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Answers (N/A if not applicable)
Provide a detailed description of the issue
Gears of War 4 freezes while the game is searching or loading a match on multiplayer and any random moment on the campaign.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Intel HD Graphics 520
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
LFP, see attachment and EFP using the HDMI port from the laptop
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Couldn't find "graphics properties"
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Gears of War 4
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1366x760, 60Hz, see attachment
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Launch the game
- Choose any multiplayer choice
- When the game search for a match, in the search screen, the issue happends.
- If is possible to play a match, frecuently, the issue happend when loading the next match (XP earn screen).
system.xml.zip 5.4 K
I understand this issue was already fixed on an earlier driver version but I need to identify a driver regression issue.
Please try the following steps:
- Disconnect the computer from Internet
- Go to Windows Control Panel and uninstall the Intel® graphics driver while the computer remains disconnected from the Internet, and then install the following driver:
This is a previous Beta driver (build 4530) that contains specific fixes for Gears of War 4.
Please reply back with your findings.
i installed the 4530 driver and play some matches normally, no issue but i want to test it for a little more before i post a final report about that version. But i see some kind of distortion on fonts, icons and start menu after the installation of the 4530 version driver. i attach a image for you
issue 4530.png 737.3 K
Thank you for the picture.
Please update this thread at your convenience. In case you need more assistance or if you have any questions don't hesitate to contact us back.
hi !!! I tested these past 2 days playing and all was normally, the game didn't freeze, only the issues i was report on post i attached the image... So, before to uninstall the beta driver 4530, do you need any other files or something for work on the issue??? I will install the lastest version and i will report if the game freezes again
Thank you for the information. I am glad the game works while using driver version 4530.
If you continue experiencing this problem, please provide additional details about it.