7 Replies Latest reply on Mar 7, 2017 11:17 AM by Intel Corporation

    Intel HD Graphics 530 w/ Asus Z170-A screen corruption

    Ukkeli

      Okay, so I've been having a persistent issue with my PC, where Intel HD Graphics seems to be misbehaving, sometimes even in basic Windows desktop. After running into a dead end trying to solve the issue, I asked the computer store where I bought the mother board for advice. They directed me to this forum, telling me it's a known issue, and it might not have a solution at all.

       

      So, that gets me here. I have a fair bit of disbelief into the idea that this issue does not have a solution. Surely there must be configurations where Intel HD Graphics 530 works just fine? Otherwise I'd greatly question the rationality of the product.

       

      But let's see where we get here. Here's all the info of my situation:

       

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      The screen becomes corrupted within seconds or minutes from launching certain apps. Light games (like "Inside") are a good example, or just launching Google Maps (reproduces with Chrome, Edge and IE) is enough to make the screen go haywire. This is the most trivial way to reproduce the issue. Attaching a screenshot from Google Maps as a reference. Basically anything that stresses the iGPU at all seems to make the system more or less unstable, including watching a video.

       

      Occasionally I can see the issue on plain Windows desktop too, but with the current drivers quite rarely. With some driver versions I get constantly corrupted image even on desktop.

       

      When this happens, the graphics driver will also become prone to crashing completely. Usually it can recover, but sometimes it goes into full blue screen situation.

       

      Also it is clearly not a cable issue as I can see vertex explosions; this does not occur inside an HDMI cable. (See the image from Google Maps)

       

      And I have setup every performance setting I can think of to default (Just about everything in BIOS to default basically), so there should not be any potential OC problems (but please review the logs I'm attaching in case you can find something).

       

      Intel Processor Diagnostic Tool tests all pass with flying colors. I will attach the logs.

       

      I have tested with several different Intel HD Graphics driver versions. Currently I am running the latest driver from Asus own support web site, which seems to be the most stable so far. Still far from acceptable.

       

      I have tested with an external video card, and with that the problem goes away instantly.

       

      Also the problem goes away if I set the display refresh rate to 30 Hz, at least with Google Maps. But that is obviously not an acceptable solution. NOTE: This could imply a problem with the HDMI cables, but the character of the corruption does not support this idea. See attached screenshot.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): Extremely easy to reproduce within seconds with Google Maps.

      Hardware (HW)

      Brand and Model of the system.

      Asus Z170-A Motherboard

      Intel Skylake HD Graphics 530 (i5 6600k)

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Nope, only iGPU

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP

      Through DisplayPort and HDMI adapter. But as stated before, the character of the corruption is clearly occurring the 3D rendering as well, not just in the erratic patches in the image, so it cannot possibly be caused by the cable or the adapter.

      How much memory [RAM] in the system (see note2 below).

      8 gigs DDR4 running at stock clock rate. XMP disabled. Memory modules tested and fully working.

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

      Screenshot Attached

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 64-Bit

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1046.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      21.20.16.4542

      SW or Apps version used to replicate the issue.

      Google Maps on Chrome, for instance.

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

      3840x2160 or 1080p @60 both replicate the issue. Lowering refresh rate to 30 Hz or below removes the problem.

      AC or DC mode, i.e. is power cable plugged in or not?

      Yes, this is a desktop PC.

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Zoom and scroll around in Google Maps with Chrome, Edge or IE. Especially in a town view at a zoom level that renders some 3D models of the buildings. I always replicate it with with downtown Helsinki but presumably reproduces with any similar location
      2. Worth noting that there are driver versions which cause the issue constantly even on Windows desktop, without having to do anything but open some Windows Explorer windows.
      ...

       

       

      Okay, so there you have it, hopefully I remembered to mention everything. I have tried quite many things to solve this but nothing seems to be biting.

       

      Help!

      -Anssi

        • 1. Re: Intel HD Graphics 530 w/ Asus Z170-A screen corruption
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Ukkeli,

          Thank you for contacting the Intel community.

          First of all, this is not a known issue, this Intel® graphics has been tested several times and we have not been able to reproduce this issue.

