user also experiences the same issue and possible workaround.
Additional isolation if you have spare computer or other router, you can connect the Asrock system LAN to the spare computer or other router to check if you would encounter the LAN drop issue.
Hope this helps.
Hi Vince appreciate the replies, apologies I was away for a few days.
I'm still having the problem, I will lodge a support query with ASrock. The common culprit I'm seeing with the people in that thread is virtualization/VPN software but that could be a total red herring.
A while since I made the thread but the issue persists.
I contacted ASRock, they got me to reinstall LAN drivers again and upgraded the mobo bios but after that just said go to my local computer shop (eye roll). I also used the windows Network Reset feature and that didn't help. Not sure what I should do to troubleshoot further.
In the other thread I saw the Intel System Support Utility, so here are the details for my PC: https://pastebin.com/raw/S7fjDV24
Hi neandertal, looking at the log generated by System Support Utility, you can try to disable the following i219-V advanced settings:
ReduceSpeedOnPowerDown:Reduce Speed On Power Down EEELinkAdvertisement:Energy Efficient Ethernet IPChecksumOffloadIPv4:IPv4 Checksum Offload TCPChecksumoffloadIPv4 TCPChecksumoffloadIPv6 UDPChecksumoffloadIPv4 UDPChecksumoffloadIPv6
In your initial post, you mentioned the issue doesn't appear in your previous computer, can you share the network adapter model on that system? regards, Vince
Realtek PCIe GBE Family Controller, info for that PC here. And tethering through my phone works.
I'm not sure how to turn off those particular options but there's lots of things I can try turn off in this dialog:
If those are the relevant ones then I'll test it out a bit.
Turning off all the checkboxes in the power management options didn't help. I see some similarly named options in the advanced dialog but not exactly, are those options you mentioned somewhere else?
Thanks neandertal for sharing the information, comparing the settings of your Realtek vs I219-V, The following options were not present in Realtek LAN.
1. Energy Efficient Ethernet
Please try to disable them.
Found those options and disabled them, unfortunately didn't seem to make a difference.
Hi neandertal, sad to know that the options didn't help. Pleas refer to additional suggestions below:
1. Change the "Receive Buffers" from "256" to "512"
2. Change the "Transmit Buffers" from "512" to "128"
These settings can be found in the Advanced properties of I219-V in Device Manager.
3. Update to latest driver version 18.104.22.168
Download link - https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10-
Other isolation you may want to consider is connecting the I219-V to different network and check if you would encounter the same internet problem.
Hope this help.
Hi Vince thanks for the reply,
I've updated to the new driver and tried those configurations, no luck. The reason I hadn't replied was I haven't been able to find a way to get my computer to a different network yet.