1 Reply Latest reply on May 25, 2014 5:36 PM by baumgrenze

    Matrix Storage Manager - Help With Terms and Interpretation


      I have a system built for me by GamePC in April 2008. It is based on a Core 2 Quad Q6600 (2.4 GHz) in a Gigabyte GA-P35-DS3P Intel P35 ATX motherboard. It came with two WDCWD740ADFD-00NLR5 drives in RAID1 as the boot drive and a WDCWD5000AAKS-00A7B0 for data storage. I recently purchased a second WDCWD5000AAKS-00A7B0 with the intent of creating a RAID1 array from these drives for data integrity for the information stored on them as well. Before I could do so, I began having problems with the 74GB RAID array. My version of MSM is My OS is XP-Pro SP3.


      I went through a drive failure problem last July and again in August when the reconditioned drive failed again.


      In recovering from my most recent failure I caught the following message as the machine rebooted, “Error Occurred(8)” I have not been able to find documentation for this error message. When I opened MSM there was a red X through the replacement drive. I rashly assumed it had failed and returned it on exchange to GamePC. They later told me that it was running fine in their hands. Once I had installed the new HDD and the RAID1 began rebuilding, within 5 minutes the system locked up and once again there was a red X through the drive in MSM. This time I declared the drive ‘normal’ and the RAID1 rebuild went to completion. I’m learning to document experiences like this with screen dumps, but I am not always as conscientious as I could have been with hindsight. I have no record of the screens I saw last summer.


      I am having trouble with terminology. I found that I was using the word ‘failed’ to describe a HDD and that perhaps others sometimes do the same. Does a non-functional disk always show up as ‘missing’ in MSM? What is the right word to use for such a disk in these discussions? The MSM Help File contains the following information:



      Normal: The hard drive is present and functioning as expected.

      Error Occurred: The hard drive has exceeded its recoverable error threshold. This will be shown in the Intel Matrix Storage Manager option ROM User Interface.

      SMART Event: The hard drive has exceeded its recoverable error threshold and is at risk of failure.

      Missing: The hard drive is not present.

      Incompatible Version: The hard drive contains RAID meta-data that is reporting a version that is incompatible with the current version of RAID software.

      Failed: Indicates the same condition as 'Error Occurred'. This will be shown in the Intel® Matrix Storage Console.


      This says that “Error Occurred” and “Failed” indicate the same condition (maybe?).


      Are there any system logs that might contain useful information? I looked at the System Report in MSM and it does not seem to contain any event information. Where else should I be looking for diagnostic information.