           

          You can also, try unistalling the driver and reinstall it manually.

          Download Intel® Graphics Driver for Windows* [15.45] , this is newest driver Version: 15.45.14.4590


          Is the HDMI cable that you are using high quality cable, with the resolution that you’re running, you need a high quality cable?

          Is there any adapters involve? If yes, try straight connection from the HDMI on your computer to the monitor/TV.

          Also, you can check if there is an INF driver for your monitor or test different monitor if it is possible.
          Monitor .INF and Intel® Graphics

          Regards,


          Ivan.

          • 2. Re: Intel HD Graphics 530 w/ Asus Z170-A screen corruption
            Ukkeli

            Hi Ivan, thank you for the response.

             

            There is indeed an adapter involved as I stated in the report, but as I also stated, I have effectively ruled out cable and monitor issues, via two routes;

             

            1. Everything works fine at the same resolutions when I use a separate video card

            And more to the point;

            2. The corruption type is such that it could not possibly occur due to cable issues. If you look at the attached Google maps images, you can see streets stretched around; clearly an issue in rendering process, not a problem in signal integrity. The screen also does stop neatly if I don't move anything around (albeit looks corrupted). With signal issues the flickering would continue on static images too.

             

            To convince you more, I just grabbed another picture (by hitting Print Screen):

            youtube.png

            That is what my web browsing looked like just now with Spotify Web Player (which easily causes issues) and Youtube running. In this case Spotify seemed to cause the issue, but it corrupted all things Chrome.

             

            You should see easily though that cable or monitor signal problems cannot possibly produce a result like this. Elements on the screen are neatly cut, and it also would not be possible to get a neat pattern like you see on the top left corner.

             

            Also the corruption always ceases to move around if I don't move anything on the screen. It is only when the graphics hardware needs to update any screen elements that the corruption starts to dance around the screen.

             

            Anyway, I'm glad to hear that this Intel Graphics is known to work, so I can rule out at least couple of possibilities;

             

            1. A flaw with my software configuration?

            2. A flaw with the specific hardware combination I am using?

            3. A flaw with the specific Asus Z-170A unit I am using?

            4. A design issue with all Asus Z-170A motherboards?

            5. A flaw with the specific CPU I am using?

            6. A design issue with all i5 6600K CPU's?

            7. A design issue with all Intel HD Graphics 530 implementations?

             

            Do you have data about Asus Z-170A specifically, have they been confirmed as working?

             

            Is there any other debug data I could send to you to allow you to pinpoint the root problem better?

             

            Thanks,

            • 3. Re: Intel HD Graphics 530 w/ Asus Z170-A screen corruption
              Ukkeli

              I tested the newest 15.45.14.4590 driver the other day, but it made the problem even worse. For instance, I was not able to watch videos through Media Player Classic at all because it would crash after couple of minutes of video. The driver version I am using now (the latest from Asus' website, and the one in the original report) is the most stable one I've found so far, and at least allows me to watch videos if I don't touch anything else on the computer at the same time.

              • 4. Re: Intel HD Graphics 530 w/ Asus Z170-A screen corruption
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                At this point, I can evaluate the warranty for you processor, if this is issue still persists with the latest Intel driver that we know that works.
                 
                I have sent you a private message to get some personal information.
                 
                 
                Regards,
                 
                 
                Ivan.
                 

                • 5. Re: Intel HD Graphics 530 w/ Asus Z170-A screen corruption
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  At this point, I suggest you to Contact Support to get a replacement for the unit.
                   
                   
                  Best regards,
                   
                   
                  Ivan.
                   

                  • 6. Re: Intel HD Graphics 530 w/ Asus Z170-A screen corruption
                    Ukkeli

                    This case turned out to be a faulty CPU. Replacing it solved the problem.

                    • 7. Re: Intel HD Graphics 530 w/ Asus Z170-A screen corruption
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Thank you very much for the information and for taking your time to share with us that the replacement solved the issue.
                       
                       
                      I hope you can have a better experience with the replacement from now on.
                       
                       
                      Best wishes,
                       
                       
                      Ivan.